UConnect Nav Guidance Volume setting

[Goodkind's Dharans]

Mine now works like it should.

Stuart, I am curious. Did someone help you wth the fix, or did it right itself?

 

[StuartV]

Stuart, I am curious. Did someone help you wth the fix, or did it right itself?

Nothing was done specifically for that. I got truck firmware updates because of addressing a different issue. But, I don't know that those had anything to do with anything or not. I suspect not.

My suspicion is that I got an OTA Uconnect update somewhere along the way, transparently to me.

 

[Rich]

So here's an update on this after I talked to the 'Uconnect specialist'.

Yes, they have several complaints about this.
Yes, he has witnessed it himself.
No, there are no current plans with engineering as he knows to fix this yet.
My unit is an 8.4 inch display with Navigation, 12 inch displays may react differently.

He said that engineering keeps an eye on their open issues, and if they get enough complaints, maybe, just maybe, they will address this.

He said I was the first one that told him that if I tested it on another truck, that the other truck does the same thing. So this to him confirms that it's working as designed. LOL

So nothing has really been changed on this issue in over a year.

If you want to see this fixed, please contact the UConnect specialists and log a problem with them and ask them to escalate this with engineering. Don't accept the story from your dealer that "other trucks do this, so it must be working 'as designed' and therefore it's not a real problem"! If enough people do it. perhaps we'll get a fix when an update is ever released. Please don't hesitate to contact them, as he seems to think there is an update in the works (but I've heard this for a year now).

 

[daswansinator]

If you want to see this fixed, please contact the UConnect specialists and log a problem with them and ask them to escalate this with engineering. Don't accept the story from your dealer that "other trucks do this, so it must be working 'as designed' and therefore it's not a real problem"! If enough people do it. perhaps we'll get a fix when an update is ever released. Please don't hesitate to contact them, as he seems to think there is an update in the works (but I've heard this for a year now).

Is there a best way to contact the UConnect specialists? My dealer agrees it is a problem that needs to be fixed, but all they did was open a star case and haven't heard much more about it.

 

[manzittobuilder]

I'm assuming this volume issue is still driving everyone crazy.
I have a 8.4 w/nav. The dealer replaced the radio and the uconnect response volume level was normal until they updated the software. They had to update it because the camera didn't work after the new radio was installed. So basically no change and sent me on my way saying just meed to wait for a software update.
One positive change!
I connecting my phone to use android auto and first thing I noticed was the volume was normal. So messed with Google to get some responses and the volume stayed low. Also used google maps at low volume responses. I guess for some reason android auto let's you control the volume and the volume level stays at 1,4 or what ever I choose. I tried unplugging the phone and turning the truck off. The volume stayed at the last chosen level 1,4 not 14.
Now with the uconnect volume no change still loud always at 14 having to turn it down every time I push the button. Even when using android auto as soon as a call connects it back to loud volume.
Its so weird that the google responses are quite but the uconnect responses are loud.

 

[Freebirds77]

Just got a 2021 Laramie with the 12 inch and got the rest to 15 issue. Annoying, never had this issue with my 2013 Sport. Hoping fix comes out!

 

[RamCares]

Just got a 2021 Laramie with the 12 inch and got the rest to 15 issue. Annoying, never had this issue with my 2013 Sport. Hoping fix comes out!

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares

 

[eettare]

I just bought a Ram 1500 last week and it's so bad that I am thinking of getting rid of it if it can't be fixed. I am on the phone a lot in the truck and my customers are complaining about how loud it is, sadly, I can't remember to turn it down after restarting. Has anyone been able to figure out a work around?

 

[Freebirds77]

Just got a 2021 Laramie with the 12 inch and got the rest to 15 issue. Annoying, never had this issue with my 2013 Sport. Hoping fix comes out!

Same here. Came off a 2013 and always retained nav volume. My 2021 shouts every time no matter what my last setting was.

 

[MarkTTU]

I have the dreaded nav volume resetting to 15 in my new 2022 1500. Was in for my first oil change this week and asked the dealership to look into it and they told me it’s by design, but maybe if enough people complain engineering will decide their design is flawed…. Anyone have a quick/easy way to adjust this that is simple enough it can become part of the routine of getting in the truck and starting it up?

 

[Polish Falcon]

I bought a used 2019 Big Horn a couple months ago. It has the volume 15 issue for voice recognition, iPhone text and phone notifications, and nav. Took it in to the dealer and they said oh yeah, they get a lot of complaints about that. They tried to update the radio but said it wouldn't allow them to do it so they ordered a new radio. Just got it installed and... doing the exact same thing. This is infuriating. I love many things about this truck and it's my first Ram after driving Silverados for the past 25 years, but considering going back to GM. If Ram can't figure out something as simple as radio volume, I'm very concerned about what other problems are going to pop up.

