North Package Question

[Wolf]

You're right - when you build this truck online, it says it comes with memory mirrors. I added the tow package, which is what my truck has, and it didn't take that away. So I'm guessing they don't have it set up right on the website, because I wouldn't be surprised if the tow mirrors negate the memory function for whatever reason. If that's not the case, then they are advertising you get something when you don't. For me, I couldn't care less one way or the other, but it may be useful for some people and if they say you get something you should get it.

That has been my point with Chrysler. I held firm with them so it would go higher up the chain, so Ram can correct the website and build sheets before they build too many more with that false promise.

I was hopeful when I dropped off my truck at the dealer, that the guts were there and they would just need to change a door panel and add the buttons, because my wife does use my truck often and messes up my seat and mirror placement. That is not the case. It has the wrong wiring harness and no modules...There is no easy correction.

When picking up my truck, the service manager asked, "What do you hope to get from this"?

I said, " I hoped to get the memory option, but I understand without tearing apart my entire truck or a buyback and vehicle swap that is impossible. That seems to extreme to me for a small missing feature. However, I did buy a brake controller from a mopar site and if you guys could install and program that for me, that would be great".

He asked, "Do you have the reciept"?

I showed him the reciept on my phone. After seeing the $128 purchase price. He asked if I could print it off. He was going to ask Kyle if they would reimburse my trailer brake purchase price and install the brake controller for me.

I said, "That would be fair, I get buttons that do something in place of missing buttons that were suppose to do something".

That is where I'm at. I'll let you guys know the outcome. I'm fairly confident Chrysler will accept my modest settlement.

 

[StuartV]

They probably have some legal fine print somewhere that protects them from being legally bound by the online builder.

The real question for them is probably not whether they legally have to give the owners memory mirrors or some other compensation. I suspect the real question for them (I suspect) is the cost of the bad publicity they will get versus the cost to "make it right".

 

[Wolf]

They probably have some legal fine print somewhere that protects them from being legally bound by the online builder.

The real question for them is probably not whether they legally have to give the owners memory mirrors or some other compensation. I suspect the real question for them (I suspect) is the cost of the bad publicity they will get versus the cost to "make it right".

Everyone in the chain of command I spoke with says we are suppose to have it by all counts. Even with legal fine print on the website, which nobody I spoke with claimed, it is also on our build sheets.

 

[StuartV]

Everyone in the chain of command I spoke with says we are suppose to have it by all counts. Even with legal fine print on the website, which nobody I spoke with claimed, it is also on our build sheets.

On the build sheet is a different matter. Good point.

In that case, a replacement truck that has the purchased features does not seem out of the realm of possibility.

Put the truck in the shop 3 times because the Memory Seats feature doesn't "work" and then Lemon Law it.

 

[jdmartin]

Everyone in the chain of command I spoke with says we are suppose to have it by all counts. Even with legal fine print on the website, which nobody I spoke with claimed, it is also on our build sheets.

I'm not surprised they couldn't add it, because I think it's the tow mirrors that changes the whole setup. On a side note, I looked at my build sheet and it does not list "memory mirrors" or anything similar anywhere on there (9 pages) of stuff.

 

[Wolf]

On the build sheet is a different matter. Good point.

In that case, a replacement truck that has the purchased features does not seem out of the realm of possibility.

Put the truck in the shop 3 times because the Memory Seats feature doesn't "work" and then Lemon Law it.

Memory seats are only actually available in Laramie and above trim levels. I personally would be content settling for a brake controller as a compromise. Ram does need to prepare for the guy that will push it as far as you suggest, because Ram is over a barrel on this.

 

[Wolf]

I'm not surprised they couldn't add it, because I think it's the tow mirrors that changes the whole setup. On a side note, I looked at my build sheet and it does not list "memory mirrors" or anything similar anywhere on there (9 pages) of stuff.

I don't have the tow package, but I know having it does take some features away from the mirrors.

