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I included both the North and South America Maps since they both seemed to be showing the "Loading" problem that others though was the indication of the nav reboot issue. I mean, I guess you could do them one at a time, but I never miss an excuse to wander over to Best Buy and look around.
I just did the latest update this morning - it took 34 minutes using a USB 3.0 32gig flash drive. Total of 5 files 16.6gigs. Works fine so far.
I’ve taken mine to the dealer three times. I was told it’s a known issue and a patch is due 3rd quarter ‘23.
Where do you get this update?
It's been posted many times in the forums - from the manufacturer:
Are you trying to load the north and south america maps at the same time? I don't know if the nav supports that. Usually navs support a single region at a time. So either north or south america, not both.
It was taking it with both regions at the same time when I first started, but got screwed up by using AUX or Run without the engine actually running (everything shut off before the update would complete). I think the two failed attempts ate up too much space. So now it will only do one region at a time.
My rebel is 26 (something, I believe) on UConnect. My UConnect crashes about every 7 minutes.
I posted a fix and hope you can search it and try what I did to fix mine! Search for thread or post with this tittle
Did you have the "update over wifi" button checked off? Im thinking this maybe the problem but not sure but i did fix mine I have posted my fix that finally worked for me and has been 4 days without a problem perhaps you can search for either my profile or a post that has a tittle of "Ucconect 5 12" screen TomTom Maps crashing FIXED !!!!!!" And try it to see if it is indeed the fix!!!! It just includes the clearing all info and presets before the factory reset and keeping your phone off and away or anything that will make the system return to your old settings like what mine did the first time around I noticed even after factory reset it had still old settings like my dark screen settings should not have been there after the factory reset so the new post called "" Ucconect 5 12" screen TomTom Maps crashing FIXED !!!!!! """ has all the steps I took that finally fixed my truck! Good luck and let me know if it works for you guys "again ithink the problem may originate with the "update over wifi" checked on when it should be off so it gets the over the air updates as it was intended and why we all got a similar message about maps can't update prior to the crash
Try my fix on a post called"" Ucconect 5 12" screen TomTom Maps crashing FIXED !!!!!! "" and yes vehicle must be in the run position to work but I added a few things to that fix whis was do a "factory update" that finally worked for me
Try my fix by searching" Ucconect 5 12" screen TomTom Maps crashing FIXED !!!!!! "
I don't think it has enough memory for both regions. It might, but I doubt it as most manufacturers don't waste money on memory that's not needed. Unless you live in Mexico and drive south, there's not a lot of need for it.
If you're watching it, you can do it without the engine running, but have to be there to quickly hit the Start/Stop button again to keep power alive. Been there, done that. The last update I did, I simply did it driving an hour to a known destination where I didn't need nav and let it update along the way.
Again, I don't think it's meant to be loaded up with two regions - that's a lot of data to process driving to McDonald's.
Do a search - factory reset and single profile seems to fix it.
Hoping this is the way to provide an update: Sunday 8/27 had to go the airport to pick up the wife. After doing all the recommended actions through out this thread, issue still persisted. A 1 hour drive to the airport the screen changed 22 times ( Tom-Tom loading maps ). Turned the annoying thing off. Parked for about 90 minutes waiting for the wife. Got back to the truck and headed home. On the drive home the screen did not change at all. Curiosity got the best of me. Checked the settings and noticed the maps were not loading anymore, and information was complete. I had a dealer appointment on 8/28 for them to potentially keep the truck for days while they tried to figure out the issue. On the way there the screen never changed, and the settings are still correct. I cancelled the appointment and the truck has been fine to date. Not sure what changed or who corrected the issue, but I believe Tom-Tom may have sent an update to resolve the issue. Fingers and anything else I can cross that the problem is resolved.
I did mine Wednesday with the motor running the entire time and it has worked thus far.
