Has anyone shattered their back glass just by closing a door?

[Twister]

Washed my truck 2 weeks ago on a Saturday and got in Sunday going to breakfast and heard and later saw where the back glass had shattered from what appeared to be air being forced out. I have never seen or experienced this before. RAM is covering under warranty but no time line when the window will actually be here as it has been 2 weeks now.

 

[LouCap]

Washed my truck 2 weeks ago on a Saturday and got in Sunday going to breakfast and heard and later saw where the back glass had shattered from what appeared to be air being forced out. I have never seen or experienced this before. RAM is covering under warranty but no time line when the window will actually be here as it has been 2 weeks now. View attachment 37972View attachment 37973

That's crazy!

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[Patsy1099]

That’s nuts. Glad fca is covering it.

 

[TexasDrone]

Wow. They have some up in Dallas. When they backed mine off hauler smashing back window they had it next day from dealer up there. Crazy.


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[Neurobit]

Wow. Crazy. There is a baffle in the rear of the cab behind the seats to prevent air being trapped. Wonder if yours is stuck perhaps?

 

[RamCares]

Washed my truck 2 weeks ago on a Saturday and got in Sunday going to breakfast and heard and later saw where the back glass had shattered from what appeared to be air being forced out. I have never seen or experienced this before. RAM is covering under warranty but no time line when the window will actually be here as it has been 2 weeks now. View attachment 37972View attachment 37973

Hi Twister,

I sincerely regret to hear that this happened to you! If it would be of interest, I would be more than happy to escalate a case on your behalf to connect you with a case specialist for an additional layer of assistance while your truck is in service. Your case specialist will also be able to work alongside your dealer to try and get the glass in as soon as possible. Please follow up with me via private message to get the process started.

Mark
RamCares

 

[TexasDrone]

Hi Twister,

I sincerely regret to hear that this happened to you! If it would be of interest, I would be more than happy to escalate a case on your behalf to connect you with a case specialist for an additional layer of assistance while your truck is in service. Your case specialist will also be able to work alongside your dealer to try and get the glass in as soon as possible. Please follow up with me via private message to get the process started.

Mark
RamCares

Way to go Mark!! Help a brother out to find him some glass!!


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[Twister]

Hi Twister,

I sincerely regret to hear that this happened to you! If it would be of interest, I would be more than happy to escalate a case on your behalf to connect you with a case specialist for an additional layer of assistance while your truck is in service. Your case specialist will also be able to work alongside your dealer to try and get the glass in as soon as possible. Please follow up with me via private message to get the process started.

Mark
RamCares

Thanks, checking with my dealer to make sure that would not hurt their rating as a dealer as they look out for me pretty good.

 

[Twister]

Wow. Crazy. There is a baffle in the rear of the cab behind the seats to prevent air being trapped. Wonder if yours is stuck perhaps?

did not know that, where is that baffle exactly?

 

[Tones1975]

The dealership where I bought my truck had the glass on the back door shatter over a weekend. They reviewed video of the lot and the glass just exploded outwards from the truck with nobody on the lot. Was something they never really figured out.

 

[Twister]

Hi Twister,

I sincerely regret to hear that this happened to you! If it would be of interest, I would be more than happy to escalate a case on your behalf to connect you with a case specialist for an additional layer of assistance while your truck is in service. Your case specialist will also be able to work alongside your dealer to try and get the glass in as soon as possible. Please follow up with me via private message to get the process started.

Mark
RamCares

Thanks for the offer Mark, I just talked to my Warranty girl at my dealership and the project my window will deliver 10/25. If it comes up short I may come back to you. thanks

 

[Jus Cruisin]

Glass shattering in vehicles normally is from a flaw in the glass. Just a in nick along the edge is all it would take. Just like the tool that police have to break glass is tiny.

 

[RamCares]

Thanks, checking with my dealer to make sure that would not hurt their rating as a dealer as they look out for me pretty good.

Thank you for the follow-up, Twister. We are just a PM away!

Mark
RamCares

 

[RamCares]

Thanks for the offer Mark, I just talked to my Warranty girl at my dealership and the project my window will deliver 10/25. If it comes up short I may come back to you. thanks

Thanks again for the update, Twister. Glad to hear it should be in soon!

Mark
RamCares

 

[Neurobit]

did not know that, where is that baffle exactly?

It’s a rectangular opening with a flap between the cab and the bed, below the glass. All trucks have one or two, to let pressure escape when you shut the doors.

 

[Twister]

Hi Twister,

I sincerely regret to hear that this happened to you! If it would be of interest, I would be more than happy to escalate a case on your behalf to connect you with a case specialist for an additional layer of assistance while your truck is in service. Your case specialist will also be able to work alongside your dealer to try and get the glass in as soon as possible. Please follow up with me via private message to get the process started.

Mark
RamCares

Hi Mark, PM sent as they have put off my delivery date to 10/31, next week will be 4 weeks, thanks for anything you can do

 

[RamCares]

Hi Mark, PM sent as they have put off my delivery date to 10/31, next week will be 4 weeks, thanks for anything you can do

Hi Twister,

Thank you for the heads up! Please know that I have just responded to your PM. When you can, please take a moment to review that and follow up with me. Thanks in advance!

Mark
RamCares

 

[Twister]

I have been waiting two months now for a replacement back glass and got a call today that there was no definite delivery date from my case specialist. I emailed my GM at the dealer today and let him know that this was unacceptable and we should discuss buy back or lemon clause or I was going to become unhinged which means lots of free advertising for them. They own 3 Chrysler dealerships within 45 minutes of my house. I am not above calling the local news and giving them some free press.

 

[TexasDrone]

Call Allen Samuels Dodge in Waco Tx at 254-772-1000 ask for Hossani. They found some out of DALLAS when they broke one on a 3500. Or have them take one out of one on the lot and have them wait for replacement. They were going to do that here until they found a few in Dallas area.


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[Twister]

Call Allen Samuels Dodge in Waco Tx at 254-772-1000 ask for Hossani. They found some out of DALLAS when they broke one on a 3500. Or have them take one out of one on the lot and have them wait for replacement. They were going to do that here until they found a few in Dallas area.


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thanks