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All true, but it doesn't excuse the deceptive practices of an entire dealership and a customer service team that does nothing to rectify the situation with the customer. My latest update from RAM was the dealer is no longer going to force the appearance package on their vehicle prior to sale. That tells me there was an issue with being honest in the transaction.
Understood. Remember the power of the FCA Customer Survey you receive after a new vehicle purchase. They are the best after the sale leverage tool to get issues resolved with the dealer. FCA reads each of the surveys and leans heavily on the dealer to make it right, if the customer is reasonable. With that said, the power of the deal lies with each of us buyers. When enough folks don’t purchase and walk out over the silly crap they try to add into the deal, they’ll quit doing it. Granted, then they will try to charge us for a luster sheen on the new tires or some other BS.
LOL, It's unfortunate that the car buying experience is so vulnerable to these situations... Never did receive a customer survey after my purchase. Must have fallen between the cracks. I know those things happen....Understood. Remember the power of the FCA Customer Survey you receive after a new vehicle purchase. They are the best after the sale leverage tool to get issues resolved with the dealer. FCA reads each of the surveys and leans heavily on the dealer to make it right, if the customer is reasonable. With that said, the power of the deal lies with each of us buyers. When enough folks don’t purchase and walk out over the silly crap they try to add into the deal, they’ll quit doing it. Granted, then they will try to charge us for a luster sheen on the new tires or some other BS.
I agree with what Northstar said. Don't blame RAM for what one dealer did. Like I said before, 90% of dealers out there with every manufacture does the same shady crap. That's the nature of the business. I blame the finance manager at my dealer for the shady crap he pulled on me. I also let my guard down on the deal. Not gonna go cry to ram (FCA) about it. Its not there problem.
Wish the survey would last longer, just so I could get my plates first before I bash the dealer on the survey.Understood. Remember the power of the FCA Customer Survey you receive after a new vehicle purchase. They are the best after the sale leverage tool to get issues resolved with the dealer. FCA reads each of the surveys and leans heavily on the dealer to make it right, if the customer is reasonable. With that said, the power of the deal lies with each of us buyers. When enough folks don’t purchase and walk out over the silly crap they try to add into the deal, they’ll quit doing it. Granted, then they will try to charge us for a luster sheen on the new tires or some other BS.
That's where we're different, which is OK. Saying it's the nature of the business is what allows this stuff to propagate so much. The dealer goes into a franchise contract to sell a manufacturers product, if the dealer uses deceptive sales practices it puts the manufacturers reputation at risk. So the manufacturer should appreciate the customer providing them with this information. The manufacturer can then apply pressure on the dealer to shape up. At the end of the day one dealer of a great product like a RAM Truck needs the manufacturer more than the manufacturer needs one dealership. I still believe that a dealer is an extension of the manufacturer through there franchise contracts and can be blamed for a dealerships continued deceptive activities if they do not strive to rectify them after receiving multiple complaints. So to me, NOT going to the manufacturer and just chalking it up to "nature of the business" is not acceptable. It promotes the problem and doesn't fix it for future purchasers.
Might want to consider if you are taking your vehicle to the dealership you bash on a survey for future service visits! :-\
It has worked for me in the past as I explain to the Service Manager that I gave Sales a crappy review because they failed to meet the marks set by FCA. I then explain that if they do the work, clean up after themselves and meet the metrics set out by FCA in the service survey, then I'll give the highest marks possible. However, I also explain that if they fail me then they'll receive feedback similar to that given to sales. I've only had one issue where I had to give bad marks and even the Service Manager admitted they failed/needed to be held accountable in front of FCA.
I will never take my vehicle to that dealer for anything.
I do agree somewhat but in reality, we let our guard down when buying the car. I hate to say it but its true. In my case, I got to comfortable with the finance manager as he claimed he used to work with my current GM at my dealer. And since I work in the dealer, I know several of the procedures and what not. But in the end, I got too comfortable with him and he used that to his advantage. I should of known better and read over each document that he was making me sign. As Northstar said, FCA didn't force us to buy the car. They didn't force us to sign any of the documents. That was on us. Im sure reps at FCA are laughing when someone calls in complaining after a dealer sells them a bunch of unneccessary products that were slipped into the contract. In sure the first thing the rep is gonna say is " you signed the documents, you didn't read what you were signing"? Complaining to them about our mistake is stupid. If I had to complain to the manufacture about the dealer, it would be the fact that they refuse to cancel a product after the fact, even when it had a clear cancellation policy.
Same here. That dealer I fell victim to lost the opportunity to service my vehicle and reap the profits of the after sale services. I'm fortunate to have other CDJR dealers near me. I'm sure the other non CDJR dealers near me would welcome the business.
I hear you and I don't deny my stupidity and the part it played but the complete dismissal of the situation by the dealership and RAM customer service has me seeing red. Dealerships and these types of sales practices seem to be considered OK and that just wrong. You go into the dealership expecting to plop down 50K + of your hard earned money. You shouldn't have to worry about someone intentionally playing these games to get an extra 1,400 out of you. I'll continue to rail against this type of sales practice in hopes it brings some change and saves someone from going through an experience like I went through. This is turning into a painful and expensive lesson learned for me, so I am going to share the pain in hopes of change.
is was a dealer installed option that is basically an id code placed on the vehicle that makes it traceable by the police so thieves can not resell it. It also gives benefits if the vehicle is stolen. In other words, it was basically another $300 worth of product that my insurance and gap already covers.
Yeah, I love that line "Its already been applied", or "Its already been installed". Yeah, right.
I will give them till the end of the year to see what happens. it’s only been a month since I sent them the cancellations for the first three products. I will at least allow 8 weeks to go by before I continue to hound them about it. Although I still don’t understand why it would take 6-8 weeks for a refund to process. You mean it tells me it’s gonna take two months for you them to write a check and mail it to the finance company.