On your build sheet it would say, "exterior mirrors w/memory" not "memory mirrors", page 7 of my build sheet, under "optional equipment".

 

[JR2085]

Memory seats are only actually available in Laramie and above trim levels. I personally would be content settling for a brake controller as a compromise. Ram does need to prepare for the guy that will push it as far as you suggest, because Ram is over a barrel on this.

My thoughts exactly. Though the memory mirrors would be great, I'd be happy with a few accessories to make up the difference.

 

[StuartV]

Memory seats are only actually available in Laramie and above trim levels. I personally would be content settling for a brake controller as a compromise. Ram does need to prepare for the guy that will push it as far as you suggest, because Ram is over a barrel on this.

To be clear, I'm not suggesting anybody do that. It seems a bit extreme for not having memory settings. But, it does seem like someone COULD push it that way if they wanted to.

To me, it just seems like I would want more compensation than a free brake controller. Like, say, maybe a free MaxCare 7yr/125K, 0$ deductible warranty. Or something along those lines. Because, in the end, that is still a LOT cheaper for FCA than actually giving you what you paid for.

 

[jdmartin]

I don't have the tow package, but I know having it does take some features away from the mirrors.

On your build sheet it would say, "exterior mirrors w/memory" not "memory mirrors", page 7 of my build sheet, under "optional equipment".

View attachment 30603

Interesting. Mine does not say that. Mine says "Trailer Tow Mirrors" in place of where yours says "Exterior Mirrors with Memory". So it is apparent to me that they've screwed up somewhere on either what they think is supposed to be in the packages or what they are doing on the assembly line. I think you have a good case of what your truck should have, especially since you *don't* have the tow package - because I believe the tow mirror package is what is really the delete factor for those things, as the mirrors are apparently not set up for power folding, memory, etc.

 

[StuartV]

Interesting. Mine does not say that. Mine says "Trailer Tow Mirrors" in place of where yours says "Exterior Mirrors with Memory". So it is apparent to me that they've screwed up somewhere on either what they think is supposed to be in the packages or what they are doing on the assembly line. I think you have a good case of what your truck should have, especially since you *don't* have the tow package - because I believe the tow mirror package is what is really the delete factor for those things, as the mirrors are apparently not set up for power folding, memory, etc.

I could be completely wrong on this, so take this with a grain of salt....

But... the tow mirrors cause you to lose the 360 camera and the power-folding option. However, I would be absolutely SHOCKED if the tow mirrors cause you to lose the power adjust feature. And if you have the power adjust feature, I would be equally shocked if you couldn't have the memory function on there.

In other words, I don't know why the tow mirrors would cause you to lose the memory function.

Maybe somebody should try to find a Laramie or higher owner with trailer tow mirrors. I bet we would find that they still have the memory function. Mine is a Laramie, but I only got the trailer brake controller and hitch setup, not the whole tow package, so I don't have the tow mirrors.

 

[jdmartin]

I could be completely wrong on this, so take this with a grain of salt....

But... the tow mirrors cause you to lose the 360 camera and the power-folding option. However, I would be absolutely SHOCKED if the tow mirrors cause you to lose the power adjust feature. And if you have the power adjust feature, I would be equally shocked if you couldn't have the memory function on there.

In other words, I don't know why the tow mirrors would cause you to lose the memory function.

Maybe somebody should try to find a Laramie or higher owner with trailer tow mirrors. I bet we would find that they still have the memory function. Mine is a Laramie, but I only got the trailer brake controller and hitch setup, not the whole tow package, so I don't have the tow mirrors.

No, you're right about the power adjust - but I suspect it's similar to the way the mirrors were in the Titan. If you had an SE Titan, you had power adjust and heated mirrors. The LE mirrors, which looked exactly the same, added memory function and a couple other things depending on the year. If you put the mirrors side by side, the only difference you could visibly see was that the plug was different for each mirror. Accordingly, the wiring harness inside the door was different so that you could not use an SE mirror in an LE, or vice versa, without doing significant wiring work, and even at that you wouldn't be able to make some functions work.

