RVTRKN
Well-Known Member
- Joined
- May 20, 2020
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- 382
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- Age
- 65
I am curious -
Do you guys get the email from RAM to rate your last visit every time that you take in the truck for service?
I respond to them, not sure if it makes any difference.
I also get an email from the dealer to rate their service.
The Dealer email survey is for their records and marketing. The National Ram email survey is for Ram as well as rating their Dealers networks. I'll assume they have a tier level, as to better compensation for top rated Dealers. Some dealers will call you to help with the ratings for the National surveys, so they use theirs to help them gauge your response for the National survey. I've had many Dealers of different manufactures call me and request I give a excellent rating on the National survey, and if there is an issue, allow them to resolve it before you fill out the National survey.