Transmission falling out of Drive on downshift, blinking, displaying "shift to P" and back

[Buckeye Nation]

Man thats awesome that you finally got taken care of and Mike is being a true professional about it. Hope all goes well monday and its finally fixed.

Thanks. Will post the report from the dealer.

 

[Buckeye Nation]

Big Update! So, just talked to the dealer and they are now replacing the dashboard harness and the engine harness. On order. Should arrive in a week - not counting on that! Much more involved than I thought. As I reported previously, they opened a STAR case and I have been in contact with Mike MacDonald in Executive Services. They are reimbursing me for at least one month's payment for the "inconvenience," but I think I'm going to ask for two months. LOL!

 

[2020GraniteBH]

Big Update! So, just talked to the dealer and they are now replacing the dashboard harness and the engine harness. On order. Should arrive in a week - not counting on that! Much more involved than I thought. As I reported previously, they opened a STAR case and I have been in contact with Mike MacDonald in Executive Services. They are reimbursing me for at least one month's payment for the "inconvenience," but I think I'm going to ask for two months. LOL!

Jeez, so I guess the issue came back while they were testing it?!

 

[Buckeye Nation]

Jeez, so I guess the issue came back while they were testing it?!

Not sure. Guess I won't know until I pick it up. As long as I'm being compensated for the time lost, I'm ok with it. I like the truck and want to keep it and drive it. So, better they take a few more days and make sure it's fixed than to get it back early and have it happen again.

 

[Buckeye Nation]

On my way to pick up the truck. Three weeks! Will report the findings later.

 

[Buckeye Nation]

Truck is back! They replaced the throttle body and both the engine and dash wiring harnesses. The truck was test driven for over 200 miles and the problem did not occur. So, it would appear that the slipping problem when the transmission would downshift has been fixed. Fingers crossed. I am very pleased with the fix and with the service. Not only did Mike MacDonald come through on his promise of reimbursement for two monthly payments (they had the truck for three full weeks), but he has followed up several times with me. Only issue that I discovered after I arrived home is that there is a small dent and a small gouge in the paint on my driver's side door. Neither was there when i dropped off the truck. I am meticulous with the care of the truck and these will have to be repaired by the dealer. So, maybe another monthly payment from RAM for the inconvenience? We shall see. But, until then, I'm pleased to have the truck back. It runs as great as ever.

 

[Buckeye Nation]

I have the same problem, taken it to the dealer here in LA for it twice, once they reflashed the trans computer. That seemed to work for like 6 months, recently started doing it again and took it back, I asked them to do the same because they again couldn’t recreate the issue and it started again before I even got home but the dealer was already closed for the day…

problem only seems to happen when trans is below 100 degrees. Rolling to a stop. I feel a rough shift and it “pop” out of gear then the display to shift to P then desired gear flashes with a few audible beeps and the D is flashing above the shift knob.
My truck shifts hard normally when it’s cold, not sure if that’s related…

any ideas @RamCares???

Also @Kicknsnare do you have any updates?

@OH2LA im in LA also and have felt with two dealers so far no luck I wonder if we bring both in at the same time if they would have to take it more seriously

Check out my latest post on page 5. Downtown LACDJR dealership opened a STAR case and replaced ALL the wiring in the dash and under the hood. Both harnesses! Drove for over 200 miles and it seems to be find now.

 

[Buckeye Nation]

When you get it back can you share details on what exactly they fixed? My ****ing truck just did it again.

Just posted the results on page 5 of this thread.

 

[2020GraniteBH]

Did you happen to have a throttle response device attached? Such as a Pedal Commander or other? Just curious, as I had used one for a week or so, but took it off as I didn't like the feel of it. Wondering if that caused my slippage issue.

I hope this isn't true I was considering getting one lol.

Truck is back! They replaced the throttle body and both the engine and dash wiring harnesses. The truck was test driven for over 200 miles and the problem did not occur. So, it would appear that the slipping problem when the transmission would downshift has been fixed. Fingers crossed. I am very pleased with the fix and with the service. Not only did Mike MacDonald come through on his promise of reimbursement for two monthly payments (they had the truck for three full weeks), but he has followed up several times with me. Only issue that I discovered after I arrived home is that there is a small dent and a small gouge in the paint on my driver's side door. Neither was there when i dropped off the truck. I am meticulous with the care of the truck and these will have to be repaired by the dealer. So, maybe another monthly payment from RAM for the inconvenience? We shall see. But, until then, I'm pleased to have the truck back. It runs as great as ever.

