I bought a new Ram 2500 Big Horn 4WD Cummins in May of this year from a dealer about 300 miles from home. The dealers in my area did not want to deal at all on a new truck and wanted to give me half of what I sold my Duramax for on a trade. I found the Ram on the internet and flew up to the dealer's city and bought it with a hefty discount. Love this truck! Unfortunately, after about a month, the driver's side rear shock started leaving puddles of fluid on my driveway. I took detailed photos of the wet shock dripping fluid and the puddles in my driveway. I contacted a local dealer about getting the shock replaced in June. Told me shock was on back order. The replacement finally arrived at the dealer around December 3rd. I did not want to drive the truck for months with a bad shock. I found a guy who puts lift kits on new trucks for a dealer from whom I was able to buy a complete set of new take-off shocks for less than $100. I took off the bad one and put one of the take-offs on. Perfect. After I was informed that the replacement had arrived at the local dealer, I put the bad one back on the truck and drove it for a couple of days and then went to the dealer. They said they couldn't see anything wrong with it and that the shock looked OK. I suspect that it had lost all of the fluid so it wasn't actively leaking. They told me if they sent it back to the factory they wouldn't honor it and that the dealer would be on the hook for the shock. The idiot service manager tried to tell me that if the shock was bad the truck would be sagging on that corner - apparently had no fargin idea that the springs support the load and shocks dampen oscillations. When you remove the entire shock the level does not change. They told me to drive it more and bring it back if it's obviously leaking. I waited nearly 6 months, calling every few weeks to check on it. It finally shows up and they want to jerk me around. I just don't get it. I'll bet the dealer cost on the shock is <$100. Why not work with me. I'm a small businessman and I'm not going **** off a potential customer over peanuts, especially when I know they are right.