I’m sorry but Ram Care is useless on this issue. They open a case for your complaint but nothing happens despite the case being open when you go to the dealer and they tell you it’s within specs, or it was low on refrigerant and we topped it off, or there was a small leak and we fixed it. And afterwards, there’s no improvement in the performance of your AC. Sorry. Nothing Ram Care can do for you.
And it seems they can’t even persuade FCA to inform owners about the correct amount of refrigerant for our trucks. It’ll be interesting to see how the 2020’s AC performs. Due to all the complaints, I suspect FCA has remedied the problem for the 2020s. I further suspect that FCA will never admit that there’s an AC under performance issue with many of our 2019 trucks.