So I am considering not taking delivery of the truck I ordered April 30 and getting my $500 deposit back. The dealer is playing games.
The issue is that when I ordered I got incentives locked in through Sold Order Protection. At the time it was 0% for 72 months plus $500 cash back. I also had been a PenFed member for about a year, and want to use that certificate. I asked the dealer if I should get a PenFed certificate so he could put it in as part of the Sold Order protection. At the time I saw on here a person or two who were unable to get the certificate applied at time of delivery if it wasn't part of the sold order protection at time of order. The dealer insisted it would not be a problem, the certificate could be added later, there was no use of me getting a code at the time of order since they expire and I would need to get another one later.
So, truck comes in on Tuesday. He goes to apply the PenFed certificate. It won't let him add the certificate and keep the Sold Order incentives. So he called Chrysler. They told him they can't do anything and suggested calling PenFed. He calls PenFed. They call me. They escalate it. A day later I'm called back saying they can't do anything. Dealer suggests me calling Chrysler. I call Chrysler. It is escalated and I should hear word by tomorrow on if they will honor it. I'm not holding my breath.
When I even brought up the possibility of the dealer giving me more for my trade, for example, he was all "Well, I know where you're going with this..." before I even got my complete thought out. A much better response would have been "I know it sucks. We'll make it right if Chrysler won't."
At this point I'm thinking the dealer won't do anything, and I'm not holding my breath that Chrysler will honor the certificate.
I think at this point I might just not take the truck. Some will say it is "only" $1000. To me is is more the principal of it. I would enjoy it less knowing I didn't get the deal I was supposed to get. Plus I don't need some of the things on the Limited and only went with a Limited because of blind spot not being on Laramies right now. It also sucks knowing that in a week trucks will be produced with UConnect 5 with the Tom Tom maps and traffic, which is IMO a huge upgrade over the navigation and infotainment system in the 2021 trucks.
If I don't take it, I would then just get my 2020 windows tinted, a spray in liner, and probably order a 2023 or 2024 Laramie in a couple years from Aaron (if they are still giving good deals and treating people right).