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Slight Vibration

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User_3336

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Update on my case: After 5 trips to the dealer and getting FCA (Ram Cares) involved, I think it might finally be resolved. They replaced all four tires and two wheels (rims) through multiple visits. I feel very strongly that there is a quality control issue with wheels and tires at the factory.

I repeatedly said TIRES AND RIMS!

2019 Tradesman Crew 4x2. Horrible vibrations with stock tires. 275/65R18 BSW All–Season Tires
Tried a replacement set (newer DOT), still vibrated.

Took tires and rims off a 2020 Rebel LT275/70R18E OWL All–Terrain Tires (goodyear wrangler duratrac).

Vibrations went away. Rode smooth. Rebel tires are a little noisy, but I'll take the smooth ride.

this is the way the dealer ended up selling the truck.
 

Hydroblueguy

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Update on my case: After 5 trips to the dealer and getting FCA (Ram Cares) involved, I think it might finally be resolved. They replaced all four tires and two wheels (rims) through multiple visits. I feel very strongly that there is a quality control issue with wheels and tires at the factory.
I sure hope this fixes your issue. I was told by a local tire shop that ram sent me to, after dealer was saying all the tires were bad, that the tires were all fine, but the wheels were all warped, 2 of them were very bad. However after several new parts and wheels and tires swapped out twice. The dealers and a specialist from ram said it was not wheels and tires, so the originals were put back on. First thing I asked after front axles and rack and pinion was replaced was, did you replace the wheels? Told nope that’s not your problem. I said ok then it’s not fixed. Why would a independent tire shop tell me the wheels are bad to go back to ram for warranty, because they were bad I’m sure, they showed them to me on the balance machine and they were hopping all over the place! What really makes me upset is that all 7 times this truck was balanced including at the factory, whoever was balancing this thing had to have known that these wheels were bad, I saw it first hand on the balance machine! I can say one thing quality control with these new rams sucks, in the end I pushed them to buy mine back, it’s their loss I guess, but it didn’t need to end this way, they had their chances to fix it! Good luck!
 

b.w.royder

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Update on my case: After 5 trips to the dealer and getting FCA (Ram Cares) involved, I think it might finally be resolved. They replaced all four tires and two wheels (rims) through multiple visits. I feel very strongly that there is a quality control issue with wheels and tires at the factory.
What wheels and tires do you have
 

Hydroblueguy

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I repeatedly said TIRES AND RIMS!

2019 Tradesman Crew 4x2. Horrible vibrations with stock tires. 275/65R18 BSW All–Season Tires
Tried a replacement set (newer DOT), still vibrated.

Took tires and rims off a 2020 Rebel LT275/70R18E OWL All–Terrain Tires (goodyear wrangler duratrac).

Vibrations went away. Rode smooth. Rebel tires are a little noisy, but I'll take the smooth ride.

this is the way the dealer ended up selling the truck.
I said rims and tires for almost a year and 7 balances later but no one would listen to me😩! Was told if you want different tires you can pay for them. However I didn’t want different tires, I wanted a new truck with no vibrations! Why would I spend $1200 on tires for a new $64,000, never heard of something so dumb ever!
 

Hydroblueguy

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What wheels and tires do you have
On the 19 buy back I had the duelers with rims with the inserts. I believe at least 2 of the 4 rims were very warped from the factory! 21 has the polish rims but the same tires. 135 miles is all on the 21, time will tell!
 
U

User_3336

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I said rims and tires for almost a year and 7 balances later but no one would listen to me😩! Was told if you want different tires you can pay for them. However I didn’t want different tires, I wanted a new truck with no vibrations! Why would I spend $1200 on tires for a new $64,000, never heard of something so dumb ever!
My experience was the only way my brother bought the truck. I was with him. The dealer ate the cost. We had already agreed upon a price and OTD firm. Maybe it was the bigger tires and chunky tread that made the ride better and no vibrations?
Note: This was a 19, they were ready to get it gone! (thus negotiation for the tires/rims was easy)
 
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Hydroblueguy

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I repeatedly said TIRES AND RIMS!

