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My Laramie is just 3 weeks young and I noticed after a week or so that the stitching in the driver seat is coming loose. I'll definitely be contacting the dealership about this, but wanted to see if anyone else has seen this problem?
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Will do. I may go in this weekend to at least start the process...Let us know how this turns out and your experience with the dealer.
Let us know how your dealer visit turns out. At anytime during the servicing process, if a question or concern arises, don't hesitate to connect with us via direct message.
Jasmine
Ram Social Care Specialist
My service dealer always gives me a loaner.I'll be taking it in after work one day this week and they want to keep it for a day but won't offer me a loaner... <sigh>
Warranty work should include loaner/rental vehicle. I used to have a Ford F150 and every single time I went in for anything at all, they gave me a loaner at no cost to me.
I'll be taking it in after work one day this week and they want to keep it for a day but won't offer me a loaner... <sigh>
Warranty work should include loaner/rental vehicle. I used to have a Ford F150 and every single time I went in for anything at all, they gave me a loaner at no cost to me.
It depends, jfornelli. Loaners are handled at the dealer level and they are provided to customers within warranty if one is available on the lot. In other cases, if you obtain a rental vehicle and pay out of pocket, we can explore options of reimbursement. If this is the route you end up taking, send me a direct message with the receipt, VIN, dealer name, and contact information.
Jasmine
Ram Social Care Specialist
I was on the lot today discussing getting a 2500 and the three Limiteds they had all had stitching coming loose. Sales guy says it’s from people jumping in and out of them so often.
I was on the lot today discussing getting a 2500 and the three Limiteds they had all had stitching coming loose. Sales guy says it’s from people jumping in and out of them so often.
Just heard back from local dealer that Chrysler does not consider this a warrantable item for fixing. So, my (now) 5 week old $66k truck has a problem that will continue to get worse because Chrysler isn't standing behind their product....
<sarcasm>Hell, it's only cosmetic, right? </sarcasm>
Then you need to go to another dealer or get @RamCares involved...that is just a lazy dealer that doesn't want to deal with a simple problem nor understands the term "customer service"! If they have to order you a new seat...then they should order you a new seat...PERIOD!
I still call B.S. and don't think they are being honest with you...just my opinion.