So I ordered a fully loaded 2019 Ram crew cab 4x4 1500 Laramie with Offroad package pretty much every option possible on this truck.
Now I have confirmed thru Ram that my order was correct and the Offroad package is supposed include the 1” suspension lift except my truck doesn’t have the 1” lift I have gone to the dealership and measured multiple Laramie trucks without the Offroad package and multiple bighorn trucks with the Offroad package all without air suspension just like mine.
Now the trucks without Offroad package all are the same measurements as my truck but the ones with the Offroad package are an inch taller in the front and rear???
When I called and talked to rams customer service she confirmed I should have the inch lift and said I need to take it back to the dealer and hopefully they can figure out something now keep in mind I’ve been to the dealer 3 times and they know less about the truck then I do lol I mean I know more about rams trucks from being a long time owner and reading about the 2019 before my purchase then they do and they work on them everyday. so the dealership is a challenge since they have no idea what part the truck is supposed to have and or not have lol
Now I’ve also talked to Ram customer care thru online chat and I’m not completely sure what she is saying but I took a screen shot and will attach the photo lol
I think what she is saying is yes I have the Offroad package but I didn’t get the 1” lift because I got the Offroad package for the rebel if I’m reading it correctly idk
I’m open for any thoughts or suggestions on what todo or how to get this fixed without just leaving my truck parked at the dealership for ever while they try to figure out what they are supposed todo u know.
All I know is my Laramie with Offroad package is the same hight as a stock Laramie and the bighorn they have with Offroad package is an inch higher in front and rear. So I would like to know why??
If your build sheet and sticker, etc (along with this confirmation from Ram Chat) then you are supposed to have the lift, because as in my post above, there is only one Extra HD shock/strut for non-sir suspensions, and it's paired with springs. And these shocks/struts and springs ARE 1" higher and produce the lift (the springs do it, there are no additional components that are added to produce the lift). When the sheet says off-road calibrated shocks, it's referring to the Extra HD shocks and struts which come with matched springs. I bet the Ram Chat rep mistook "air suspension" (which you don't have) for your question about increased ride height. Check your part numbers against mine.
I have a feeling you have these part numbers, which are regular suspension numbers:
Stock (non-ORP):
Front Spring: 68320236AB (or 68320237AB)
Front Shock/strut: 68277312AC
Rear Spring: 68262675AB
Rear Shock: 68262590AC