2019 Tradesman Crew 4x2. Horrible vibrations with stock tires. 275/65R18 BSW All–Season Tires
Tried a replacement set (newer DOT), still vibrated.

Took tires and rims off a 2020 Rebel LT275/70R18E OWL All–Terrain Tires (goodyear wrangler duratrac).

Vibrations went away. Rode smooth. Rebel tires are a little noisy, but I'll take the smooth ride.

this is the way the dealer ended up selling the truck.
Sounds like your dealer or ram had first hand knowledge of this tire/wheel vibration issue. They wouldn’t do anything like that for me as the kept saying wheels and tires not the problem. I would have been very happy with rebel wheels and tires as long as the vibration was gone, that’s all I was asking for!
 
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User_3336

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Sounds like your dealer or ram had first hand knowledge of this tire/wheel vibration issue. They wouldn’t do anything like that for me as the kept saying wheels and tires not the problem. I would have been very happy with rebel wheels and tires as long as the vibration was gone, that’s all I was asking for!
Quiet honestly, it was THEIR decision to take a nice set of Rebel rims and tires and put on a Tradesman. I really don't believe they had another set of new 18 inch tires in their shop to replace with, and there wasn't another truck on the lot with 18 inch stock tires on them. They did NOT want to fool with balancing/force road balancing (although they did have the machine to do it with). But they wanted to get rid of the truck, and it was stated I was NOT driving the truck off the lot with the stock tires.
 

b.w.royder

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On the 19 buy back I had the duelers with rims with the inserts. I believe at least 2 of the 4 rims were very warped from the factory! 21 has the polish rims but the same tires. 135 miles is all on the 21, time will tell!
I have your 19 wheels. I wonder if that’s my issue. I also noticed today I had shutter/vibration when coming to a slow rolling stop with no brakes.
 

Hydroblueguy

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I have your 19 wheels. I wonder if that’s my issue. I also noticed today I had shutter/vibration when coming to a slow rolling stop with no brakes.
This is the 19, I could also feel The Wobble at slower speeds on a smooth surface! This 19 went to auction with a lemon law title. Good truck otherwise! 🤞
 

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b.w.royder

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This is the 19, I could also feel The Wobble at slower speeds on a smooth surface! This 19 went to auction with a lemon law title. Good truck otherwise! 🤞
Yup those are the wheels I have. I have no idea what this vibration is coming to stops it feels like it’s in first and second gear. It’s like I’m driving on the should rumble strips at low speed.
 

IrishRED

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Update on my case: After 5 trips to the dealer and getting FCA (Ram Cares) involved, I think it might finally be resolved. They replaced all four tires and two wheels (rims) through multiple visits. I feel very strongly that there is a quality control issue with wheels and tires at the factory.

So I will add my experience in, that hopefully solved my problem for good, as of last night! Brief history: I had no vibration issue until I swapped out stock tires for General Grabber ATx tires. I kept the stock wheels and, at the same time, added wheel spacers and Bilstein 5100s. This led me to not really knowing what the source of my problem was ... so my advice is not to change this many things at once! After eliminating the spacers and the shocks as the source (yes, I took them all off, remounted stock equipment, tested the ride, and then had to put them back on again ... not fun!!) I was back to tires/wheels or a problem with the truck.

I had my tires balanced 5 times by two different shops, not the dealership. I even had the two rear tires replaced by the installing shop. I rotated the tires and the vibration moved to the front but got less noticeable. Nothing fully worked, so my next step was to try a road force balance. Just last night, I went to Grand Premier Tire & Custom Wheels (<<link, if you happen to be in the Albany, NY area) and told them my sad story. They recommended just doing a normal balancing first because they have found that a lot of shops in the area just are not doing a thorough job, including dealerships. They allowed me to stay in the shop area, to see what they were doing and explain everything, while they ran all four tires/wheels. Of course, they found 3 of the 4 to be out of balance, two significantly .. this after 5 previous attempts!! They stripped all the weights on all four wheels and started from scratch!! End result, they got all the tires balanced properly with less weight on each and even identified a very minor wheel hop on one tire/wheel ... which they did not feel would be an issue. My ride home was smooth as silk and put a huge smile on my face!! Now, obviously, I need to drive a lot more to really evaluate the ride but the shop even said that if this did not solve the problem, they would do the road force balance next and deduct the cost of this initial balance from that bill!

