Gauge Cluster lighting

[Aries Ram]

Yeaaah that's not "normal". Would it help if I took a photo of my cluster so you could show it since you'll have to deal with same dealer?

Hey Grits how do the magnaflow sound?

 

[sticker500]

Disappointing. Glad I bought a Laramie!

It isn't all Limited or I would just chalk it up to a crappy design

 

[firecadet613]

It isn't all Limited or I would just chalk it up to a crappy design

Then I'd push hard for another part or hell make them buy it back.

 

[sticker500]

Then I'd push hard for another part or hell make them buy it back.

It isn't over yet, and if it comes to that then I'll go that route. As I have said I am totally fine with defects, or mistakes. but please just communicate, take responsibility and make it right.

 

[Buscg1]

Hmmm yeah I definitely see it on your pictures. I'll check mine on the way into work but haven't noticed mine being like that offhand.

 

[I Love Grits]

Hey Grits how do the magnaflow sound?

I like it a lot. Check this post out: Magnaflow 18" Muffler Install

 

[I Love Grits]

It isn't all Limited or I would just chalk it up to a crappy design

I've got it on my Longhorn, so its not just with some Limiteds.

 

[sticker500]

Hmmm yeah I definitely see it on your pictures. I'll check mine on the way into work but haven't noticed mine being like that offhand.

Were you able to check?

I thought it was comical I got this in my survey today about my vehicle.

"Ram is committed to ensuring your ownership experience is best in class and wants to follow-up to ensure all of your concerns and/or questions have been addressed to your satisfaction" What a joke!!

 

[Jus Cruisin]

After looking at mine for 19 hours, in both daylight and darkness, I can't see any flaws in the back lighting and instrument legibility. I've gotten one that is performing as designed.... At least so far. Instrument cluster is fine and the a/c is working great. The only thing way off is the fuel economy - lie o meter. I've never seen one that's very close.

 

[mtehonica]

Took a picture of a Limited with eTorque this afternoon that I test drove.

 

[sticker500]

Thank you, pretty much confirms that we do indeed have an issue. I hope RAM is watching and will start looking into the issue.

 

[Gooner]

I have the same issue on my BigHorn.

 

[sticker500]

I have the same issue on my BigHorn.

Sorry to hear this, perhaps you can snap a picture so we can see an example of it

 

[XDBrad]

I picked up my Laramie on Tuesday evening, on Wednesday morning my cluster had nothing but vertical lines. Dropped it off at the dealer on Friday and they say it’s a bad display. Unfortunately not many 2019 parts on the shelf so I’m stuck waiting 5 days or so for the dealer to receive a new one. Hoping it’s just a display... Love the truck but a bit disappointed this happened in less than 12 hours of having it.

 

[I Love Grits]

Dropped my truck off on Friday at the dealer to take a look at some things, one of which is the instrument cluster lighting hot spots. Service adviser agreed that the light was not uniform across - we'll see what they come back with.

 

[sticker500]

My last communication was local dealer service manager emailed the tech advisor and is waiting for more follow up. All folks that have this issue need to report it.

 

[I Love Grits]

"Cluster lighting is normal & due to the placement of the bulbs."

What I heard back from the dealer on mine.

 

[VaderRebel]

"Cluster lighting is normal & due to the placement of the bulbs."

Translation: Don't know, don't care, we don't want to help you.

 

[sticker500]

"Cluster lighting is normal & due to the placement of the bulbs."

What I heard back from the dealer on mine.

Speechless

 

[I Love Grits]

Translation: Don't know, don't care, we don't want to help you.

Yup. I've got bigger fish to fry right now though (AC performance) and am going to push harder on that one for the moment.