2019 new style 12.1 display has know issues FAC is hiding

[cdancidhe]

Same problem and also started on Friday July 19th! Was the fix for this? I have read a few saying to call Sirius and others to take to the dealer.

 

[StuartV]

Same problem and also started on Friday July 19th! Was the fix for this? I have read a few saying to call Sirius and others to take to the dealer.

There's a couple of threads on this going in the Uconnect subforum.

Some are saying to get SXM to send a Refresh to your unit.

Others are saying to go into the Uconnect settings and setup a profile, then recreate your presets, use the door buttons to save your profile and hit lock on your key fob to associate that fob with that memory setting.

I sent a Refresh earlier, but haven't checked the truck or done the other stuff yet.

 

[RamCares]

NAV 12 is down again. FCA kept it at the Dealer 8 days last time and wrote a email to Dealers Master Tech once a day. Last day before I pulled the vehicle was a very technical day. FCA Engineer ask the Dealers Master Tech " How ofter does it happen"? I pulled the vehicle which was on a STAR case. BTW, Service Advisor said another truck came in just before I pulled mine with the same issues. I have take another video of the frozen nav and the info page where no sattelite signals are present. Trying to file for Lemon Law but Cas Manager says she calls and leaves voice mails and I showed my Verizon log where there were none. Twice she closes the case this way. I have asked three times for Supervisors to call and they never do. Almost got excited last Friday, as a pair were researching the case and would call me in 30 minutes. Guess what no call. What a total coverup at FAC.

Hi lsteele,
I am sorry to hear that you are having difficulty connecting with your case manager. Please send our team a private message with your case number so that we may look into this further.

@RamCares #doyouevencare

Hi bmarcurella,
We would be happy to get you connected with a case specialist to assist you while working with your dealership. If this is something you would be interested in, our team is always available via private message!
Alex
Ram Social Care Specialist

 

[HeliPilot]

I noticed on on the day before yesterday that my sat radio had lost all 12 of my presets. All of them went back to saying "Hold to set" or something like that.

I gave it a few key cycles, hoping they would come back, but they never did. Yesterday, I finally gave up and reprogrammed just preset #1.

Today, that preset was lost again. I also noticed today that it had lost my customization of the button bar at the bottom of the screen. I had replaced the Backup Cam icon with the 360 Cam icon, but today it had gone back to having the Backup Cam icon in that spot.

I've only had my truck for 3 weeks. I think the build date (month) was 3/19.

You wouldn't happen to be hitting your memory seat button? If you are, the radio recalls the stations that are stored for each seat recall button. Could be that simple, or it could truly be a unit memory issue. Once your radio is set to all the stations and buttons you like, you need to save it to your preferred seat position.

 

[Neurobit]

Happy to say mine has been rock solid for the last several months. Only excepting was the screen going black a couple of times last summer, which got fixed with an OTA software update in early fall.
Other issue I had was CarPlay disconnecting, but that was resolved with software update while at the dealer for an unrelated recall.

 

[Gman]

I initially had an issue where SiriusXM would go to the preview channel whenever I started my truck. That was apparently fixed. I once had the system restart just after starting the truck, but I think that was addressed with an update at the dealership. I've had intermittent issues with CarPlay, but that seem to be an issue with updates in iOS, Pandora, or Google Maps (my primary apps). Everything seems to be working just fine at the moment.

 

[Tundralag]

I had this issue Saturday.. Until then no issues with the presets.. Tried a few things... Nothing... Called Sirius and they flashed my system.. no issues since..

Plenty of people have had this recent issue.. I think if you call SIRIUS or log on and send yourself a new flash.. all will be good

 

[bmarcurella]

In my case, both my SiriusXM and Traffic are grayed out.. So it doesn't even detect it. I know it is hard to see, but it is not selectable.
Soft Reset doesn't work.
Pulled the Terminals off the battery and let it sit a couple of hours. It went through and rebuilt the list and still never came back up.

 

[Gman]

Have you contacted SiriusXM about your trial registration? Tried to send the radio a refresh signal?

 

[StuartV]

You wouldn't happen to be hitting your memory seat button? If you are, the radio recalls the stations that are stored for each seat recall button. Could be that simple, or it could truly be a unit memory issue. Once your radio is set to all the stations and buttons you like, you need to save it to your preferred seat position.

I saved my seat position numerous times after I originally set all 12 presets for SXM.

I THOUGHT when I pressed the 1 button (to recall my seat position), it would restore my presets. It did not.

I tested it again at lunch. Set preset #1 to channel 25. Saved my seat position (with confirmation in the EVIC that it stored my profile in memory). Changed preset #1 to channel 26. Hit button 1 to recall seat position. Presets did not change.

