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L2R512,Thats weird - I ordered from Criswell in February. Carl got right back to me any time I emailed him. Here's the link where I found his info just in case it helps.
Criswell Ram Special Pricing Program
2019 Ram 1500 lowest prices around. Special Ram Employee Pricing Programwww.theram1500ranch.com
I've never test drove the same place as where I bought my vehicle. The closest thing was the pacifica I got. But I already knew I was buying the vehicle even before test driving it. Thank God I've been lucky in that aspect.
Huh - that's really odd. Last time I heard from him was on 2/15 when he sent my POC. When did you send the first email?
Yeah but that's in everything tho. No matter how good of a deal we've got, someone will have gotten a better deal somewhere. As long as one is content/happy with what they have is what counts. I remember when I bought my van in 2008 if only I would have waited a month I would have gotten it $1k cheaper. Lol
2/24, 2/26 and just now 3/1
Hopefully you'll hear from him soon. I'm in NJ and I cast a pretty wide net to get quotes. No one around here was within $2k of Criswell. I was only able to get one dealer to go a bit below invoice. The only other thing I can think of is to call the dealership and see if you can get him that way.
I wouldn’t bother after all his attempts. I am in sales (not auto sales) and if someone calls or emails or texts with an inquiry about getting a quote or talking about a sale you return the call in a prompt time frame. Aaron at Mark Dodge is a prime example. Didn’t answer when I called but he responded to an email and returned my call on the same day it was placed. If the guy hasn’t gotten back with him by now he doesn’t want to work for his business. Move on!
I was hoping to place an order this week for 2021 Rebel. It might be difficult to pull off logistically, but if a shipper was bringing a couple of trucks to the NE from Mark Dodge it might save us all some money on shipping & avoid having to deal with nonresponsive NE dealers.
Totally agree. I'm in software sales and would never ignore a customer saying..."hey, I'm buying this week, how much for this build".
Yeah - to be honest, I'd have probably gone with someone else if I didn't hear back, too. Just thought it was weird that our experience was so different.
Wish I was that close to trigger time. I need to align a few more ducks. I'm hoping to order by May. But there are a couple others here that I think have recently ordered from up here. Might be a good idea to ask Mark Dodge??? Can't hurt.
Might be good idea to pick up the phone and call the dealership just to see if he has been in the office. Ghit happens, might be out sick or quit even. If the email is only going to him, no one else knows.
One thing I wasn't happy with koons. It wasn't a truck quote but a pacifica one. They discounted the price from msrp. But double dipped by adding destination charge. I didn't call them out on it. Just quietly went somewhere else.
I can't say enough about these guys. They're made to sell.
Yes, Craig mentioned something like that applying to their "Wow" price in stock inventory. It didn't sound like that was the case on a factory order (6% under invoice + their excessive $899 doc fees + no willingness to fill out an incentive protection form). I've done the same when I encounter these examples of customer service...told Craig thanks & just walked away. Koons price was over $1,100 more than Mark Dodge plus I would be exposed to losing any rebates / 0% financing if those disappeared by delivery. I might have considered paying a bit more for being somewhat local, but the risk of losing the incentives completely is a ridiculous undertaking especially considering that FCA instituted a program to specifically protect their customers in the case.
Exactly, he sent me an email while he was out sick earlier today! Can't get any more responsive than that. That is the type of customer focus that deserves business in return.
I bought from Mark Dodge and did a fly and drive. I live in Idaho and shipping was more than I was willing to pay. Plane ticket was cheap and it cost me about $300 in gas to drive home. My Laramie was the most comfortable car I've ever done a road trip in. Sound system was awesome. Cranked some good music and had a great time on the way home. I'd highly recommend it.
