That's good. I had the same issue with them always saying it was within spec until I just handed them the TSB. Mine was done a little while ago. It's been very hot here lately and I would have been sweating my tail off with the AC running prior to the repair. So definitely an improvement for my truck! Glad you made it home safely and thanks for doing what you do!!!I just got my truck back after having the hvac housing tsb done. I have to say it seems colder but that was just what I noticed on the short drive home. That is a good sign because it would normally take a long time to start to cool down. I’ll have to test it more once it gets hotter out over the next few days. It is only in the 80s today. Funny thing is I had brought my truck in several time telling them that the ac just didn’t really get cold and they always said that it fell within spec. This was before the tsb came out. I have been deployed overseas the last year so this was the first chance I had to get it taken in to get the tsb done. So I took it in after they got the parts in and they found that the shrader values were leaking a d they replaced those also. They say on the invoice they replaced the valves and took on a long test drive and concern was still present which is funny because they had always said it fell within spec. Then the replaced the housing, wire harness, and hvac module per tsb and test drove ok. I’ll let everyone know if I notice any issues from removing the dash and if the ac has improved.
Ok so I’m able to get back to you guys after about a week and today is a hotter day with temps in the mid 90s and with a heat index around 105-110. It is 100% better and blows cold even with it being hit and humid. I haven’t found any issues with noises or anything. I know others have said that they have issues with trying to cool the truck down with remote start and not really working and I would say that when I had tried this in the past it didn’t really cool it off and I have only tried it a couple times over the last week and yes it doesn’t seem to blow very hard until to take it out of remote start and into run but what is blowing out is cooler plus with having the ac actually blowing cold air now it doesn’t take long now for the cab to cool off. Today I had to wait for my daughter to come out of school and it was pretty hot out and I can finally say that I was nice and cool inside my truck for once. I would suggest if you have had issues with cooling or even if you think that it is ok but just not cold, I would have this tsb done. It is well worth it.I just got my truck back after having the hvac housing tsb done. I have to say it seems colder but that was just what I noticed on the short drive home. That is a good sign because it would normally take a long time to start to cool down. I’ll have to test it more once it gets hotter out over the next few days. It is only in the 80s today. Funny thing is I had brought my truck in several time telling them that the ac just didn’t really get cold and they always said that it fell within spec. This was before the tsb came out. I have been deployed overseas the last year so this was the first chance I had to get it taken in to get the tsb done. So I took it in after they got the parts in and they found that the shrader values were leaking a d they replaced those also. They say on the invoice they replaced the valves and took on a long test drive and concern was still present which is funny because they had always said it fell within spec. Then the replaced the housing, wire harness, and hvac module per tsb and test drove ok. I’ll let everyone know if I notice any issues from removing the dash and if the ac has improved.
I had my 2019 2500 A/C TSB done, no much different from before and living in Phoenix much should be done to fix prior years. Wish I knew why its like this?All,
I wanted to know how you're A/C is working. I feel mine does not get completely cold all the time. My old 14 blew very cold air.
The TSB states if the customer describes the problem...Perform the TSB...Not sure why they are not going ahead and doing it.So the dealer didn't want to do TSB 24-000-19 so they did TSB 24-000-20 which is a reflash of the hvac module. It's only in the 40's here so testing the a/c wasn't an option so they opted for the reflash. I'm hoping when summer rolls around they'll do 2400019 and cover it under warranty since it's an ongoing issue (my 3 years is up in 2 weeks).
It seems like a no-brainer. Customer complains and they get paid.The TSB states if the customer describes the problem...Perform the TSB...Not sure why they are not going ahead and doing it.
I've worked in multiple dealerships and looks like you got a SA going rogue...Need to take it up with the SM and if that does not work, Ram Cares...As said they get paid as it's a customer satisfaction requirement with no requirement to prove something is wrong with this particular TSB.It seems like a no-brainer. Customer complains and they get paid.
I know in the beginning some dealerships did not want to risk breaking more stuff since the dash has to get torn apart, which would be their dime to fix it.
The dealership is an "independent" franchise and can approach things at their discretion.
You can get corporate involved (calling them to initiate a case or going through RamCares on this forum) who will "advocate" for you and work with the dealership to provide technical assistance.
My dealership has been great except for the A/C TSB. They insist on doing a cooldown test (that they run in the morning so of course it passes) to determine if they will do the TSB. I even tried getting corporate involved on the last 2 times and they sided with the dealership both times. I even took the TSB in with me and showed them that there is no test required and how they can get FCA to pay them...no dice.
I've worked in multiple dealerships and looks like you got a SA going rogue...Need to take it up with the SM and if that does not work, Ram Cares...As said they get paid as it's a customer satisfaction requirement with no requirement to prove something is wrong with this particular TSB.
I've already complained about the A/C 6 times with this dealership...3 times with TSB in hand...2 times with RAMCares/Corporate Engineering involvement. All 6 times was "no" just wrapped in a different explanation.I have never had a TSB turned down. Ive owned Many Chrysler products since 1994 and the have always obliged when I brought a copy of the TSB and said, this this is my complaint and i want this performed. Never an issue.
My suggestion is to establish a relationship with a current service writer and even bring them som breakfast in for good faith with a nice demeanor and positive vibe. Be courthouse and patience-be helpful as u can and not demand things-so them them the paperwork and tell them what you are expecting and experiencing be welcoming and offer to assist
in bringing or offering help if so needed. Be courteous and helpful. You tend to get mor flys with honey make friends and see if u can get things don in a timely fashion. Be patient, they are busy.
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