lsteele
Member
- Joined
- Jan 29, 2019
- Messages
- 11
- Reaction score
- 2
- Points
- 3
- Age
- 68
My 70 K ram has been at the Dealer for the fifth time with the following issues.
1) Nav locks up and video was presented to STAR and unit on info page has no signal
2) Backup camera doesnt turm off on many ocasions.
3) No sound comes out of FM AUX, or XM until you cycle to AM then back to your band of choice.
4) XM, say on channel 100 will all of a sudden display 65535 and if you try to manually change to another channel it always goes back to "1"
5) Unit when starting vehicle doesnt boot perodically.
6) Looses all channel presets.
All issues happen randomly, now at the fifth service request, a STAR case was started. After almost nonexistant communication between the Engineers and Dealer tech on the 9th day the question of the entire day was "how often does it happen?" I pulled the vehicle tonight and started a Florida Lemon Law claim. Engineering said they were not aware of any of these issues. Guess what, As I was taking back the truck, the service advisor said another 19 came in with the exact same conditions. Try calling FAC. Try getting a factory Rep to the Dealer. Fingers start pointing at each other, FAC Customer Service and the Dealer. 9 days at the Dealer and Engineering asked them to ask me how often it happens for a technical question. GIVE me my $70K back. Terrible coverup......
1) Nav locks up and video was presented to STAR and unit on info page has no signal
2) Backup camera doesnt turm off on many ocasions.
3) No sound comes out of FM AUX, or XM until you cycle to AM then back to your band of choice.
4) XM, say on channel 100 will all of a sudden display 65535 and if you try to manually change to another channel it always goes back to "1"
5) Unit when starting vehicle doesnt boot perodically.
6) Looses all channel presets.
All issues happen randomly, now at the fifth service request, a STAR case was started. After almost nonexistant communication between the Engineers and Dealer tech on the 9th day the question of the entire day was "how often does it happen?" I pulled the vehicle tonight and started a Florida Lemon Law claim. Engineering said they were not aware of any of these issues. Guess what, As I was taking back the truck, the service advisor said another 19 came in with the exact same conditions. Try calling FAC. Try getting a factory Rep to the Dealer. Fingers start pointing at each other, FAC Customer Service and the Dealer. 9 days at the Dealer and Engineering asked them to ask me how often it happens for a technical question. GIVE me my $70K back. Terrible coverup......