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Apple CarPlay will not work now

Scjon03 said:
So I just try it again. I plugged the USB cable into the USB slot first, then the phone. It was on for about 10 mins and blanked out. I then unplugged the cable from the USB (not the phone) then replugged it back in and stayed on the entire time. I have no idea why or how it made a difference but it worked.
Click to expand...
I tried it too, and it works. Great tip.
 
Scjon03 said:
Awesome, good to hear!
Click to expand...
Update. The trick worked for a while and then the problem came back. I tried an ole, aftermarket non-Apple cord and it’s working. We’ll see if it works longterm. But it looks like the old, non-Apple cord is working where the actual Apple cord was bad. Go figure.
 
BeauxXL1200 said:
Update. The trick worked for a while and then the problem came back. I tried an ole, aftermarket non-Apple cord and it’s working. We’ll see if it works longterm. But it looks like the old, non-Apple cord is working where the actual Apple cord was bad. Go figure.
Click to expand...


That is so weird. The problem has not came back for me at all. Been working fine, also using the the standard cable that came with my iPhone XS
 
I'm new here, guys.
I have the same issue that you all have.
It's frustrating.
Already tried all the tips and tricks that I read here. It didn't work.
So many people having the same problem, Ram should have a recall for this idk..
I have android and IOS either one doesn't work. This feature is one of the reasons that I bought this truck.
If they don't fix it I'm sure is the second and last RAM that I have.
I'm so pissed off.
Dropped off my truck at dealer today. I will let you guys know my outcome from this.
 
diogo said:
I'm new here, guys.
I have the same issue that you all have.
It's frustrating.
Already tried all the tips and tricks that I read here. It didn't work.
So many people having the same problem, Ram should have a recall for this idk..
I have android and IOS either one doesn't work. This feature is one of the reasons that I bought this truck.
If they don't fix it I'm sure is the second and last RAM that I have.
I'm so pissed off.
Dropped off my truck at dealer today. I will let you guys know my outcome from this.
Click to expand...
Hope they fix it for you. I bought a lightning cord and tried it. It didn’t work so I’m back to the old, non-Apple cord and it’s working okay. Still have glitches every now and then but it works most of the time. Let us know what they tell you.
 
diogo said:
I'm new here, guys.
I have the same issue that you all have.
It's frustrating.
Already tried all the tips and tricks that I read here. It didn't work.
So many people having the same problem, Ram should have a recall for this idk..
I have android and IOS either one doesn't work. This feature is one of the reasons that I bought this truck.
If they don't fix it I'm sure is the second and last RAM that I have.
I'm so pissed off.
Dropped off my truck at dealer today. I will let you guys know my outcome from this.
Click to expand...
What was the truck manufacturer date and have they replaced the USB hub?
 
diogo said:
I'm new here, guys.
I have the same issue that you all have.
It's frustrating.
Already tried all the tips and tricks that I read here. It didn't work.
So many people having the same problem, Ram should have a recall for this idk..
I have android and IOS either one doesn't work. This feature is one of the reasons that I bought this truck.
If they don't fix it I'm sure is the second and last RAM that I have.
I'm so pissed off.
Dropped off my truck at dealer today. I will let you guys know my outcome from this.
Click to expand...
its your usb hub they HAVE to replace it TRUST ME!
 
BeauxXL1200 said:
Hope they fix it for you. I bought a lightning cord and tried it. It didn’t work so I’m back to the old, non-Apple cord and it’s working okay. Still have glitches every now and then but it works most of the time. Let us know what they tell you.
Click to expand...
its your usb hub they HAVE to replace it TRUST ME!
 
BeauxXL1200 said:
Hope they fix it for you. I bought a lightning cord and tried it. It didn’t work so I’m back to the old, non-Apple cord and it’s working okay. Still have glitches every now and then but it works most of the time. Let us know what they tell you.
Click to expand...

So guys.. bad news for me.
I had to take my truck 3 times back and forth to the dealership.
They say they cannot fix it. I was told they created a case with Star Center (which I have no idea what it is) and it can take months to come up with a solution.
Any thoughts about that?
Any place that I can call to complain about it?
It’s so frustrating. You pay 60k in a truck and they just look at you and say it’s nothing to be done.
 
eduardolalo11 said:
its your usb hub they HAVE to replace it TRUST ME!
Click to expand...

I told them it could be the HUB.

So guys.. bad news for me.
I had to take my truck 3 times back and forth to the dealership.
They say they cannot fix it. I was told they created a case with Star Center (which I have no idea what it is) and it can take months to come up with a solution.
Any thoughts about that?
Any place that I can call to complain about it?
It’s so frustrating. You pay 60k in a truck and they just look at you and say it’s nothing to be done.
 
If the lightning cable doesn't seat properly into your phone you will be unable to connect or lose connection sporadically. Many times this can be attributed to the phone's lightning port being obstructed with debris.

Use a tooth pick and carefully clean out the lightning port of your iPhone. You will probably be surprised at the amount of compacted lint and dirt in there.

Try this before buying new cables as this is probably the issue for most.
 
diogo said:
I told them it could be the HUB.

So guys.. bad news for me.
I had to take my truck 3 times back and forth to the dealership.
They say they cannot fix it. I was told they created a case with Star Center (which I have no idea what it is) and it can take months to come up with a solution.
Any thoughts about that?
Any place that I can call to complain about it?
It’s so frustrating. You pay 60k in a truck and they just look at you and say it’s nothing to be done.
Click to expand...
It’s the hub they HAVE to replace it
 
eduardolalo11 said:
It’s the hub they HAVE to replace it
Click to expand...
They told me the same thing at prior dealer. The next dealer fixed it with a software update. No more issues in the last six weeks (except the odd time when I had to unplug and plug back in, but it used to be every time, now it's once every ten times or so YMMV.
 
Looks like this thread is a little old. But I have a 1500 bighorn with the 8.4 nav screen that I bought this March. And for the first few months the car play worked fine. All of the sudden, no matter what phone charger usb, usb-c, or even the phone, the CarPlay won't start. The dealership doesn't know and I was wondering what the solutions were found or if there even is one.
 
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