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No I did not purchase an extended warranty. This was the contract for the traceable theft protection. Was a full 3 pages front and back.
I had no idea any of this was added until I left the dealer and reviewed the contract. Finance guy never went over any of it, nor did the salesman. my only real concern was getting the truck for the $7k under MSRP. My fault for getting too comfortable with them as I also work in the auto industry and the finance guy worked with my current GM. He initially got me for an added $3k worth of crap which I got most removed. These options I am trying to get refunded for but dealer giving the kickback saying they can't be canceled.
Wait....You work in the auto industry and you're not used to dealer "add-ons"???????????? So, what does your GM have to say about this? (since he "worked with" the finance manager?
Mine said the same thing…can’t be cancelled…I asked them to show me in the contract where this was indicated and they could not. Then I threatened to give them a very bad review on the FCA survey I will receive as a result of purchasing a new Ram. I also put a bad review on Yelp and Google stating it would change it once this was settled properly. It took the GM a day to capitulate.
I am a technician. At my dealer, I have no clue what BS the sales people and finance people play with customers and the vehicles. The only interaction I have with sales people are when they are sh**ting bricks when they just made a sale and the car is malfunctioning. I haven't spoken to my GM about this guy. Didn't really cross my mind to even strike up a conversation about it. I know sales people and finance people are shady. I doubt my GM will tell me anything bad about the guy. Most directors and GM's really don't talk bad about people to other employees.
Fat fingers, tiny keys…fixed
I have the contract in front of me and it clearly gives a cancelation policy. Nothing says it can't be canceled. I was in the finance managers office early today canceling something else when I said I wanted to cancel this. That is when he gave me the BS about it being an add on and it can't be canceled. I have received the FCA survey but have yet to fill it out. My next move will probably be a BBB complaint. I usually have good results when I file a BBB complaint.
This is at the dealership you work at?
I tried to get out of these dealer installed options too. I also had a 200 dollar charge for nitrogen in my tires that I really didn't want to pay. They gave me these little vouchers for 750 bucks off to offset them.
The company that the system goes through has already said that any cancelation needs to be done with the selling dealer. I had several other products that used the same company, that is why I called. Wanted to cancel direct with them but couldn't. The only thing I have registered was lo jack, which was through the GPS service which was also a dealer add on. Mine is a 2021 Ram big horn 1500.
No. My dealer removed employee discounts for brand new cars on the lot (due to the shortage). Since I work for a large chain, that applied to every dealer in the chain. Only way we could get a deal was to order the car. Ram deals in our network were $5-6K more then other dealers.
He said it was a separate "dealer-add-on". Says "SKYLINK" GPS Stolen Vehicle Recovery System". Its right there on the "add-on" sticker. the "factory" equivalent to this would have been the MOPAR EVTS.
Could the dealer call instead, and cancel it? Don't know why the dealer would be hesitant to call and cancel something, and get a refund on something like this.
Its not that they CAN'T, its just appears that they don't want to.......It was a profit margin built into the original sale, so they appear to be stalling, and making "we can't" their statement.
