NO TAILGATE AJAR WARNING ?? 2020 ram rebel

[DesertRebel]

Ok! Wife and kid left and I cracked a cold one and went for it.
I verified on my build sheet that I had : "Tailgate Ajar Warning Lamp"
I did NOT have it on my window sticker.
Confirmed it to be CBC Config IO F pin 26 Connector F Pin 26: Trunk/Liftgate Ajar Signal Input Present: No
Changing to YES has me working!
Overhead bed lights now coming on when I open the gate as well!!

So this is accomplished with the $50 app?

 

[Sascwatch]

So this is accomplished with the $50 app?

I think you also have to have the correct Bluetooth obd dongle and a security bypass harness, so your looking at a couple hundred bucks to fix something that ram should just reenable for all of us free of charge. It is an option listed and paid for but ram decided we can’t use it.

 

[DesertRebel]

I think you also have to have the correct Bluetooth obd dongle and a security bypass harness, so your looking at a couple hundred bucks to fix something that ram should just reenable for all of us free of charge. It is an option listed and paid for but ram decided we can’t use it.

I agree that Ram should fix... but apparently they aren't- and if there are other benefits to the app (and ancillary hardware), I might consider that route.

I guess I need to research - to figure out how to do it... but you're right that we shouldn't have to do it this way.

 

[Sascwatch]

Had my truck in today for squeaky brake pad anti rattle clips and mentioned the tailgate light again and the fact that owners are able to turn the option they paid for on with AlphaOBD and they were still clueless. Answer they got from engineering was that it’ll never work unless you have parallel park assist or multi-function tailgate even tho the truck has everything it needs for it to function and is wired up for it.

A rep from CAMVAP called me today so we can proceed to stage two of their process to force FCA to come up with a solution to this problem that they created. This is Canada’s “lemon law” so of thing.

I forgot to add that this is a standard option on all trucks BigHorn and up.

 

[Sascwatch]

Finally heard back from my case manager who is completely useless in this matter, but they have contacted engineering and the only answer they can provide is "you must have either XH5 Parallel Park Assist or MWK Multi function tailgate for this option to work"

So they are telling me that in order to get a STANDARD option to work you must buy another option that has absolutely nothing to do with the tailgate ajar warning... thats like saying "oh you have the electronic rear differential, but you must purchase the sunroof to use it"...

CAMVAP is unable to help with any software related issues (which I believe this is with owners enabling this option with AlphaOBD). So up next is my claim with transport Canada for a safety defect since this option was disabled on trucks equipped with LAN (tailgate ajar warning) without owners knowledge and could cause a serious accident.

I have contacted a class action lawsuit lawyer in Canada to see if they are willing to pick up this case.

I think this falls under this section of the law in canada.

"
2.4 Non-disclosure of material information
Any information that would likely have a tendency to affect a purchasing decision should be included.

Examples:

Carving leather of various weights available at specified prices, where it is not disclosed that the sale price only applies to the purchase of a full side of leather.
Photocopier: $2995, where an integral part of the copier is not included in the price.
Vehicles for sale with "free insurance," where the insurance is only included if the full asking price is paid.
Sewing machines represented as capable of certain functions, where an additional item is required before the machine can perform as advertised.
"No charge for children under 12 in same room as parents," where the special rate is charged only when specifically requested.
Carpet cleaning service will "clean all fibres deep down to the backing," where the offer does not include removing the dirt and shampoo.
"Casino of discounts, purchaser entitled to participate in game of chance for 10-40% discounts," where a minimum purchase is required to become eligible to participate.
2.5 Hidden or additional charges
This subject is similar to non-disclosure, but relates specifically to undisclosed costs to the purchaser. If any representation is made concerning the price of a product, any such additional required payment should be disclosed at the same time."

 

[Sixxshooter]

Wow . Thank you so much for this update . It’s completely mind boggling considering a lot of guys on this page claim to have the open tailgate light feature and they don’t have either the parallel parking system or auto tailgate . What’s up with that ? I’ve yet to bring my Rebel I’m for service (4,455 miles only ) so I’m not much help but I’ll post any news I hear. Good luck with this fight Sir .

 

[Dumpster_on_Wheels]

Correct, I know a bighorn owner with it that does not have parallel parking system or mutli function tailgate.

 

[rdlybeck]

Wow . Thank you so much for this update . It’s completely mind boggling considering a lot of guys on this page claim to have the open tailgate light feature and they don’t have either the parallel parking system or auto tailgate . What’s up with that ? I’ve yet to bring my Rebel I’m for service (4,455 miles only ) so I’m not much help but I’ll post any news I hear. Good luck with this fight Sir .

Using Alfaobd, I was able to enable this feature myself this week thanks to this forum. It did not work before and I do not have a parallel parking or auto tailgate. It’s actually a pretty basic stripped down truck. So it is possible and very easy with the software. Shouldn’t have been disabled in the first place!

 

[STR]

My 2020 Rebel has the tailgate ajar warning. FWIW, I have the MFT and parking sensors...

Edit: I just took a few pic of the display with the MFT 60/40 opened sideways, the MFT open flat, and the driver’s side door open. If the tailgate is down/opened along w/the any other door, then the warning display will sequence between them:

 

[Sascwatch]

I have put together a pile of paperwork I am going to present to my dealers manager on Monday showing that trucks equipped with the tailgate ajar warning do not need multi function tailgate or parallel park assist for the the light to illuminate. My dealers service department says that there is NO WAY the light will ever illuminate without those other options.

