some sensors need to be “triggered” by a tpms tool. Theoretically if you use sensors that are on the same frequency as oem, they should work, but that’s not always the case. With these new Rams I highly recommend the oem sensors which you can get off eBay now for like $35 for a set, which is nuts since they use to sell for like $180. The various tire shops usually use generic sensors and their tools work with those sensors. The newer vehicles have sensors with different frequencies, some lock down their tpms/ecu so you can’t write the sensor ids to them, etc. So I’m not shocked the shops don’t have the answers on the new vehicles. Anyway if you have non oem sensors, not sure if you will have luck getting them working. Oem, it’s plug and play.