Your 2 cases were for a later build (with the redesign) that is still having issues?
Nope. 2019 truck built in December 2018.
Both times the dealership did the "cooldown test" and it passed. They are adamant that it needs to be done since it's a published A/C test (even though the TSB does not list it as a requirement).
For my first case Customer Care said they "had to side with the dealership". I thought my mistake was opening a case
after I got my truck back. I opened a second case before taking the truck in. Customer Care was in contact with the dealership while my truck was there but it passed the cooldown test again and I got my truck back. Customer Care did absolutely nothing to press the issue. I even requested a STAR Case opened if they were not going to to do the repair...also no help. I've had the truck back for weeks now and my Case Manager is "still looking into it". I'm not going to hang on for something that probably isn't going to happen the longer there's no answer. I called earlier this week to cancel my case but 5 calls to my Case Manager with no answer or return call. I finally called, selected talk to another person, talked to them, they make a note in my case, then my Case Manager calls me back. Case closed.
I'm not going to waste any more of my life hanging on with hope for something that isn't going to happen. Probably my last use of
@RamCares as that has gotten me nowhere except a lot of extra phone calls and re-explanations of why the work isn't going to get done or why they aren't going to tell the dealership to do the repair.
If I had some of the mishaps others have had with their dealers, I'd prob be going the valve route as well.
I might consider the valve as long as I can remote control it from the cab. After 8 years of having a manual ball valve on my last truck I'm not interested in going under the hood on a regular basis to throttle the valve for temperature (I love it cold and my wife loves it very warm).
It doesn't seem like much of a big deal to do that but after awhile it becomes cumbersome and annoying.
My only other option is to drive around to other local dealerships to see if they will agree to the repair by showing them the TSB. I'm not interested in dropping it off for $100 each time to be told no for a third, fourth, or fifth time.