I read somewhere that if you get a new radio installed there's a good chance it's NOT new, it's a refurbished old one.

FWIW my current application number / software version is USA-SBX-8.4-QR-39.6.0-20210405-Q0H4. So either Uconnect hasn't updated their software in 17 months, or I don't have the newest version.

 

[bko88]

I've been trying to track down this major annoyance.

I went to the dealer, they are no help. They say that they checked and all vehicles do this, so it's not a problem with my BigHorn. Yes of course, it's a firmware/software problem in all units! LOL I guess their mindset is that if my truck is the same as others, then it's ok and working properly! LOL But this is a separate issue as this dealer doesn't seem to want to look into issues of this type (I have a list of several things like this).

When I first got my truck in January. and up until approximately two days ago (plus or minus, as I don't check this every day) the Nav Guidance Volume level setting would always default to 15. This is MUCH too loud! If you try to set it to a lower volume level (I find that 4 to be about right with the windows closed, it's not to soft, but loud enough to be heard over traffic and music), the setting would not hold. After starting the truck after it sat a while with the power off (about an hour, or over night), the Nav Guidance Volume level would reset itself to 15 again.

Now as of a couple days ago to talk about how it's working now: The Navigation Guidance volume setting is holding at my choice of 4! I don't know why it's holding now. but it is (with limited testing). Perhaps we received a blind software/firmware update to the UConnect or system over the air? I have no way of knowing as I wasn't tracking the software versions.

But with the Nav Guidance Volume setting sticking at my chosen level of 4, BUT it's still not functioning correctly!

This is strange to notice and test. It seems to be using the volume level at the old default 15 loudness, even though the display is showing 4! It's quite loud and easy to hear. But then if you go into the Nav settings menu, choose Nav Guidance and set the volume up one click to 5 (or down one click to 3) and then back to 4 again, now the loudness of the Nav guidance is at the proper softer volume level. So it seems the actual volume of the Nav guidance voice is always very loud until you change the Nav Guidance volume level. This is hard to test as you need to notice the volume level of the guidance sound, and then click it up/down (or down/up) and then notice the change in volume.

So it's unknown to me why the Nav Guidance volume level is working differently than in the first month of me owning the truck, but it's still not implemented correctly, in that you will be startled by the volume of the Nav Guidance.

I test it by setting the Speed Limit warning on. You can set to give a warning at or above/below the posted speed limit. Under normal use, I keep this speed limit warning set to +10 MPH over the speed limit, but during testing you can lower this and cause the Nav unit to talk almost on demand by speeding up or down. LOL

I have the 8.4 display with Nav and the standard 6 speaker 'radio' (NOT Alpine nor HK) on the Bighorn.

Sorry for the long post, I'm trying to provide as much info as I can on this frustrating issue.

Is anyone else seeing this?

I have the same problem. Has the dealer solve your issue with the navigation volume?

 

[6of36]

You need to adjust each volume while it is making sound. Radio volume while radio is on. Phone volume while on phone. Nav volume while nav is talking.

 

[Polish Falcon]

It’s detailed in another thread but after several months of going back and forth with dealers, RamCares, and finally US Uconnect support, they concluded that the issue is that the software does not allow the nav or incoming text volume to be set and remembered after each vehicle startup. They claim it may be addressed in the next software version but have no timetable for its release.

 

[John89]

Brand new 2024 rebel, and can confirm this is still happening. Nav defaults to 15 volume level after each restart. Unbelievable.

 

[Happyswiss]

I contacted Ramcares about it, they are collecting owner data for the apparent problem with it.
Add yourself to the list and we will see the fix hopefully sooner than later.


Sent from my iPad using Tapatalk

 

[Malcolm745]

2022 Limited bought new from dealer in Poland currently at the latest firmware T27.46 - issue is still happening. My newborn is getting blasted each time we get into the truck.

 

[MarkTTU]

68k miles on my 2022 and it still does it even after multiple software updates. Volume returns to 15 at power up by design is what I’ve been told by my dealer, Ram corporate, and an actual engineer I finally managed to talk to. Reason i was told is because they had too many complaints of not getting notifications from idiots who turned their volume all the way down. I threatened legal action for damaging my hearing and even theorized it could be a class action lawsuit, but I wasn’t talking to their legal department and nobody I was talking to seemed to care. In the end involving the cost and effort to involve a lawyer is not worth the hassle to me.