No GPS Signal on Navigation

[Bin01123]

I just bought a 2021 Ram 1500 Limited with 65K miles. (out of warranty) I just noticed a few days ago that the factory navigation GPS isn't working. I use AppleCarPlay anyway but I would like this to work if it doesn't break the bank. Please let me know if there is anything else I should check in order to fix this

- Check to see if the Telematics Module is still installed (I have to figure out where its located first) Thanks @HSKR R/T for telling me about this
- Check to see if the GPS is connected to the main unit
- Check the status of the antenna for damage
- Maybe there is an issue with the LTE card in the head unit

 

[RamCares]

I just bought a 2021 Ram 1500 Limited with 65K miles. (out of warranty) I just noticed a few days ago that the factory navigation GPS isn't working. I use AppleCarPlay anyway but I would like this to work if it doesn't break the bank. Please let me know if there is anything else I should check in order to fix this

- Check to see if the Telematics Module is still installed (I have to figure out where its located first) Thanks @HSKR R/T for telling me about this
- Check to see if the GPS is connected to the main unit
- Check the status of the antenna for damage
- Maybe there is an issue with the LTE card in the head unit

Our team would like to see where we can best support you. Can you please send us a private message with more details regarding when this concern first became present so we can look further into this?

Dakota
Ram Cares

 

[Dr. Jim]

I had a similar situation on the unit in my 2018 Durango SRT. Message was "Searching for GPS Signal." Face plate had also delaminated. Dealer replaced entire unit (October, 2023). It took about 6 months for replacement to arrive. Everything was completely covered under my extended warranty.

 

[Tallus]

I just bought a 2021 Ram 1500 Limited with 65K miles. (out of warranty) I just noticed a few days ago that the factory navigation GPS isn't working. I use AppleCarPlay anyway but I would like this to work if it doesn't break the bank. Please let me know if there is anything else I should check in order to fix this

- Check to see if the Telematics Module is still installed (I have to figure out where its located first) Thanks @HSKR R/T for telling me about this
- Check to see if the GPS is connected to the main unit
- Check the status of the antenna for damage
- Maybe there is an issue with the LTE card in the head unit

12.0 GPS Navigation Location Wrong

This is likely a hardware issue on the wireless card. I will confirm. I have had several issues Documented in my other post I have ordered a wireless card and will see if this will correct the issue. I should have it this weekend.

5thgenrams.com

 

[Bin01123]

Our team would like to see where we can best support you. Can you please send us a private message with more details regarding when this concern first became present so we can look further into this?

Dakota
Ram Cares

just sent a PM

 

[Bin01123]

12.0 GPS Navigation Location Wrong

This is likely a hardware issue on the wireless card. I will confirm. I have had several issues Documented in my other post I have ordered a wireless card and will see if this will correct the issue. I should have it this weekend.

5thgenrams.com

Thanks for this. I'd like to try the software update first if I can get the truck to take the update

 

[Bin01123]

Just tried the software update and it wasn’t successful. I received this message once the update got to 19%

 

[Bin01123]

So I had my truck in for another issue and I had them look at this issue while it was there. The said it needed a software update and I'm going to let them do it while its there. They said the software update will take 4 hours. Does that sound right?

@HSKR R/T @Darksteel165

 

[HSKR R/T]

So I had my truck in for another issue and I had them look at this issue while it was there. The said it needed a software update and I'm going to let them do it while its there. They said the software update will take 4 hours. Does that sound right?

@HSKR R/T @Darksteel165

The 4-hours is probably book time. Chances are the actual update won't take that long.

 

[Bin01123]

The 4-hours is probably book time. Chances are the actual update won't take that long.

I dislike dealerships so much

 

[Darksteel165]

So I had my truck in for another issue and I had them look at this issue while it was there. The said it needed a software update and I'm going to let them do it while its there. They said the software update will take 4 hours. Does that sound right?

@HSKR R/T @Darksteel165

More like 30 minutes, 60 tops.

 

[Bin01123]

More like 30 minutes, 60 tops.

@RamCares took care of me in this situation. My whole unit got replaced and is working now. @HSKR R/T @Darksteel165

I'll never use the dealership I went to again but my truck got taken car of which is all that matters in the end. Thanks @RamCares

 

[076398805]

Our team would like to see where we can best support you. Can you please send us a private message with more details regarding when this concern first became present so we can look further into this?

Dakota
Ram Cares

Where

I just bought a 2021 Ram 1500 Limited with 65K miles. (out of warranty) I just noticed a few days ago that the factory navigation GPS isn't working. I use AppleCarPlay anyway but I would like this to work if it doesn't break the bank. Please let me know if there is anything else I should check in order to fix this

- Check to see if the Telematics Module is still installed (I have to figure out where its located first) Thanks @HSKR R/T for telling me about this
- Check to see if the GPS is connected to the main unit
- Check the status of the antenna for damage
- Maybe there is an issue with the LTE card in the head unit

wheres the module located did you find it ?