When I got the General tires, I got a great price on the tires, including mounting and balancing and all that. Well, I got exactly what I paid for .... ****ty service!! :( My advice to all is to make sure that your wheel/tire shop is doing the best job they can for you and that they care about getting it right!! Hopefully this will be my last post on this thread but, if not, I will keep you all updated.
 
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Windy day

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Well, I have received the arbitrators decision and Ram will be repurchasing my 2020 Limited Diesel. Honestly, it was shocking to hear that Ram cut me off from honoring their warranty a mere 26 days after purchase. They wrote me off and wanted me to go away. Although the truck was in their service shop for 28 days without being able to fix the problem, FCA still contends that the truck was operating normally. The only way I won was by submitting my dash cam videos of my drives with service managers and independent mechanics. All said the vibration was bad. All stated that it was shaking their doors and it was not being caused by the road. Even with their own service manager claiming this issue was not tires (as they had already been replaced), Ram continued to say there was no problem. When I first started down this path, all I wanted was my truck to roll right. When it became clear that they were not willing to fix it, this changed. I knew I needed a replacement truck to be made whole, and I would have made me a happy Ram owner. When it became clear that Ram did not care about anything I said, or anything their own service managers reported, I had to move on to the repurchase option. It really saddens me to see a company treat it’s customers so poorly. Although I won the arbitration, I don’t feel victorious. All I have ever owned is Rams. I don’t like the other options that are out there, but I can no longer support this company.
For anyone considering a Ram, take a full test drive, and get up to speed to make sure everything feels correct. Do not assume it is a simple tire balance to correct the problem. Don’t sign anything until you know the truck is operating properly.
 

IrishRED

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Well, I have received the arbitrators decision and Ram will be repurchasing my 2020 Limited Diesel. Honestly, it was shocking to hear that Ram cut me off from honoring their warranty a mere 26 days after purchase. They wrote me off and wanted me to go away. Although the truck was in their service shop for 28 days without being able to fix the problem, FCA still contends that the truck was operating normally. The only way I won was by submitting my dash cam videos of my drives with service managers and independent mechanics. All said the vibration was bad. All stated that it was shaking their doors and it was not being caused by the road. Even with their own service manager claiming this issue was not tires (as they had already been replaced), Ram continued to say there was no problem. When I first started down this path, all I wanted was my truck to roll right. When it became clear that they were not willing to fix it, this changed. I knew I needed a replacement truck to be made whole, and I would have made me a happy Ram owner. When it became clear that Ram did not care about anything I said, or anything their own service managers reported, I had to move on to the repurchase option. It really saddens me to see a company treat it’s customers so poorly. Although I won the arbitration, I don’t feel victorious. All I have ever owned is Rams. I don’t like the other options that are out there, but I can no longer support this company.
For anyone considering a Ram, take a full test drive, and get up to speed to make sure everything feels correct. Do not assume it is a simple tire balance to correct the problem. Don’t sign anything until you know the truck is operating properly.
Sad you had to go through all this but glad it worked out in your favor ... mostly
 

Hydroblueguy

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So I will add my experience in, that hopefully solved my problem for good, as of last night! Brief history: I had no vibration issue until I swapped out stock tires for General Grabber ATx tires. I kept the stock wheels and, at the same time, added wheel spacers and Bilstein 5100s. This led me to not really knowing what the source of my problem was ... so my advice is not to change this many things at once! After eliminating the spacers and the shocks as the source (yes, I took them all off, remounted stock equipment, tested the ride, and then had to put them back on again ... not fun!!) I was back to tires/wheels or a problem with the truck.

