well... I just got my truck back about a week ago after the dealer had it for more than 2 months this last time (more than 6 months total in service)
They have replaced the BCM, PCM, alternator/etorque motor, etorque battery, both hood switch sensors (twice each), they replaced 2 different wire harness assemblies including one that "went from headlights into the dashboard"
I had the truck less than 24 hours before the start/stop service light was back on, but I thought, I'll drive it a few days and give it a chance...
on day 4, the truck died while sitting at a stoplight and took 2 minutes to restart, so I have now sent it back to the dealer
- I called Ram Cares and asked again for a direct replacement truck as I'm approved for the lemon process, but they said no trucks are available and they will only buyback with no consideration/allowances for the dealership markups.
- RamCare will restore the CDI discount that I used to purchase the truck but stated that it's only applicable at participating dealers
(which of course, all dealers have suspended discount programs)
- I then asked Ram Cares if they will assist, using their resources in locating a truck with the specs I need so I do not have to wait for a special order...Ram Cares told me I will have to work with "sales" to find and purchase a new truck. I then confirmed "sales" is nothing more than the sales manager at my local dealership who will
attempt to work with the regional reps, and will
attempt to locate a truck that I will then have to buy at whatever price that specific dealership is asking.
- I spoke with the sales manager at my local dealership who said there is nothing special they can do, they do not have access to a vehicle spec database, dealer-to-dealer trades are nearly impossible even if I was to locate a specific truck at another dealership as the market has become so competitive that trades are not being honored due to scarcity of vehicles to sell.
- The local dealership sales manager can order a truck for me with no markups, selling at MSRP only...they will not accept CDI or any other discount programs and the current wait time is 5-6 months, but they have been warned it could extend longer at any time if there are supply chain issues with chip shortages or delivery/shipping of materials.
I've driven the truck 7 months of the 14 months I've owned it and made payments on it
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