Shifter knob issues, 2019 RAM 1500, help- BRAND NEW

[Ghinesley]

My truck went in last Thursday. They called me friday and said my trans fluid was 3/4 quart low, and there was a trans software update released 1/9/19, which they have done and topped of fluid. I am picking it up this morning and fingers crossed these two items are all it needed. Only time will tell. Will report back.

 

[Jtbarrett88]

well I've been in contact with FCA rep and they are working to solve this... hope they come up with something. truck has been in for 2 weeks now.

 

[Jtbarrett88]

Day 3 since new valve body installed...works great and no issues so far.

still so far so good paulny?

 

[BiLlYDeE]

I had my oil changed last week at a local dealership, and brought up this issue from previous threads as I experienced lurching a couple of times during my first 500 miles.

They found a TSB for the transmission issue and repaired the issue for me under warranty via a software update.

 

[Ghinesley]

***UPDATE ****

Been driving my truck most of the day, many stops, turn off/turn on, P to D scenarios, smooth as butter. I was having an instance almost every day. I know its first day, but so far it all feels the way it should.

Here is what they did according to service record:

TSB 21-002-19, Flash TCM from 68360086AK to AL from 1/9/19 TSB. Topped off trans fluid (found to be 3/4 quart low from factory).

If you haven't already, get the software update and have the tech check the trans fluid properly. I'll continue to report back as I drive it more. Probably going to roll 1,000 miles tonight on the way home.

 

[Paulny]

still so far so good paulny?

So far, so good. It's been a week and not one single hesitation from P to D. Fingers crossed.

 

[Jtbarrett88]

Gahhh I hope they figure mine out soon. I’ll keep u guys updated

 

[RamCares]

I started another thread for this issue and was pointed to this thread. I've cut and paste my message below. Add me to the list of those affected.

I’ve had this occur at least 3-4 times. After backing into a parking spot on 4wd Auto, when I get back into the vehicle and put it in Drive, nothing happens. It seems that it’s not in gear. I have to rev the engine pretty high at which point it will slam into gear and aggressively lurch forward. I tried cycling into 2wd and back and forth to park. I tried waiting a bit while idling. The only way to get moving is to hold the brake and gradually apply gas until it eventually kicks in, and when I say kicks in, it really kicks in violently. That’s why my foot is on the brake

We're very sorry to hear about this, Johnvan! Please send us a private message so we can document this and have a case escalated in your behalf.

well I've been in contact with FCA rep and they are working to solve this... hope they come up with something. truck has been in for 2 weeks now.

Hi Jtbattett88,
Please feel free to contact us via private message if you need any assistance regarding your case. We're happy to help!

Lydia
Ram Social Care Specialist

 

[TruckDriver]

@ all; I've been following along and knocking on wood that I don't have this issue; I'm around 2k on the odo at this point but wanted to ask two questions for those who are following closer than I:

1. Is this issue prevalent on both eTourque and non-eTorque motors? that (or what's the spread on V6 vs V8e and V8 + those with or without auto-4x4?)
2. Did anyone first have a 'surge' when going from neutral to 1st gear where it felt engaged, but went from a slow roll to lurching engagement or as per what I'm reading, more of a 'netural to slam-into-gear'

I ask as my specific setup seems to be different than the rest; '19 Rebel w/V8eTorque (no auto 4x setting, different tx case); and currently after rolling to a stop, then accelerating, if I hold the throttle after a ~15% push as I would for a roll off the line, the rpm holds, speed builds gradually then ~lurch~ it feels like gear engagement (or tq converter lockup?)

Good luck to all as well in the repairs!

 

[Ghinesley]

Day 2 of driving, all is still well. Very happy with my truck!

 

[SynAckuL]

Good news (maybe?) today. Took my Ram in to have the N-Fab podium steps installed, and the dealership made it a full day service appointment to check out some of the other issues.

1) Clunk underneath when driving - Fixed an issue with the right side control arm.
2) Park/Drive - They are going to replace the valve body.
3) Backup brake engaging with nothing behind - Unable to replicate, but asked for any programming updates to be applied.
4) Rough transmission shifting - Hopefully resolved with a programming update.

The dealership has been great throughout the process so far, and they sent someone to ride with me this morning so I could show them the clunking noise. They're going to need to keep it for 3 or 4 days, so they gave me a loaner. I'll tell you this though - having the TSB numbers from this board, as well as sending them a link to this thread made things a great deal easier to explain and get remedied. Thanks all.

 

[Ghinesley]

Good news (maybe?) today. Took my Ram in to have the N-Fab podium steps installed, and the dealership made it a full day service appointment to check out some of the other issues.

1) Clunk underneath when driving - Fixed an issue with the right side control arm.
2) Park/Drive - They are going to replace the valve body.
3) Backup brake engaging with nothing behind - Unable to replicate, but asked for any programming updates to be applied.
4) Rough transmission shifting - Hopefully resolved with a programming update.

The dealership has been great throughout the process so far, and they sent someone to ride with me this morning so I could show them the clunking noise. They're going to need to keep it for 3 or 4 days, so they gave me a loaner. I'll tell you this though - having the TSB numbers from this board, as well as sending them a link to this thread made things a great deal easier to explain and get remedied. Thanks all.