I suspect the Ram mirrors are pretty much the same story. The features that are built into the tow mirrors don't include the ability to hook to a memory module, so if you get a truck outfitted with tow mirrors they stick a different wiring harness altogether in the door. That's my hypothesis, but I have never looked inside a Ram mirror or door and compared the mirrors to see if that's the case.

 

[StuartV]

No, you're right about the power adjust - but I suspect it's similar to the way the mirrors were in the Titan. If you had an SE Titan, you had power adjust and heated mirrors. The LE mirrors, which looked exactly the same, added memory function and a couple other things depending on the year. If you put the mirrors side by side, the only difference you could visibly see was that the plug was different for each mirror. Accordingly, the wiring harness inside the door was different so that you could not use an SE mirror in an LE, or vice versa, without doing significant wiring work, and even at that you wouldn't be able to make some functions work.

I suspect the Ram mirrors are pretty much the same story. The features that are built into the tow mirrors don't include the ability to hook to a memory module, so if you get a truck outfitted with tow mirrors they stick a different wiring harness altogether in the door. That's my hypothesis, but I have never looked inside a Ram mirror or door and compared the mirrors to see if that's the case.

I get it. You could totally be right.

But, the only way to really know is, I think, ask someone with a Laramie, Longhorn, or Limited, that has tow mirrors, if they have the memory function and if it works with their mirrors as well as their seat.

My bet is that Dodge does have trailer tow mirrors with support for the memory function.

 

[JR2085]

I sent a message to RamCares asking for a specialist to be assigned, but so far I have yet to hear back. Looks like they might be calling and audible back to arguing with the dealership about it.

 

[Wolf]

Ok, peeps. The District Manager (Kyle) could not reimburse me for my trailer brake controller ($130 in parts, thanks to this forum) and have the dealership install as a settlement. He did however offer $450 and the dealership will only charge me $170 to install the brake controller.

Simple math, I get my brake controller reimbursement, brake controller installed and $150. Or, $150 more than I requested as a settlement.

I'm sure some may meet more resistance, some will get more, but I am pleased with the outcome.

 

[jdmartin]

That's excellent! I had memory mirrors on another vehicle once and they were rarely used. I think you'll get more use out of what you got

 

[buckeyecool71]

@Wolf that is great to hear.

@RamCares giving that this has been confirmed by a RAM District Manager, how shold those of us that are missing this feature move forward?

 

[JR2085]

@Wolf that is great to hear.

@RamCares giving that this has been confirmed by a RAM District Manager, how shold those of us that are missing this feature move forward?

Here was my response, this one isn't going away that easy.....

Hi JR2085,

Power memory mirrors are not available on the North Edition. The feature is available on Rebel and standard on Laramie, Longhorn and Limited. We regret any information to the contrary and we have amended our materials to accurately reflect this equipment description. I apologize for any inconvenience this may have caused you.

Lydia
Ram Social Care Specialist

 

[buckeyecool71]

Oh boy!!! It's on like Donkey Kong

 

[Wolf]

Here was my response, this one isn't going away that easy.....

Hi JR2085,

Power memory mirrors are not available on the North Edition. The feature is available on Rebel and standard on Laramie, Longhorn and Limited. We regret any information to the contrary and we have amended our materials to accurately reflect this equipment description. I apologize for any inconvenience this may have caused you.

Lydia
Ram Social Care Specialist

Your response: Dear Lydia, I am unsure what "materials" you amended. Please view Ramtrucks.com, start to build a truck and click on "packages", then "North edition", then "details" tab on "North edition" you will see "mirrors w/memory" click the info tab for description of this feature. It is still there.

It also lists "mirrors w/memory on my build sheet.

Even if you changed all that today, I still purchased with "mirrors w/memory" as an included feature of my "package", prior to your change.