Jonwoods81
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Order Tracking
- Thread starter firecadet613
- Start date
DharmaDog
Active Member
Jonwoods81
Active Member
Where are you going to put in your VIN for info?
I’m always having to call or get on the chat
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Go back to about 124, someone posted a site you plug your number into.
I'm north side of DC, Bethesda-Silver Spring area. No word yet on my truck. Hoping this week. This past week I had some mod stuff arrive and I think the last of my mods should be here Tuesday.
mharringer
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Got my Monroney today! Getting closer.......
Brian
New Member
I ordered mine from a dealer just north of Baltimore the same day 1-18. Mine was built on 2-15 so it will be probably on the same train.
I've been talking with Ram Chat so much that they probably just roll their eyes when I call. A few days after my Limited went into KZ my dealer called to tell me it had shipped and the ETA was March 5th. Curious because I'd just contacted Ram Chat and got the same KZ status I contacted them again and was told KZ. I asked a simple question, what was their visibility at that status? Reply was that was as far as they could see until the truck was delivered to the dealer.
So, lesson learned......
rsonedecker
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That's what they say, but that's not the random things I'm seeing. A couple days ago they said the same thing to me, no more status updates until it get's to the dealer. Then yesterday "Mitchel" told me it was at KZ S status and was transitioning from a rail car to a truck for final delivery to my dealer. He literally said he could see that it was moving to being loaded on a truck. They also sometimes tell me "check back again for an ETA", but other times I'm told there will be no more ETA updates. Again, not complaining as much as just kind of driven a little crazy.
Cmerkert
Ram Guru
So the paperwork from my order is going in today. In order for me to track it like this what information would I need? Would my dealer be able to get me a VIN number or VON number like I saw people talking about? And can someone paste the link 2 ranch at the dragon
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rsonedecker
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The dealer will give you the VON, and then Ram will issue you a VIN usually shortly after your order is accepted.
As for the link to "Ranch at the Dragon", I only issue that for a small sum of $500. It's too much of a secret link to allow it to be free.
But here's a free link for Ram Chat: https://fcacommunity.force.com/RAM/s/knowledge
Cmerkert
Ram Guru
LMAO!! Damn voice to text.
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jonesy
Active Member
Dealer just texted that it's on a train and they expect to have it by end of next week. He said it will be at the local rail yard sooner (in Commerce City) but they often sit there for a week or more before they make it on to a truck for delivery. (I was on Ram Chat earlier this morning and Eileen said still KZ, no ETA, so better to just connect directly with the dealer once KZ.)
Trfnj74
Well-Known Member
Does anyone know what KZS status is? I don't see it on the status code thread... Hopefully it's not a bad thing as Ram Customer Service didn't know what it meant either.
Cmerkert
Ram Guru
Got my VON today!
Can somebody post a link or file that shows what the different stages of the build are and what each code means. I see a lot of people excited about KZ! If I only knew. . . lol
Can somebody post a link or file that shows what the different stages of the build are and what each code means. I see a lot of people excited about KZ! If I only knew. . . lol
Trfnj74
Well-Known Member
Cmerkert
Ram Guru
Great - awesome comprehensive list of codes.
So am I correct in assuming that I will need to periodically log into Ramchat and chat with them to get the updates? Or will they send periodic updates to me via email or something or dealer?
So am I correct in assuming that I will need to periodically log into Ramchat and chat with them to get the updates? Or will they send periodic updates to me via email or something or dealer?
rsonedecker
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I posted the same question on the codes list thread. I got that yesterday. I think it means "first rail to second rail(or truck) transfer" (right before KZ T) because the rep said he saw that my truck has been taken off rail and was waiting to be loaded on the truck for delivery to dealer. He said "we see this when they are transferring your truck and it's in the waiting stage before departing". I searched the other FCA forms and found some people saying the same thing on a Jeep forum.