I had my tires balanced 5 times by two different shops, not the dealership. I even had the two rear tires replaced by the installing shop. I rotated the tires and the vibration moved to the front but got less noticeable. Nothing fully worked, so my next step was to try a road force balance. Just last night, I went to Grand Premier Tire & Custom Wheels (<<link, if you happen to be in the Albany, NY area) and told them my sad story. They recommended just doing a normal balancing first because they have found that a lot of shops in the area just are not doing a thorough job, including dealerships. They allowed me to stay in the shop area, to see what they were doing and explain everything, while they ran all four tires/wheels. Of course, they found 3 of the 4 to be out of balance, two significantly .. this after 5 previous attempts!! They stripped all the weights on all four wheels and started from scratch!! End result, they got all the tires balanced properly with less weight on each and even identified a very minor wheel hop on one tire/wheel ... which they did not feel would be an issue. My ride home was smooth as silk and put a huge smile on my face!! Now, obviously, I need to drive a lot more to really evaluate the ride but the shop even said that if this did not solve the problem, they would do the road force balance next and deduct the cost of this initial balance from that bill!

When I got the General tires, I got a great price on the tires, including mounting and balancing and all that. Well, I got exactly what I paid for .... ****ty service!! :( My advice to all is to make sure that your wheel/tire shop is doing the best job they can for you and that they care about getting it right!! Hopefully this will be my last post on this thread but, if not, I will keep you all updated.
I hope your issue is fixed, however I went through the same issue, 2 different dealers and a independent tire shop rebalanced these tires several times. Even taking all weights off and starting over, however with in a few hundred miles truck was way out of balance again. Something is off on these trucks and it throws the balance off real quick😩 Good luck!
 
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I’m waiting to hear back from Ram now about replacing my tires. If they don’t I’m going lemon law. Here in Ma (I’m not sure how other stares are) I’m passed the required time and attempts to fix the issue under the lemon law). I hope this is all it is after all the time and money, it would be the best case scenario. I would rather just tires than something else. But I fear it’s something more. I do love my truck, looks nice and drives great around town on back roads. Unfortunately I do highway driving as well, sometimes for 8 hrs of more. I’m hoping they do the right thing and I don’t have to have them buy it back. But I’ve already spent more time on the issue than I ever have on anything I’ve bought....ever and this is the second most expensive thing I’ve bought (house behind 1st), a 70k truck should not be like this. And I just came back to Ram from Chevy after decades. :/ good luck. So far Ram Cares as of late has been helpful trying to fix the issue. Dealers seem to know there is an issue but down play it unless you talk to the mechanic who drove it. Ram buyers are loyal, Ram needs to step up and fix and take care of its loyal customers.
 
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Finally got new tires today. I had to pay for them at the dealership and Ram Is going to reimburse the cost. I haven’t had a chance to drive on the highway yet, planning to tomorrow. I’m hoping it took care of the issue. Still cost me 1000k and my time and I have to wait to get my money back Hoping it works.
 
U

User_3336

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Finally got new tires today. I had to pay for them at the dealership and Ram Is going to reimburse the cost. I haven’t had a chance to drive on the highway yet, planning to tomorrow. I’m hoping it took care of the issue. Still cost me 1000k and my time and I have to wait to get my money back Hoping it works.
Is the dealer going to take the tires back if the vibration is not corrected?
 

Hydroblueguy

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Finally got new tires today. I had to pay for them at the dealership and Ram Is going to reimburse the cost. I haven’t had a chance to drive on the highway yet, planning to tomorrow. I’m hoping it took care of the issue. Still cost me 1000k and my time and I have to wait to get my money back Hoping it works.
I hope this fixes your issues, but I have my doubts! I’ve been down the same road, going from ram and dealers telling me one visit that it was the tires, then the next visit with the same tires saying it’s definitely not the tires, I even had a independent tire shop confirm it was not the tires! This is so frustrating and like you, I’ve never had this many issues and trips to the dealer with all the vehicles total that I’ve owned in my 27 years of driving. Ram finally took care of me in the end, but it was a year of hell, before that point! Good luck 👍🏻
 

Hydroblueguy

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Is the dealer going to take the tires back if the vibration is not corrected?
Keep all your receipts, if they buy it back you should get reimbursed for everything! I got lucky and bought mine in North Carolina but I live in Iowa, however North Carolina’s lemon law is much better! 👍🏻
 

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