Rambox/E-torque order tracking

[Kramersp]

Guys, I had an early order in 2013 for my Jeep Grand Cherokee EcoDiesel. It was a redesign year and my wait was nearly 6 months to delivery. This isn't a new thing. The delays where EPA related and none of us knew the real reasons for most of that time. My Jeep sat in storage for months. I don't foresee this issue taking as long since it's not EPA related or a totally new drivetrain. Etorques ARE shipping. I'm sure a supplier is scrambling to fix a fitment issue and once that is done, all the trucks hung in JB will move. This is the nature of manufacturing a complex product. It's better to work out issues than ship bad product. Look at the 2018 production. That design runs through the Warren plant seamlessly because they worked out the issues at the beginning of that run.

Has anyone actually confirmed a fitment issue with rambox or is this just a rumor?

 

[cjgerson]

Here is the response on my escalated case for being in JB status for >14 days..... #whatajoke

Hello Chris! I have an update for you, Your Order is configured with RamBox Cargo Management system. Only a certain number of vehicles are being produced a day with this installed factory equipment. Order is progressing within normal guidelines for current production status. we encourage you to keep in touch with your selling dealership and you are welcome to reach out to us for further updates around the week of Aug 6th for any further information. Thank you!

 

[jscoc]

(I'd keep continuing but my finger is getting sore )

Gotta think positive sometimes

 

[202snowman]

Gotta think positive sometimes

Oh I'm pretty positive I'm not going to end up with a truck with Ramboxes on it at this point. Come to Jesus meeting with my dealer this afternoon in regards to this and my trade in allowance.

 

[Kramersp]

Oh I'm pretty positive I'm not going to end up with a truck with Ramboxes on it at this point. Come to Jesus meeting with my dealer this afternoon in regards to this and my trade in allowance.

I'm also having the same meeting.

 

[Slim]

Oh I'm pretty positive I'm not going to end up with a truck with Ramboxes on it at this point. Come to Jesus meeting with my dealer this afternoon in regards to this and my trade in allowance.

Keep us posted

 

[Slim]

I'm also having the same meeting.

Keep us posted as well

 

[Kramersp]

Having the dealer hot ticket the build. FYI, dealer just searched the entire country for a rambox equipped trucks in transit, system or delivered and it shows ZERO.

 

[Kramersp]

@Jared B do you have any actual inside info?

 

[Slim]

Having the dealer hot ticket the build. FYI, dealer just searched the entire country for a rambox equipped trucks in transit, system or delivered and it shows ZERO.

What is the "Hot Ticket build"?

 

[Kramersp]

What is the "Hot Ticket build"?

No idea. Probably more BS

 

[dutchman187]

It would be nice to hear more about where this rumor originated from and if there is any truth to it. A late Sept. availability, with them actually showing up around Oct/Nov is definitely longer than where I thought they would be (showing up at end of August). It won't change anything for me, but incredibly frustrating nonetheless. Particularly curious as the Rambox seemed like a feature they have experience with and shouldn't be the holdup.

 

[Jared B]

@Jared B do you have any actual inside info?

On what's going on with Rambox trucks? No.

 

[Jared B]

This is the first I've heard anything about September for Rambox delivery. I'll ask a guy at the plant if he's heard anything about fitment issues etc, but he works in a totally different Dept so I can't promise anything.

 

[fact mechanic]

Tried to order mine with Rambox last night and dealer said the option was "restricted" or "on restriction" and could not be ordered. Someone else told me they ordered theirs on Monday (different dealer in a different state) and it went through with no issues. Not trying to spread FUD, but that's what I was told.

 

[Kramersp]

Hot tag, hot mess, blah blah blah. FCA should issue a press release or tell the dealers the issue.

 

[cjgerson]

Well I had a $500 mailer that expired 7/2 and finally just received another one yesterday that expires on 8/31. Beginning to feel like that one may also be at risk!

 

[Slim]

Well I had a $500 mailer that expired 7/2 and finally just received another one yesterday that expires on 8/31. Beginning to feel like that one may also be at risk!

I also think the same about mine

 

[202snowman]

So I'm at the dealer now. Dealer connect has me back at D status...

Now looking for other options other than Ramboxes

 

[Duane]

Well I had a $500 mailer that expired 7/2 and finally just received another one yesterday that expires on 8/31. Beginning to feel like that one may also be at risk!

FYI.....My *9 (already built) RamBox/eTorque '19 Limited (as of 45 minutes ago) is still in 'JS' status.
Maybe waiting on a rail car, maybe waiting on a missing RamBox piece?
Yes, it WOULD show some respect for the customer if FCA could offer some actual real information as to reason for a particular production status code.
If it should ship, I'll definitely advise the forum. It'd be so rare, I could (almost) auction it-off & retire to an island (LOL).
BTW, every day when I call they tell me "Congrats on your new truck".....funny stuff, indeed..