Official Built to Serve Thread

[Alejandro_Andretti]

It was easier when I spoke to the person handling my case than trying to explain it over email. Its most certainly a mixup at a assembly line.

**** good job! Hopefully they come through and correct it that way we have something to go off.. my emails went dry I was gonna email them again hopefully a better response but maybe I’ll call on Monday depends on how it goes for you!

 

[PicRR]

Idk if I mentioned this already but there's a guy in the 5thgen Facebook group whose saying his Rebel measures 22" as well. Spring-gate intensifies.

Has he confirmed his springs?

 

[Grape_Ape]

Has he confirmed his springs?

Nah, I haven't really asked him too much just because he keeps telling me mine are fine because his measurements are 22" as well.

 

[Reel Irie]

Pics below front springs, back shocks (raining outside so could not get more pics)

My truck is a 2wd

 

[HSKR R/T]

Pics below front springs, back shocks (raining outside so could not get more pics)

My truck is a 2wd

Those are the non-ORG front springs.

 

[nimbus]

Sorry if I'm confused, but it looks like my BTS has 68320250AC front springs and 68262592AC rear shocks. Which ones are those? From the floor, I measure 37.5/39.5".

 

[Grape_Ape]

Sorry if I'm confused, but it looks like my BTS has 68320250AC front springs and 68262592AC rear shocks. Which ones are those? From the floor, I measure 37.5/39.5".

You should be fine. According to my parts department the part numbers on springs can change depending on the line or something like that. That's why some of us with the wrong springs have different part numbers. We've seen 0235AB, 0236AB, and 0237AB so far.

0249AC was the previous ORP spring. You're measurements indicate you've got an ORP spring in 0250AC.

 

[Ronin]

I just bought a BTS over a week ago and just stubble across this post. When I check, I know I do not have the ORG springs (0235ab), But, I am not sure about the shocks, they are neither green or red tag colored. The front is 682777311ac and back are 68262589ac. Are any of them HD shocks? I am trying to attached a photo but my cel wont let me do it.

 

[Reel Irie]

honestly I am fine with my truck, it appears I do not have the ORP springs or shocks on my 2wd. My only interest is if I was supposed to have something and it was not included....

 

[HSKR R/T]

honestly I am fine with my truck, it appears I do not have the ORP springs or shocks on my 2wd. My only interest is if I was supposed to have something and it was not included....

If it's a 2wd, then you wouldn't have the ORP springs as that a 4x4 suspension .

 

[c0mbatVet]

My truck is a Diamond Black, build date 3-20. Has green tag shocks but 0237AB springs.

 

[Derrickmcgill90]

Hey guys who do y’all contact bc ram cares says they can’t help with parts, and dealer feeding me some bs.

 

[CJR28]

Hey guys who do y’all contact bc ram cares says they can’t help with parts, and dealer feeding me some bs.

Ram cares put me over to RAM customer service and I have been dealing with them. What is your dealer telling you?

 

[c0mbatVet]

I passed on some of this info on the Built to Serve owners group on Facebook and one of the members posted that after contacting Ram that his dealer is going to get the ORP springs installed for him.

 

[AZHUND]

I passed on some of this info on the Built to Serve owners group on Facebook and one of the members posted that after contacting Ram that his dealer is going to get the ORP springs installed for him.

Is there a "case number" or something we can have them lookup in the system? I feel obligated to do this too, but starting from 'the beginning' with a customer service rep sounds painful.

 

[CJR28]

Is there a "case number" or something we can have them lookup in the system? I feel obligated to do this too, but starting from 'the beginning' with a customer service rep sounds painful.

Im sure at this point RAM is aware of the issue. Ive also forwarded them this thread so they can see the poll results for themselves. I would call and just give them your VIN and say that your truck came with the wrong springs. I havent heard anything new today but I should tomorrow, ill keep updating. Im getting anxious having these Bilsteins just sitting around lol

 

[AZHUND]

Im sure at this point RAM is aware of the issue. Ive also forwarded them this thread so they can see the poll results for themselves. I would call and just give them your VIN and say that your truck came with the wrong springs. I havent heard anything new today but I should tomorrow, ill keep updating. Im getting anxious having these Bilsteins just sitting around lol

Really dumb question, but you guys are calling RAM Care (https://ramcare.ramtrucks.com/Owner/) at 866-932-3878?

 

[CJR28]

Really dumb question, but you guys are calling RAM Care (https://ramcare.ramtrucks.com/Owner/) at 866-932-3878?

Originally I did and they put me over to RAM customer service and that is who I have been dealing with since(and my dealership)

 

[c0mbatVet]

Anyone know the ORP vs non ORP part numbers for the rear springs?

 

[FMJ_RN]

Anyone know the ORP vs non ORP part numbers for the rear springs?

This is an excerpt from another thread, from the member rsonedecker, it contained a very thorough description of various related part numbers.

This does not apply to the Rebel. The Rebel has different part numbers, and potentially a different setup up front. The Rebel does not have the "ORP", it has it's own setup.

Here's an addendum with part numbers that I have gathered up. I have confirmed that the ORP rear shock is 1" taller/longer than normal, the rear ORP spring is taller/longer, and the ORP front shocks are the same exact size as normal. What I haven't verified (but highly suspect) is that the ORP front springs are also taller/longer because they are different part numbers like all the others, though they could potentially have different spring rates which would also create lift. I'm know the springs do the lift both front and back, and the shocks support the lift by having appropriate centering for proper travel and response (and that's it). Both front and rear are easily compressed by body weight so I know the shocks don't have enough ability on their own to produce any lift, and I have confirmed that the front shocks are the same height. I already have the ORP shocks and struts and rear springs in my garage, just waiting on my ORP front springs to ship to me.

Summary Findings:
The front are shocks, not struts (though I catch myself calling them struts at times) - they are just coil-over shocks.
The front ORP shocks are the same dimensions as the non-ORP in all ways. They do not contribute to the 1" lift.
The front springs cause the 1" lift.
The rear ORP shocks are ~1" longer than the non-ORP.
The rear ORP shocks do not contribute to the lift.
The rear ORP springs are about ~1.25" taller than the non-ORP.
The rear springs cause the 1" lift.

These are the numbers I have gathered (use at your own risk! Recommend you still use your VIN at your local dealership to at least validate):

Off Road Package (4x4, 5.7L, Crew Cab, 5'7" bed, non-air suspension):
Front Spring - 68320249AB
Front Shock/Strut - 68277314AC (This part number is on the strut from the factory but not in any system, retail crossover looks to be 68404037AD)
Rear Spring - 68262684AB (or 68262686AB)
(I cannot figure out why there are two part numbers that people have used - up to this point I have only been able to verify 68262684AB for myself, though another member used 68262686AB sucessfully)
Rear Shock - 68262592AC

Non-ORP "regular" (4x4, 5.7L, Crew Cab, 5'7" bed, non-air suspension):
Front Spring - 68320236AB
Front Shock/strut - 68277312AC (This part number is on the strut from the factory but not in any system, retail crossover looks to be 68404036AD)
Rear Spring - 68262675AB
Rear Shock - 68262590AC

Will continue my research.

ORP (green) and non-ORP (red) front shocks - same body length, same perch location, same overall length. Both easily compressed with body-weight.
View attachment 15973