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Gauge Cluster lighting

sticker500

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Then I'd push hard for another part or hell make them buy it back.

It isn't over yet, and if it comes to that then I'll go that route. As I have said I am totally fine with defects, or mistakes. but please just communicate, take responsibility and make it right.
 

Buscg1

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Hmmm yeah I definitely see it on your pictures. I'll check mine on the way into work but haven't noticed mine being like that offhand.
 

sticker500

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Hmmm yeah I definitely see it on your pictures. I'll check mine on the way into work but haven't noticed mine being like that offhand.

Were you able to check?

I thought it was comical I got this in my survey today about my vehicle.

"Ram is committed to ensuring your ownership experience is best in class and wants to follow-up to ensure all of your concerns and/or questions have been addressed to your satisfaction" What a joke!!
 

Jus Cruisin

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After looking at mine for 19 hours, in both daylight and darkness, I can't see any flaws in the back lighting and instrument legibility. I've gotten one that is performing as designed.... At least so far. Instrument cluster is fine and the a/c is working great. The only thing way off is the fuel economy - lie o meter. I've never seen one that's very close.
 

mtehonica

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Took a picture of a Limited with eTorque this afternoon that I test drove. EA9C0083-4E56-4227-8326-926DC1230BE9.jpeg
 

sticker500

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Thank you, pretty much confirms that we do indeed have an issue. I hope RAM is watching and will start looking into the issue.
 

XDBrad

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I picked up my Laramie on Tuesday evening, on Wednesday morning my cluster had nothing but vertical lines. Dropped it off at the dealer on Friday and they say it’s a bad display. Unfortunately not many 2019 parts on the shelf so I’m stuck waiting 5 days or so for the dealer to receive a new one. Hoping it’s just a display... Love the truck but a bit disappointed this happened in less than 12 hours of having it.
 

I Love Grits

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Dropped my truck off on Friday at the dealer to take a look at some things, one of which is the instrument cluster lighting hot spots. Service adviser agreed that the light was not uniform across - we'll see what they come back with.
 

sticker500

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My last communication was local dealer service manager emailed the tech advisor and is waiting for more follow up. All folks that have this issue need to report it.
 

I Love Grits

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"Cluster lighting is normal & due to the placement of the bulbs."

What I heard back from the dealer on mine.
 

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