Hopefully your dealership tech checks the fluid and you get the most recent software update (I would assume so). My service dept wanted to do those two steps first before replacing the VB....they said they didn't think FCA would approve a VB replacement before those two steps completed. But you'll find out more when they get it done.

The Backup brake engaging - mine did this 3 times since getting it....scared the living $hit out of me. I determined that I was going a little too quickly when backing up and getting close to objects.....so it was doing this as designed. I have deactivated that feature in the command center under park sense brake assist.

I didn't have any rough transmission shifting, but I did have a few hard shifts after this new software update the morning I got it back, it has since worked itself out. I related this to the adaptive transmission and needing to learn my driving style.

I am so thrilled that the truck is all resolved (or seems to be now in day three).........I am very happy with my decision to buy the new Ram and thankful that FCA came out with this fix quicker than we anticipated when starting the thread.

If you are still dealing with the P-D issue...use this information in the forum to work with your dealership, not every dealership will have seen or maybe even heard of this. Stay positive!!!!

 

[RC19]

Update - As I posted on Saturday 1/26 that a new TSB was released for the TCM. I've had the truck back a few days now after receiving the update with no issues from P to D . I will continue to provide updates as I can. Fingers crossed the issue is fixed.
@Nick919 your paperwork should indicate if they performed this new update. This would be helpful to know. They may have pushed the old TSB 21-021-18 Rev B. From oct 23. TSB 21-002-19 supersedes it.

@Paulny The knowledge I have on the TSB is not posted online . No link available.
Some enhancements are: "bump" improvements , "gear hunting " improvements , downshift & upshift improvements, "garage shift" improvements. Hope this helps. Sorry those are vague but that's what I know.

 

[Jtbarrett88]

New Transmission being installed next week for me!

 

[Jtbarrett88]

I miss my truck :/ been without it for 3 weeks now

I miss my truck :/ been without it for 3 weeks now

 

[Paulny]

Update: had first oil change today. While there, I had my tech check and reaffirm that I have the updated TSB 21-021-18 Rev B software update which he did 1.5 weeks ago when my new valve body was installed. So far, so good. Since my valve body replacement/software update, no issues to report and my truck has shifted into D flawlessly. As I mentioned in an earlier thread, the shifting from P to D seems smoother, and even my tranny shifts smoother which was already dang smooth. So, it's still a little early to call the VB/software update the fix. However, it appears that it could be and I will continue to update as days/weeks pass. Both myself and the tech never thought this was a tranny issue previously as it shifted smoothly once D was engaged, so this makes sense that the likely culprit was indeed the valve body/software. Fingers crossed moving forward.

 

[NDanecker]

With only 900 miles on the clock I have experienced the same 'no shifting' issue a few times. One time it happened when I was dropping my son off for school. I put the truck into park, waited for him to get out, and then switched to D to take off. Just as I placed it in D another student walking towards me thought I was letting him cross because of the delay so he crossed. Unfortunately the car finally did switch into gear after giving it a little throttle and it lurched forward making the student jump. I quickly slammed on the brakes but still - was a close stupid call even though we are talking just a few MPH. Shouldn't have happened. Scared the crap out of me and the student.

So - along with this issue I am having a knocking sound coming from the rear axle. Sounds like the pinion is sliding forward / backward in the housing when transition between light throttle and coasting. I can really hear it when holding the brake and switching between drive and reverse. Thinking the pinion nut is lose but not sure.

Kicker is my dealer is booked 4 weeks out so I need to wait. Wondering if the rear will last as the rear end is getting louder day by day. Shifting issue is making it even more interesting. I've had a number of FCA trucks in the past but this one seems to be the worst with so few miles and severity of the issues.

 

[fat trout]

With only 900 miles on the clock I have experienced the same 'no shifting' issue a few times. One time it happened when I was dropping my son off for school. I put the truck into park, waited for him to get out, and then switched to D to take off. Just as I placed it in D another student walking towards me thought I was letting him cross because of the delay so he crossed. Unfortunately the car finally did switch into gear after giving it a little throttle and it lurched forward making the student jump. I quickly slammed on the brakes but still - was a close stupid call even though we are talking just a few MPH. Shouldn't have happened. Scared the crap out of me and the student.

So - along with this issue I am having a knocking sound coming from the rear axle. Sounds like the pinion is sliding forward / backward in the housing when transition between light throttle and coasting. I can really hear it when holding the brake and switching between drive and reverse. Thinking the pinion nut is lose but not sure.

Kicker is my dealer is booked 4 weeks out so I need to wait. Wondering if the rear will last as the rear end is getting louder day by day. Shifting issue is making it even more interesting. I've had a number of FCA trucks in the past but this one seems to be the worst with so few miles and severity of the issues.

Find another dealer

 

[Ghinesley]

For what its worth, I have now driven my truck a week after getting it back, a couple hundred miles this week, and not one hiccup after fluid top off/TSB software update. I do believe at this time that was the fix for my truck. Hopefully it helps other people. Thanks for all of the information on this forum. Glad we found a resolution.

 

[Paulny]

Update: as of today, still perfect since valve body replacement and software update almost 2 weeks ago. Fingers crossed it is fixed, and so far it appears it is.