Okay... decided to go a different route.
They issued an RA # and will have UPS pick up the second one, and refund my card.
The return emails sounded a little more intelligent than the call center personnel. The person who answered me (Joan M) assured me that they had the problem fixed, but they also told me that the first time. Regardless, I'm tired of screwing around with these people.
FCA should be ashamed. But I guess everyone is going to the "Phone slave, hired gun" call center, so maybe they aren't any more ****-poor than some others.
Now, maybe I can get back to enjoying my Ram.