So happy to hear it's back and hopefully fixed finally!! Sorry to hear about the dent, I'm assuming since they have been one of the better dealerships they'll make it right.

 

[Buckeye Nation]

I hope this isn't true I was considering getting one lol.





So happy to hear it's back and hopefully fixed finally!! Sorry to hear about the dent, I'm assuming since they have been one of the better dealerships they'll make it right.

They are fixing it tomorrow. Very professional and the entire experience wasn't bad at all. Glad the truck is fixed.

 

[rob21_hinch]

Ive almost had an accident today twice because of this issue. Someone cut in front of me had to slam on the breaks message poped up on the dash while at an intersection everyone had to pass me while i limped to a stop. Its been really frustrating, gears shift very rough, loss of power when im turning into a parking lot. Im thinking of getting an attorney at this point. First replaced the trans body module then the shifter reset tcm pcm And still its there. i have some documentation on the events like pictures tried to get the landscape of the area for context. But this has been a really bad experience for me. Time and opportunity have been missed because of this and ive had little to no assistance from my dealer. I called there buy back number and opened a case. Im done with all of the back and forth.

 

[Buckeye Nation]

Truck is running like

Ive almost had an accident today twice because of this issue. Someone cut in front of me had to slam on the breaks message poped up on the dash while at an intersection everyone had to pass me while i limped to a stop. Its been really frustrating, gears shift very rough, loss of power when im turning into a parking lot. Im thinking of getting an attorney at this point. First replaced the trans body module then the shifter reset tcm pcm And still its there. i have some documentation on the events like pictures tried to get the landscape of the area for context. But this has been a really bad experience for me. Time and opportunity have been missed because of this and ive had little to no assistance from my dealer. I called there buy back number and opened a case. Im done with all of the back and forth.

My truck is running perfectly now. Have driven over 500 miles and no issues. You need to contact Mike MacDonald at 586 274 8085. Tell him you're on the thread with John in L.A. and that you're having the same problem with the transmission. He is great and can help!!!

 

[Buckeye Nation]

And, BAM! The truck just did it again! I can't believe it. Driving home from dinner and the transmission slipped out of gear on the downshift around 20 mph. I've already emailed Mike MacDonald and will be calling the dealership in the a.m. SUCKS!!

 

[rob21_hinch]

Yeah ive spoke to mike before, everytime I bring my truck in to the dealership I call him and let him know whats going on. Last time we spoke i told him that im kinda done already with this going back and forth with the dealership. Even the transmission tech told me he has seen that problem before but they have to follow the recommended repairs of whoever handles the star case. After the last repair was done which was the shifter module he didnt seem confident that would fix it. I guess ill just wait to hear from mike and mention your name John, maybe it would put pressure on them to figure out whats going on.

 

[Buckeye Nation]

Yeah ive spoke to mike before, everytime I bring my truck in to the dealership I call him and let him know whats going on. Last time we spoke i told him that im kinda done already with this going back and forth with the dealership. Even the transmission tech told me he has seen that problem before but they have to follow the recommended repairs of whoever handles the star case. After the last repair was done which was the shifter module he didnt seem confident that would fix it. I guess ill just wait to hear from mike and mention your name John, maybe it would put pressure on them to figure out whats going on.

So, my truck just did it again last night - after the "fix." I contacted Mike and he responded within two hours. He's assigning the regional CA office to get involved and help the dealer diagnose the problem. I think Mike is sincere and will give them another shot.

 

[rob21_hinch]

So, my truck just did it again last night - after the "fix." I contacted Mike and he responded within two hours. He's assigning the regional CA office to get involved and help the dealer diagnose the problem. I think Mike is sincere and will give them another shot.

Just curious how do you contact mike? by email or do you call directly? I always call him but I dont hear from him till days later

 

[Buckeye Nation]

Just curious how do you contact mike? by email or do you call directly? I always call him but I dont hear from him till days later

I call him. It takes a day or two for him to respond.

 

[rob21_hinch]

Thanks!

 

[Buckeye Nation]

Thanks!

BTW, the truck did it 9 times within a twenty minute period yesterday. I took videos. Unbelievable. Hope they figure this out. I don't want to get another Ford or GMC.

 

[Buckeye Nation]

Well, I just dropped off the truck at the dealer again - for the second time. They have not only opened a STAR case, but Mike MacDonald has engaged the regional technical office to assist in the diagnosis of the problem with the transmission. They gave me a souped up Challenger to drive in the meantime - which is pretty sweet. Fingers crossed.