Wind noise

[muddyh2o]

Update: Still Waiting...

So last Monday my Case Manager informed me he had submitted whatever it is they submit to get approval for incentives and to allow a for a trade in. This was suppose to be the quickest way to resolution, so I was fine with it. I was informed the process takes approximately 3 days, so everything should be wrapped up, and I would be in a whistle free truck by Thursday.

Monday, The Case Manager tells me to go to the dealership and see if there is a truck I'm interested in trading my current one for, he's submitted the request for trade-in/incentives.

Tuesday, I found a truck, test drove it, did not notice any whistles. Let the Case manager know he can go ahead and get the trade/incentives approved for that particular truck.

Thursday, The request is still pending approval, should be done by the end of the day. This process can take a max of "5" days.... wait it was 3 days on Monday?

Friday, The request is still pending approval, should be done today, if it's not, Monday the latest.

Have a whistle packed weekend!

Monday, The request is still pending approval, should be able to get this done today. We are going to ask the dealership to hold the truck you test drove.

Tuesday, The request is still pending approval, should be able to get this done today before the dealership closes.

Wednesday, No call from Case Manager thus far.

Last week I also explained to the Case Manager that I have a payment due on the current truck, and I did not want to submit the payment if they were going to trade in the truck a day or two later. I will most likely have to put the first months payment down on the lease for the new truck, so essentially I'd be making a double payment. As far as I'm concerned, I should not have to pay out of pocket for anything regarding this whole situation.

I understand there is only so much the Case Manager can do to push this to resolution, so this is not a rant directed towards the Case Manager. The dealership has been great through all this as well, and even they are confused and frustrated with the way this is being handled.

I know this is a long shot, but if anyone here from RamCares can actually do something (or direct me to someone that can) to get this to resolution please contact me. My case number is 58798988. If you can't do anything more than my current Case Manager, there's really no reason for you to reply.

I have tried to be patient, but I've had a brand new truck for 7 months now with only 1,800 miles on the odometer because I want to stab my ears out every time I drive it.

My patience has been depleted.

 

[Adrianp89]

My Case manager never even mentioned this as an option. I am now in the lemon law process.

 

[muddyh2o]

My Case manager never even mentioned this as an option. I am now in the lemon law process.

Sorry to hear that man, such a pain.

To be honest, at this point, I'm starting to feel like this may just be a delay tactic. I hope it isn't, as I really don't want to have to go the legal route as well.

This past Monday, the Case Manager asked the dealership to hold the truck I test drove last Tuesday, so I still have some hope. But it's now going on 2 weeks for a process that was initially suppose to take 3 days, so hope is fading fast to say the least.

Out of all the new vehicles I've owned (and it's quite a lot) I've never had an issue like this, or had to go through a process like this. While I'm sure other brands have their issues, this is not leaving a very good impression of the company with me. This was my first RAM purchased, and will likely be my last FCA product.

Hope everything goes smoothly for you my friend.

 

[Adrianp89]

Sorry to hear that man, such a pain.

To be honest, at this point, I'm starting to feel like this may just be a delay tactic. I hope it isn't, as I really don't want to have to go the legal route as well.

This past Monday, the Case Manager asked the dealership to hold the truck I test drove last Tuesday, so I still have some hope. But it's now going on 2 weeks for a process that was initially suppose to take 3 days, so hope is fading fast to say the least.

Out of all the new vehicles I've owned (and it's quite a lot) I've never had an issue like this, or had to go through a process like this. While I'm sure other brands have their issues, this is not leaving a very good impression of the company with me. This was my first RAM purchased, and will likely be my last FCA product.

Hope everything goes smoothly for you my friend.

Thank you, I would suggest starting a lemon case if you don't hear anything soon. It has been relatively easy so far, and the rep for the Florida AG has been super nice and helpful.

This is my fourth FCA product, and only one to this level. All other warranty claims have went really smooth without any push back. I chalk it up to first year model, and a difficult issue. In that regard, if you can't solve it, replace it. I don't think any manufacturer would go that route easily though. My frustrations really stem from a **** dealership experience. In an attempt to fix the whistle and remove the dash, they left pry marks and some scrapes on the leather dash. While very small - I know they are there and they basically told to me to sue them about it and they admit damage but refuse to fix. Adding insult to injury, the last time they had the truck they claimed they couldn't hear the noise, but only drove the truck one mile. Hard to heard a noise at 65mph when you only drive it around the dealer lot. The second dealer I went to was more open. The first guy couldn't hear it - but he was mid 60s. I asked for a young tech, politely, and he could hear it right away. They tried a quick fix that didn't work. At this point I started the lemon process because its been 5 trips to try to fix.

