1997pgt
Active Member
Its apparent that this is a widespread issue. There's a Jeep forum discussing 2019 Cherokees with the same UConnect radios experiencing the exact same issues. This has been going on since at least November but I suspect that it became more prevalent when the temps dropped. And, yes, there is a correlation between the temps and the problem. Came up numerous times in both threads.
A lot of people think it has something to do with the amplifier but as d_THRILL posted above this does not appear to be the case. He got an updated amp and it did not solve the problem. I don't think it has anything to do with the amp. What does an amp have to do with no lines in the backup camera? Besides, if it was an amp why would hands free work? It sounds like a software issue to me but I'm no expert.
The big question is why haven't FCA fixed the issue by now? Is it because there's not enough of us complaining? Are their engineers just to stupid to figure it out? There's probably over 1000 vehicles out there with these faulty radios between RAM and Jeep. Its been over 3 months now and still no software update to fix, no recalls. I think there needs to be a class action lawsuit against FCA or we all need to file the lemon law and get new ones. The dealers can't fix them. Its completely unacceptable that I've spent $54,000 on a vehicle and can't listen to the frikin radio when I want!
They can’t issue a recall until they come up with a fix, maybe you have a bad dealer/service advisor but mine said FCA and their engineers are fully aware of the issue and actively working to fix it. Unfortunately when the issues first started popping up late last year they weren’t able to duplicate them in house to see what the computers and hardware were saying/doing. Thankfully (but unfortunately) now that there’s more of us having issues they have been able to get ahold of the trucks in their shops with them actively malfunctioning so they are able to work on getting a fix.
Yes it’s frustrating but at the same time I give them more credit for waiting and coming up with a proper fix vs jumping the gun and telling dealers to change part “x” as a shot in the dark and it not working. Disassembling dozens of trucks and throwing random parts at them will obviously cause a lot of unwanted rattles/fitment issues in the future. My dealer told me FCA told dealers to wait for a fix from their end/engineers vs dealers playing doctor in house but it seems a lot of dealers are just throwing parts at trucks anyway hoping they can come up with a solution, I can only assume it’s because it would look good for the dealer that came up with a legitimate fix for it. My dealer however refuses to treat customer trucks as lab rats and forced engineering to fly in and fix it themselves so I have to give my dealer credit for that.
Ford, GM, even Toyota have had a ton of issues with new generations/body styles, frustrating as it may be you just have to give them time to find a good fix for the issue, it’s an inherent risk you take buying a first year redesign and ultimately we are all the guinea pigs until they work the kinks out. My 2014 and 2015 Silverado were both bought back for being lemons, first one had so many electrical issues the dealer put almost 7,000 miles on it themselves trying to fix it and were never able to. My second Silverado (LTZ 6.2) had their new 8spd transmission in it and i was on my second transmission before my first oil change. Just have to keep your cool and be calm about it, if you get all mad and yell at FCA/dealers and demand a class action lawsuit or a buyback they will stop working with you all together. As frustrated as I was with both of my lemon silverados I kept a calm and cool demeanor and in the end GM/my dealer took great care of me. At the end of the day though lll take an intermittent radio/camera over a completely inoperative truck any day. Just have to be patient no matter how much it sucks.
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