On the 21st I picked up my 2021 Ram 1500 Limited Longhorn from Craig at Koons, spec'd out as you can see in my signature. Ordered 10/9/2020, took delivery 01/21/2021.
MSRP: 74,590
Price(Group Buy + Tread Lightly): 64,104
Rebates: 3,500 (1,500 private offer, 1,500 consumer cash, 500 military)
Price before TTL: 60,604 (18.7% off MSRP)
TTL(state fee(NH) + Koons 899): 2836 (they over estimated my state fees, because NH doesn't allow out of state dealer to register or title vehicles so I expect to get some of this back)
Price After TTL: 63,440 (14.9% off MSRP)
I am very happy with this deal, I know some of you have ways you can get more from "dealer x" vs "dealer y", but for zero haggling I am happy. I view my time as more valuable than money, and I hate having my time wasted, which has generally been my experience surrounding automobiles. I am very happy with Craig and the professionalism and timely response he provided during the buying process. He held up his end of the bargain at every step, and did provide a pain free process. I would recommend buying from him, and would buy from him again.
While I told Craig I was very happy with the service he provided, I was going to be honest about what I dealt with in the financing department. I went through all the paperwork with Craig and did a once over of the truck before he handed me off to the "back of the house" to close out the deal. I don't know if the person(finance) I was dealing with was so new, or the finance department is a little dysfunctional, but it took about 2+ hours to make it out of there, and I even had an approved check from Navy Federal. They tried to get me to buy the warranty and service contracts, I declined 3 times while they played the "how about this price." By the 3rd time, even if they had given me 7 years/100k for 100 bucks, I would've declined off principle. They digitized the whole process, and I think it honestly made things take longer. When I was presented with the "digital" buyer sheet, the numbers were wrong. My final pay line was off by 2 grand. I had to point out, what was wrong (down payment). What bothered me more was the buyers sheet I signed with Craig, they kept in a folder and didn't reference it until I insisted they did(which made it seem shady, but I know that wasn't their intent). At which point they realized their mistake. This was after, what I assumed was the finance manager came in and looked at the numbers and fixed it. There were a few other mistakes like NY taxes calculated not NH, since I am military (legal resident of NH but live in NY). The finance department also tried to tell me what the law was around this, to which I cited both NH and Federal law and they fixed it. Bottom line, double check everything and if something is messed up, just ask for the manager. I don't think I have ever had a positive interaction with a finance department.
I was honest with Craig about the finance department, and spoke to his boss about it too. As far as I am concerned Craig did right by me, and I plan to buy from him in the future. If I were to walk into the finance department again, I would probably tell them they have 25 minutes to get through everything or they are gonna knock off money for each minute past 25.
Just trying to provide you all an accurate picture of what the process was like. I love the truck, it is like driving a spaceship.