My cutting out issue hasn't came back to haunt me this year yet, but tonight is the first real cool night, so we shall see... However, every time my truck did this last winter, I noticed that the audio cutting in and out did not affect my handsfree phone calls. I cant remember if they were through Carplay, or bluetooth, but they still came through with no audio drop outs. and of course when the call finished and went back to playing the previous source, the drop outs came back. Could this be something for them to look at. I would think that if part of the hardware was faulty, such as the amplifier or deck that ALL audio sources should be experiencing the issue. Unless calls are routed through the amplifier/Uconnect interface box with a different priority, or through a different muting and or audio IC inside the unit.