Just as an update, my dealer still has my truck as of Wednesday (03/11). They acknowledge the issue, and still agree it isn't normal (like the previous 2 times). I also enlisted RamCares, who was very responsive and set up a case number for me. A case officer from FCA called me within hours of that, so I am so far quite impressed with the level of effort being put into this. Hopefully between my dealer, who is consulting with STAR, and the public outreach folks at FCA - they get this resolved, and are able to fix my truck along with everyone else's with this same issue.