I am reminded of a story one of my subcontractors once shared about his ownership experience with Land Rover. I won't go into the details but he had a number of issues with his LR3(go figure, it's British) but he said that the dealership always bent over backwards trying to fix the problems. What kept him as a loyal customer of notoriously unreliable brand was that 1. the vehicle was top of the class luxury and capability(like RAM), and 2. regardless of how many issues there were with the vehicle, he was treated like royalty: the loaner they gave him was a nicer model than what he drove, his rig was detailed after the service, he got free oil changes, etc. If there were problems, they made it right. Years ago I took my old Mercedes to the dealer for a few (expensive) oil changes, but I had a nice lounge to sit in, free latte's and my car was always washed. Exemplary customer service, where you are treated the same if you have a $150,000 car or a $5,000 car like mine.
I will ring the bell that FCA needs to step up their customer service if they want to retain customers or move into the "premium" market. I think about the new Grand Wagoneer coming out... $100k vehicle that will have dealer support that is suited to $25k vehicles. That may all read a bit elitist, but I think it's a fair appraisal of a mediocre dealership network that has definite room for improvement.