getting refunds processed from this dealer has proven to be a real challenge. I feel I will end up having to hire a lawyer to get my refunds back. I work for a dealer and even mine doesn't operate this poorly. Then again I work for a corporate dealer, this dealer I believe is a small set of private dealers. Can't find any info online of who really owns them. The refund process for the multiple add on items starts with the finance manager sending me an email with a link to a small video regarding the cancellation of each individual product. After that, It gives me a few forms to fill out and notarize and then I had to email them back to the dealer. The first two products I canceled, the dealer sent me confirmation that they received it and said it would process within 6-8 weeks. I assume they send the check to the finance company for the loan. The traceable theft protection, I had to email the GM as the finance manager refused to offer the refund. GM agreed to the refund. They finally sent me the paperwork to cancel which I then sent back to them, but it seems they are trying to either stall the process or are just refusing to do the refund for that one. I received no confirmation from the dealer that they received the signed paperwork. I have sent over 10 emails over the course of a month looking for confirmation from the lady who processes the refunds, no response. She only emailed me one time trying to say she already received the paperwork but was referencing the first two that I sent. Said to email her in a month for a status update. I have called her office at the dealer multiple times, she never answers the phone. I have left several voice mails for a call back, received no call back. For the past week, sent her an email everyday for a status update, included the GM and finance director in the emails, no reply back to any email. Why would you tell me to ask you for a status update after a month if you refuse to answer your phone or respond to any emails? That right there makes me suspicious that they’re even processing any of the refunds. Not sure if contacting FCA about this will yield any results. Now I am trying to get back a pro rated refund for the GAP insurance as the loan was refinanced, sent the finance manager an email yesterday morning asking for him to send me the paperwork for cancelation, he agreed and then sent nothing. I am a patient person and reasonable but can't stand the s**t customer service received. Seems to be a common issue in my area. Almost like once they F**k you and you leave, they don't give a s**t anymore.