Along with this package is proof showing that other owners have had success getting their warning light to function with the assistance of an FCA tech advisor. Also showing that it can be enabled using AlfaOBD (at risk of voiding your warranty of course.

I also have pictures, vin numbers and build sheets showing this option working on trucks equipped with only the tailgate ajar warning and none of the other stuff they say is required.

The last part of this package is a copy of Canada’s false advertising laws that state you cannot advertise a product of having certain features that require additional options to enable said feature without mention.

Hopefully management is able to figure this out and get this issue fixed for everyone.

 

[Sixxshooter]

Awesome job brother !! Good luck and keep us informed please . It means a lot ! Thank you

 

[Earl1z19]

SO, I thought this issue was only my truck but after reading all 8 pages I am not sure my Auto high beam function works either! Gotta check on that I guess

 

[Amazing93]

SO, I thought this issue was only my truck but after reading all 8 pages I am not sure my Auto high beam function works either! Gotta check on that I guess

Make sure you have the auto high beam function selected in your options menu. Then your selector needs to remain in the high beam position.

 

[Earl1z19]

Make sure you have the auto high beam function selected in your options menu. Then your selector needs to remain in the high beam position.

I will double check that just to be sure, thanks!

 

[User_21361]

I will double check that just to be sure, thanks!

When I took delivery of my Rebel, the auto high beams did not work. It took me several conversations with the dealer to get them to actually fix it. The thread I linked (some # of pages back) also has my info on how I got them to acknowledge it was actually broken. It took several trips, videos, and a printed write up when I took it in the final time. Granted, it was a very new model when I bought it, but it was astounding how difficult it was to prove to a dealer that my truck was broken.

 

[Sixxshooter]

I’m really getting worried with Chrysler / Ram . Sounds very unprofessional and irresponsible of them . My Auto high beams are not working and there turned on in the setting menu . I traded in a 2014 grand Cherokee summit which Also had this function and everything worked perfectly . I don’t understand how your dealer refused to admit it was a problem ? It must be a half *** moron dealership . I’m personally holding off bringing it in just for that problem alone . I do also have a recall on my 2020 Rebel for the windshield wiper issue as well , so that’s 3 issues . Was hoping there would be a fix for the tailgate lite not coming on so I could get all problems remedied at once .

 

[User_21361]

I’m really getting worried with Chrysler / Ram . Sounds very unprofessional and irresponsible of them . My Auto high beams are not working and there turned on in the setting menu . I traded in a 2014 grand Cherokee summit which Also had this function and everything worked perfectly . I don’t understand how your dealer refused to admit it was a problem ? It must be a half *** moron dealership . I’m personally holding off bringing it in just for that problem alone . I do also have a recall on my 2020 Rebel for the windshield wiper issue as well , so that’s 3 issues . Was hoping there would be a fix for the tailgate lite not coming on so I could get all problems remedied at once .

Yeah it was really annoying. The real challenge was that they only test it in the shop. They don't actually drive it. I'm an engineer by trade so after two arguments with the service manager I just fully documented it myself. I printed a copy of it and left one with the service manager and one sitting on the passenger seat. It removed all ambiguity of the problem. It is kind of weird to me that I'm hearing about a lot of rebels that have the exact same issues with wipers, high beams, and tailgate not working correctly. I will say outside of the initial challenges of just getting it set up correctly I have had zero issues with my truck. The tailgate issue will likely just need enough people to be squeaky wheels. That's 100% why I reported it to the NTSB. It's a safety issue and frankly false advertising. It's also humorous that we have plenty of examples of people using alpha ODB to turn it on and it works.

Sent from my Pixel 3 using Tapatalk

 

[Sascwatch]

Okay so my local dealer has my information package but has yet to get back to me. They, along with customer care are going to contact engineering again with the evidence I have proving that multi function tailgate or parallel park assist are not required for this option to work.

I offered to drive a truck to them that has the tailgate ajar warning working but they said the pictures I gave them are good enough.

I then went to another dealer about 20 minutes away and spoke with service and then the owner, after explaining the situation to them the owner says “well since you didn’t buy the truck here we won’t do any work on it, including warranty work unless you pay our shop rate of $120/hr”. So ya, customer service is GREAT at FCA.

 

[User_21361]

I then went to another dealer about 20 minutes away and spoke with service and then the owner, after explaining the situation to them the owner says “well since you didn’t buy the truck here we won’t do any work on it, including warranty work unless you pay our shop rate of $120/hr”. So ya, customer service is GREAT at FCA.

May want to contact FCA corporate about this as I don't know that they have a choice on taking warranty work. At least report it to RamCares. Writing an email which can give a bad dealer a kick in the teeth is always time well spent.

 

[Sascwatch]

May want to contact FCA corporate about this as I don't know that they have a choice on taking warranty work. At least report it to RamCares. Writing an email which can give a bad dealer a kick in the teeth is always time well spent.

I made a call to customer care and they told me they can’t force a dealer to perform work on my vehicle. If this is true then why did I spend money on an extended warranty from FCA that is valid at all dealers?

They said my issue should have been caught in the pdi process and it’s not their issue. BS something on my truck isn’t working, and your a licensed dealer/repair facility.