Problem with rear outside door handles

[accidentalyEV]

@RamCares I had the same thing happen to me except the rear doors would open randomly while the truck was in motion after I thought they would finally latch. Please send me the TSB number for this (Technical Service Bulletin number)

 

[DPhillips78]

Hi all. I bought my 2019 Ram 1500 Limited used last September, with 18K miles on it. We have pretty cold days up here in Maine, and pretty much from the time the daily temps went below freezing I have not been able to reliably open my rear doors from the outside. Basically, pull the outside door handle and it doesn't budge.

When this first started happening I tugged the left rear door handle a bit too hard, and apparently snapped a cable in the door. (I have been waiting since the end of November for the part, dealer says it's backordered and unavailable?).

When the right rear door handle didn't budge budge I was a bit gentler with it, and opened the door from the inside, only to find that when I shut the door it wouldn't latch. For grins I pushed in and pulled out the lock button manually on that door, and found that the door latched, but then found that the door could no longer be opened from the inside, either.

Great, now I have two rear doors that are unusable. I brought the truck back to the dealer last week for the right rear door issue. They told me that this that and the other thing were misaligned and that they fixed it and it works perfectly now. So I picked the truck up, and stopped at the grocery store on the way home. The right rear door in fact opened just fine, but when I shut it it wouldn't latch again. I immediately called the dealer, and of course he said, gee, we've never ever seen this kind of issue with these trucks. Note that I have never had an issue with the front door handles.

Again, these rear door issues seem to happen only when the temperature is below 30, suggesting that water is trapped somewhere in the handle/lock/latch mechanism and frozen. It's hard for me to believe that I am the only one encountering this, on both rear doors. Has anyone else had this issue?

Has Ram solved this issue for anyone? After 5 years of ownership this started happening to my passenger rear door. Is there a TSB?? My dealership doesn't seem to be aware of the fix....

I've just sent a message to @RamCares

 

[Scram1500]

RamCares still a thing?

 

[RamCares]

Has Ram solved this issue for anyone? After 5 years of ownership this started happening to my passenger rear door. Is there a TSB?? My dealership doesn't seem to be aware of the fix....

I've just sent a message to @RamCares

Thank you for bringing this to our attention @DPhillips78. Our team has responded and look forward assisting you!

Gia
Ram Cares

 

[Gren71]

Has Ram solved this issue for anyone? After 5 years of ownership this started happening to my passenger rear door. Is there a TSB?? My dealership doesn't seem to be aware of the fix....

I've just sent a message to @RamCares

Post in thread 'Rear door stuck in locked position…cant close'

Dec 23, 2024

If the door latch was tripped into the latched position which is what it appears to be just rotate the latch around to the opened position.

Once i got it all the way put it worked perfectly. I still have no idea wth happened but its back to function, so ill take my merry truckmas a smile

• Gren71

Here is a thread of what I went through when this just happened to me a week or so ago. After completely disassembling the door it seems like it was probably related to a temperature / freezing issue. I lubricated the hell out of all of the moving components before putting it back together and even in the recent couple of days with cold temperatures, I haven’t had the issue reoccurred once.