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RamCares

RamCares

Spends too much time on here From Michigan
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  • ddaws923
    Good morning,
    My 2019 Limited dash is peeling on the driver's side and bubbling on both sides. Is there a recall for this yet? I don’t think the passenger airbag will deploy properly if it needs to like this. Any assistance is appreciated as the dealer says my extended warranty does not cover it, and insurance says it is normal wear and tear.
    M
    I have a 2020 Ram 1500 new body style. Went to start the truck and it was dead. Jumped the truck it started right up and has continued to start. I tested the battery and it is good. Not sure why it did that but now the 8.4 uconnect radio does not come on at all just a black screen. I have disconnected the battery for 3 days and reconnected it and that did not work. Also tried the soft reset and nothing.
    RamCares
    RamCares
    Hello,

    This is regretful to hear. Please private message us with more details of your concerns, so we can see what we can do to help. Thank you.

    Gia
    Ram Cares
    J
    Hello RamCares, I've been have an issue with my passenger side rear door not closing. Until the electrical system resets there now way to keep the door closed without strapping it. The 1st time this happened was early December. It has happened 6 times since. Is there a TSB out on this major saftey issue? I ask the dealership and they acted like this was something new to them. Help!! 2024 Ram 1500
    RamCares
    RamCares
    Hi there,

    Thank you for bringing this to our attention. Please private message us with more details of your concern, so we can look into this for you.

    Gia
    Ram Cares
    J
    New to 5thgenrams, I have a 2020 Ram 1500 Rebel with the 12 inch screen. my current software version is 20.04.19 which I know is not up to date. I need the 40.1 but need the software downloads between my current version up to 40.1, can you help with this. If I type my VIN in uconnects website it says there are no updates available and the STEALERship wants to charge over $350.
    • Sad
    Reactions: 1923bob
    View previous comments…
    HSKR R/T
    HSKR R/T
    Dealership probably won't help you either as the "updates" are usually part of TSBs. So if you don't complain about the specific issue addressed by the software update, they will just say your truck is up to date, like the Uconnect website. The instructions and files you need are readily available for free.
    J
    j_mims88
    I have searched google, uconnect and here and have not found any. Love the 2020 over my previous 2016 but this honestly makes me question if the purchase was worth it. I cant connect to a home wifi like uconnect said I should because thats not an option, only in truck wifi hotspot, and there is no way to manually check for updates within the radio so Im honestly at a loss here. Thanks for the the help
    HSKR R/T
    HSKR R/T
    docs.google.com

    Update PR39

    To update your 12 in software to most recent pr39.9 update
    docs.google.com docs.google.com
    L
    Hello RamCares I have a 2019 Big Horn 1500 with 56000 miles. 5.7 Hemi. I discovered multiple leaks in the rear glass took it to the dealership and was told there are several cracks in the frame. I asked about the TSB on it and was told by the service writer that my truck wasn't covered. How can this not be covered as its a known defect?
    View previous comments…
    L
    lemapatrick5
    Very unhelpful reply in my private message.....how can you not honor this given its a known defect?
    RamTruckMan
    RamTruckMan
    I’d go to another dealership WITH the TSB. My daughter got it covered. Be aware, there’s 2 TSBs that are similar.
    M
    mynamejeff12691
    Do you know which TSB this falls under? Having the same issue. Ram wants to charge me $1500 to replace the rear window.
    B
    Hello RamCares I have a 2019 Laramie 1500 with 82000 miles. 5.7 Hemi. I discovered a leak in the rear glass took it to the dealership and was told there are several cracks in the frame. I asked about the TSB on it and was told by the service writer that my truck wasn't covered. Is there a link where I put in my vin number to check all related TSBs?
    View previous comments…
    Y
    Yogingail
    We all need to stick together on this, this is a safety issue, mold and mildew! Some of you only found problem because of smell,
    I for one found it early on because of water leaked down into my RF module behind rear passenger seat, after removing my rear seats and opening up cover to RF module I became the ground and burnt my fingers!!
    Come on Ram!
    R
    Roglan
    I have a 2020 Ram Limited with the same problem. The water corroded the module behind the rear seat and they never found where it was leaking. There is a recall on the rear brake light and was wondering if the water is coming from there. All they did was change the module and put plastic over the module so it would not get wet.
    RamCares
    RamCares
    We're sorry to hear of this @Roglan If you would like to discuss further, our private messages are open.

    Diamond
    Ram Cares
    JaxBilly
    2022 1500 Limited 40k miles, wont shift into 4x4, lights on dash work, but wont move off 2wd and truck does not engage in 4x4... Get the error message attached.. Is this a software issue?

    Attachments

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      116.3 KB · Views: 16
    RamCares
    RamCares
    Hi Jax,

    We just responded to your private message. We will continue assisting you there. Thank you.

    Gia
    Ram Cares
    P
    Hello @RamCares I have a 2020 1500 limited with 22,000 miles and my leather dash has started bubbling up . So I took it to my dealer Sansone RAM in NJ and they said my extended bumper to bumper warranty will not cover the repair which is $2300. They told me to reach out to RAM cares and if they ok it they will do the repair, please help , I can't afford that steep repair cost.
    RamCares
    RamCares
    Hello Paulie!

    Thank you for bringing this to our attention. We do see that you have already private messaged us. We have responded there. We look forward assisting you.