 

[StuartV]

Also, I went online and sent a Refresh last night. Today when I went out to lunch, before I pulled out of the driveway, I created a SXM profile (in the Uconnect settings), saved my profile (i.e. seat position), and hit the lock button on my fob right after saving, so that my fob is now associated with Memory 1.

I drove to a place to eat lunch. I put my seat forward before I got out. After eating, when I got in, the dash said it was recalling Memory 1 and it did restore my seat position to where it was supposed to, all automatically.

Then, as I sat there in the parking lot, I used my iPad to connect to SXM's website and sent another Refresh signal. Drove home. Still no change in my presets. They're still all gone. But, maybe that's because I didn't create a SXM profile (in Uconnect) prior to today.

I will test the thing where presets are supposed to be restored from the Memory profile again the next time I go out, but I have yet to see any evidence that that actually works.

 

[Gman]

You just changed the preset on #1 from 25 to 26. Why would you expect it to recall the previous setting of 25?

Can you imagine how maddening it would be for users if a system actually did that? "Dammit! I changed that to 26. Why are you taking me back to 25!"

 

[StuartV]

You just changed the preset on #1 from 25 to 26. Why would you expect it to recall the previous setting of 25?

Can you imagine how maddening it would be for users if a system actually did that? "Dammit! I changed that to 26. Why are you taking me back to 25!"

If it does not work that way, then what is the preset memory thing supposed to do?

My thought is someone changes my seat position or a radio preset. I want to press "1" on my door and have the seat position and preset go back to how they were when I saved them. If not, what is the point??

 

[ddharris]

I kinda dumb to this. What does unconnect have to do with seat memory location. Should we just press the button the door ( 1 or 2) ?

 

[Edwards]

I kinda dumb to this. What does unconnect have to do with seat memory location. Should we just press the button the door ( 1 or 2) ?

It's a feature. Say you have two different drivers. By connecting everything possible to the seat memory, the drivers switch (one is driver 1 and the other driver 2) not only changes the seat and mirror positions (if equipped) but also the radio presets. Having to deal with another driver's preset in this first world country Is simply not done.

 

[ddharris]

It's a feature. Say you have two different drivers. By connecting everything possible to the seat memory, the drivers switch (one is driver 1 and the other driver 2) not only changes the seat and mirror positions (if equipped) but also the radio presets. Having to deal with another driver's preset in this first world country Is simply not done.

Oh boy. Luckily the wife doesn't drive the truck!

 

[HeliPilot]

If it does not work that way, then what is the preset memory thing supposed to do?

My thought is someone changes my seat position or a radio preset. I want to press "1" on my door and have the seat position and preset go back to how they were when I saved them. If not, what is the point??

You're definitely having an issue. Mine works as advertised. Stores all my selected stations in each seat position.

 

[StuartV]

More confirmation today while I was out at lunch.

I set Preset #1 to SXM Channel 25. Pressed S - 1 and the EVIC said it saved memory profile 1. Then changed preset #1 to channel 26. Hit S - 2 and the EVIC said it saved my settings to memory profile 2.

From there, I could press 1 or 2 and it would say it was restoring memory profile 1 or 2, but it never changed the presets.

Also, I left the preset on 26. Got out to have lunch. Came back. My key fob is associated with memory 1. When I got in, it said restoring memory profile 1 settings (i.e. automatically, based on the fob). Still did not change my presets back to what they were when I saved profile #1.

I guess mine is totally broken (for saving and restoring SXM presets).

On the bright side, my presets do appear to be "sticking" again, now.

 

[jloops]

More confirmation today while I was out at lunch.

I set Preset #1 to SXM Channel 25. Pressed S - 1 and the EVIC said it saved memory profile 1. Then changed preset #1 to channel 26. Hit S - 2 and the EVIC said it saved my settings to memory profile 2.

From there, I could press 1 or 2 and it would say it was restoring memory profile 1 or 2, but it never changed the presets.

Also, I left the preset on 26. Got out to have lunch. Came back. My key fob is associated with memory 1. When I got in, it said restoring memory profile 1 settings (i.e. automatically, based on the fob). Still did not change my presets back to what they were when I saved profile #1.

I guess mine is totally broken (for saving and restoring SXM presets).

On the bright side, my presets do appear to be "sticking" again, now.

I'm having the same issue with my SXM channel memory recall. The really weird thing though when I do it with an FM station it works properly and recalls the station saved to memory. The seats, mirrors, brake pedal are all working properly in both scenarios, it's just the SXM station that is the issue.

 

[StuartV]

I'm having the same issue with my SXM channel memory recall. The really weird thing though when I do it with an FM station it works properly and recalls the station saved to memory. The seats, mirrors, brake pedal are all working properly in both scenarios, it's just the SXM station that is the issue.

I should test it with FM, too. I only have one preset for FM and all I can say right now is that it did get lost also, at some point. Presumably, last Fri/Sat when all my SXM presets were lost also.