I have a 2020 Dodge Ram 1500 Laramie quad cab, 3200 miles. Carpeting is soaked only on the drivers side front. I have an appointment with the dealership tomorrow. I found a TSB (which I attached) on this issue and was wondering if anyone has an experience with them performing repairs in the TSB. I am pretty nervous about them removing the fender. Any input would be greatly appreciated.
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Water leak drivers side front floor board
- Thread starter Mike1975
- Start date
RAMpage
Well-Known Member
That's where my first truck leaked (also a quad cab) - dealer ended up buying the truck back since they couldn't find the leak source. They believed it was a missed weld during production and wanted to tear the dash apart.
Is there any possible way you could send me the dealership and any other information such as may be a case number or any communications with Chrysler because I would love to have that done for my truck. Totally ridiculous situation. Thank you so much for your response
RamCares
Spends too much time on here
Hi Mike1975,
I regret to hear that you are experiencing this concern with your truck. If it would be of interest, I am more than happy to get a case escalated on your behalf. By doing so, this will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the issue addressed and resolved. To get the process started, please follow up with me via private message when you can.
Mark
RamCares
Yes please let me know what I have to do.
RamCares
Spends too much time on here
Hey Mike,
Just sent you a PM, please follow up with me there when you can!
Mark
RamCares
Yes. That was the fix for my leak. The dealer body shop did the repair because the fender had to be removed.
JMEEKS
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Good Morning Mike. Have you had any luck with getting your leak repaired? I just purchased my 2020 ram a week ago and having this same issue. I have an appt. set for next week with my dealership.
RamCares
Spends too much time on here
Hi JMEEKS,
Sorry to hear that you are also experiencing this. If it would be of interest, we would like to escalate your situation to a Case Manager which will provide the dealership and yourself with an individual who will review your concern, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved. We are just a private message away to get the process started.
Mark
RamCares
Noooo! sorry for your luck. Im taking it in on Wednesday. There is a TSB on it I will send it to you. I truly want them to buy it back, love the truck but what else is wrong. Keep me posted with what you find out.
Anyway you could me any information and the details how you got this accomplished because I truly do not want to deal with this. Thanks
How did it turn out?
Bone dry now.
RamNeophyte
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Sad to say that I have the exact same problem. I just realized that the floor on my drivers side is completely soaked. It's one quality control problem after another with this truck. As much as I like it, this may end up being my final FCA vehicle. My next step is to go fight with the dealer to give me a loaner car when I schedule them to look at the truck. I refuse to pay for a loaner car for quality control issues and safety recalls (which I have had several).
Neurobit
RAM Sorcerer
Full Disclosure . . . I have NOT been "Kind" to Ram Cares in the past. However, as far as I recall (not far) this is the 1st time, that I've seen, a Ram Cares Personnel (Mark here) has made a somewhat Clear Concise Explanation as to WHAT these folks DO ! Thank You Mark . I haven't had the need to Check anywhere on the Forum to see if Ram Cares actually has a Dedicated Detailed Thread that Fully Explains the Ram Care Functions as far as the Forum Members Concerns go . Nor have I checked for a Ram Cares (or a Jeep Cares?) on the FCA-US websites -- perhaps I will after I'm done here . Again just a simple thanks to Mark .
RamCares
Spends too much time on here
Hey RamNeophyte,
I am very sorry to hear that you are experiencing this. Please know that I would be happy to get you connected with a specialist for further support as you address this with your dealer. Please follow up with me via PM if this would be of interest.
Mark
RamCares
RamCares
Spends too much time on here
Hey Neurobit,
Thank you for taking the time to express your sentiments. We have made sure to bring this to the attention of the proper internal teams and it is currently being looked into further. And we here are always happy to provide support for anyone who happens to experience this and moves forward with getting it taken care of at the dealer.
Mark
RamCares
Neurobit
RAM Sorcerer
Thanks Mark. I know you guys have a tough job and we all appreciate it.
It's just very frustrating to see so many people on this board with brand new trucks still having issues with leaks, brake squeal, cracked rear window bezels, etc.
Regards,
Neurobit
I would be more "reassured," so-to-speak, if you (Ram Cares Rep's) could Further Explain what is meant by, "Proper Internal Teams" !?. How many "teams" are there that do the "Ram Cares Thing"? Mark, do you (can you?) explain to "Us" if there May be too much "bureaucracy" in the Processes (Loops) YOU may have to leap through ? That is without getting yourself into "trouble"?
. Thanks, from all os us in advance, ha .