    Gia
    Ram Cares
    pstemme
    Hi,
    My 2020 1500 BTS Ram (70,000 miles) has lost some of the steering wheel controls. the left front and back controls, no way to control the radio or the on screen menu. Also the right volume will not function, cruise control works and the horn works.
    The switches were replaced (left and right) and the clock spring, still nothing. is there a testing procedure I can perform?
    M
    Hello,

    I have a 2023 RAM 1500 Limited with the 12” UConnect 5. Almost every time while using Apple CarPlay (wirelessly) the interface (Apple CarPlay)will freeze up, sometimes the phone will disconnect, or the entire system will freeze up. I looked on UConnect and my VIN is apparently up to date. Do you have any idea on how to fix this? I’ve also factory reset the radio 3 or 4 times now.
    wizwithflare
    2022 Laramie 21k miles and under warranty. Transmission gets stuck in 3rd gear and engine revs up with check engine light on. Last time palmer dodge in georgia just cleared the code and told me to lookout for it again. Well now it is back again. Any ideas? hopefully they will take care of it. I love my truck but disappointed. Specially at 21k.
    wizwithflare
    wizwithflare
    Palmer dodge in Roswell, Ga said it will be a week and half before they can even look at it because their transmission guy is out for that long?? I need to get back home before then at my job.
    Truckin2892
    Have a 2019 ram 2500 Still in warranty.
    While I was driving I lost all power train. After the dealer said the warranty would cover, they diagnosed the issue, that there was a crack in the transfer case extension housing that eventually gave way. they are saying that since the vehicle was in an accident (front damage) they won’t warranty the repair.
    Frustrated that they are blaming an issue unrelated to an accident.
    RamCares
    RamCares
    Hi there,

    This is regretful to hear. Our team would like to look into this. Please private message us, so we can better assist you. Thank you.

    Gia
    Ram Cares
    B
    Biginuf
    Why do you think that would be unrelated to the front end crash? Were any of the front axle control arms bent/replaced? If yes then the front end crash directly caused the damage to the t-case when the axle was pushed back which then forced the driveshaft back into the t-case.
    A
    I have a 2022 Ram 1500 Larame 12" screen. I recently started to get the message "satellite hardware error" I reboot the radio and then it works but after the truck is shutoff like over night the message comes back. Any ideas? This is getting irritating.
    K
    knelso4
    Dealer installed TSB for power steering "grinding" noise on a slow turn -- and charged almost $200 for it (Slightly discounted from 1 hour of diagnosis, even though the ride to show the symptom took 15 minutes and I told them about the TSB.) Is that proper customer service? Should have been no charge.
    6
    Hello Ram Cares, I have a 2021 Big horn Quad cab with a rear window leak confirmed by my local dealership. The vehicle is under 36k miles and 36 months but the dealer is stating that the window is only covered under a 12/ 12 k warranty. Are you able to assist in this situation?
    HSKR R/T
    HSKR R/T
    Tell your dealer that it's not the glass, itself, that is leaking, but the seal. Almost everyone who has had the leak under the bumper to bumper warranty has had it replaced, no questions asked
    T
    Coming up on my end of warranty. just got the rear window leak. looks like its coming from the trim area on top, both sides. Seems like I'm getting pushed off now, pretty sure the guy said there is no fix for what i described. He ordered the third brake light that's on back order. I have a feeling this will go on past my warranty, shouldn't I be covered since the problem started before it ended?
    Nettag7
    Just bought a 2024 Ram 2500 Power Wagon. The truck has about 900 miles on it and noticed/ and measured that its sitting 1 inch lower on the drivers side than the passengers side. I have less than a 1/4 tank of fuel. It's very noticeable. Can I have help on why this is. It's never been off road. [email protected] is my email address. Thanks

    Tim
    Brutal_HO
    Brutal_HO
    You posted you email address in a "profile post" which is publicly visible.

    Also, you may want to head over and join the sister site HDRAMS.COM, this is the 5th gen (1500) site and the HD forums were moved to a separate site several years ago.
    MichaelFoybert
    MichaelFoybert
    @RamCares is absolutely useless now. Apparently they outsourced to a new media company and you cant even get someone with any type of vehicle knowledge to talk to.
    Ive been dealing with my destroyed, peeling dashboard on my 2019 Limited for 2 years and absolutely nothing. the entire dash has delaminated... I find it ridiculous that a vehicle that is only 4 1/2 years old has had this many issues.
    • Like
    Reactions: Deezl
    gskowronek
    Hello, new 2024 1500, 1m old, 2200 on it now, 5.7 ETorque, A S S never kicked in, always says "not ready" on the dash. No errors, no codes, any ideas?
    RamCares
    RamCares
    Hi! Thanks for commenting on our profile. We would like to dig a bit deeper. Please send us a private message with the date of your last dealer appointment to get started!

    Hannah
    Ram Cares
    C
    RamCares doesn't care. I PM'd about my new 2023 Ram 1500 Limited being unusable at the dealer for 6 weeks (no loaner), an unworkable situation for me having a newborn at home. No response for over three weeks! As a first time RAM owner, Chrysler's customer service has been extremely poor. Case managers that don't respond beyond the first phone call. I can't get a hold of any US-based Chrysler employee who cares.
    HSKR R/T
    HSKR R/T
    I was able to live chat with RamCares through the Mopar owners website when my truck was at the dealer. If you are just looking for an immediate response, might try that.
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