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It's a high dollar item too. I'm pretty sure they know where those are. I had a rear sliding window "on order" which was never actually ordered. Ram customer care can help track things like this and they don't mind calling out a dealer if they messed up.
I have stationary running boards on my truck. I installed these lights at the bottom of the cab and wired them into the lights in the front foot wells so they turn on when I unlock the truck.
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Open a case with Ram customer service and reach out to the executives. They have ways to help satisfy a customer. I can send you emails if needed. Usually an executive referral manager would call you back though.
See if it can be located at another dealer. I was on an 8 week backorder in September and a local dealer had one in stock. I was able to get it transferred to my dealership.
I would escalate your case up to the area manager and start emailing the executive staff at FCA. FCA can do many things to assist customers. I was provided an 7 year extended warranty with $0 deductible for my Hellcat with Uconnect issues. You're not talking to the right person to help you. If...
A Star case is opened up by the dealer to get technical help from FCA. It also notifies FCA of issues not able to be resolved at the dealer level when they need assistance. Without a Star case, they are not asking FCA for help. The more cases opened for a single issue with other owners let's FCA...
Make sure you get your star case number from the dealer. If you are dealing with Ram customer care, they will not release the star case to the customer. Probably for legal reasons. The less information you have the more protected FCA becomes. I ran into this with my rear sliding window...
I would become very familiar with your lemon law. By signing that, you may waiver your lemon law rights. You will still have your warranties in tact from my understanding. I agree with above, ask for an extended warranty. I feel this is FCA's admittance of fault without saying so. If you don't...
Scratches, dings and other paint flaws.
Rear window rattles, discolored headliner do to water leak.
A/C performance.
Make sure everything works.
No flaws in interior.
Any wind/road noise/rattles.
There may be more but that's a good start.
Was Luke part of the Ram Customer Care team? Get an Area Manager involved and the engineers. If no one will do anything let me know. I can send you a list of FCA Executives to email and details on how to get your email read. This seemed to help someone with issues on his Rambox.
Learn your...
Did you get the connector out of the locking mechanism that keeps the connector locked into the module? You have to release it from that first. Once the actual connector is out of that you should be able to just take a tiny screwdriver or paper clip to release the little tab on the pin...
I know there's a fair amount of owners with AC issues. I saw this site this morning. For those having issues it may be worth checking out to see if you can join in the suit. If there's enough interest I am sure they would join the Ram in the suit...
Do you have a rear sliding window? My rattle was coming from the sliding glass being loose in the tracks. I had it replaced and it's all good now.
To drop the rear seats, you will have to find a thin string to pull to release the latch that is in the center of the seat backs. There's one on...
I appreciate it! The last response from the regional tech and area manager is I am operating switches too fast but this happens intermittently on its own when the lights come on.
Thank you for that info. I wish I was closer, I would take the Hellcat in to you to give it a crack. I definitely understand software makes for some crazy issues. This particular issue has continued after the Uconnect display has been replaced 2 times. When the auto headlights come on, and the...
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