 

[muddyh2o]

Thank you, I would suggest starting a lemon case if you don't hear anything soon. It has been relatively easy so far, and the rep for the Florida AG has been super nice and helpful.

This is my fourth FCA product, and only one to this level. All other warranty claims have went really smooth without any push back. I chalk it up to first year model, and a difficult issue. In that regard, if you can't solve it, replace it. I don't think any manufacturer would go that route easily though. My frustrations really stem from a **** dealership experience. In an attempt to fix the whistle and remove the dash, they left pry marks and some scrapes on the leather dash. While very small - I know they are there and they basically told to me to sue them about it and they admit damage but refuse to fix. Adding insult to injury, the last time they had the truck they claimed they couldn't hear the noise, but only drove the truck one mile. Hard to heard a noise at 65mph when you only drive it around the dealer lot. The second dealer I went to was more open. The first guy couldn't hear it - but he was mid 60s. I asked for a young tech, politely, and he could hear it right away. They tried a quick fix that didn't work. At this point I started the lemon process because its been 5 trips to try to fix.

I'm fortunate that my dealership has been as helpful as they can be, the General Manager actually just called me a few minutes ago and he's going to contact Corporate to see if they can assist. He is not very impressed with how my situation has been handled, and wants this resolved as well.

Not to mention, on Monday they asked the dealer to hold the truck I test drove last Tuesday, and haven't given them any kind of timeframe as to when this "process" is going to be complete. In fact, other than them contacting the Service Department a few times and leaving a voicemail to hold that truck this past Monday, they haven't spoken to the dealership at all.

I also understand 1st model year issues, that's why I've been patient, and like you, while I've had issues with other vehicles (non-fca), I have never had an issue that was not, or apparently could not be fixed under warranty. So, this is certainly a whole new (and bad) customer experience for me.

 

[Mohab]

Quick update
Removed A pillar at the bottom corner tucked in a thick microfiber towel , test drive noise gone completely, pull the towel noise is back clearly, tucked in the towel back again and put the A pillar back, asked the dealer to take a look at it they said it has to be e on Tuesday when leak team is there. I work Tuesday so I can't go there. It is pretty quiet now so no problem

 

[Blue Longhorn]

Purchased a 2019 Ram 1500 Longhorn six weeks ago. Have noticed the "tea kettle" whistle also on multiple occasions. All have been at highway speeds (70-80) and most with a cross wind. Seems to come from both sides of windshield. Thought maybe front windshield did not have enough sealant from factory. Will be taking it for first oil change and to have issue looked at this week.

 

[RamCares]

Purchased a 2019 Ram 1500 Longhorn six weeks ago. Have noticed the "tea kettle" whistle also on multiple occasions. All have been at highway speeds (70-80) and most with a cross wind. Seems to come from both sides of windshield. Thought maybe front windshield did not have enough sealant from factory. Will be taking it for first oil change and to have issue looked at this week.

Hi Blue Longhorn,
We are sorry to hear that you are also experiencing this concern. As mentioned to your fellow forum members, we would be happy to connect you with a case specialist to work with you and your dealer towards a resolution. Our team is always available via private message!
Alex
Ram Social Care Specialist

 

[ppowell1983]

Purchased a 2019 Ram 1500 Longhorn six weeks ago. Have noticed the "tea kettle" whistle also on multiple occasions. All have been at highway speeds (70-80) and most with a cross wind. Seems to come from both sides of windshield. Thought maybe front windshield did not have enough sealant from factory. Will be taking it for first oil change and to have issue looked at this week.

I had the same issue with my panoramic roof, the dealer took out the sunroof, replaced all of the seals and readjusted the roof. No more noise.


Sent from my iPhone using Tapatalk

 

[Blue Longhorn]

I had the same issue with my panoramic roof, the dealer took out the sunroof, replaced all of the seals and readjusted the roof. No more noise.


Sent from my iPhone using Tapatalk

I don’t have the sunroof. I think it is the windshield.

 

[ppowell1983]

I don’t have the sunroof. I think it is the windshield.

That would make sense.

 

[muddyh2o]

Update: Seriously?...

Thursday - Case Manager stated at 3pm that he would know if they were going to go forward with the trade in, and what the offer would be (he's said this at least 5 times in the past 2 weeks). I also requested a Supervisor call back.

Friday - Left 2 voicemails for the Case Manager asking for status, no response. Also, no call back from Supervisor. Requested for a Supervisor call back again.

Today - Left voicemail for Case Manager this morning for status, no response. Also, no Supervisor call back from either of my requests on Thursday and Friday for Supervisor call back.

Meanwhile, next week will make 2 months since they've touched my truck when the cab seal was installed on June 14th (not to mention, 7 1/2 months of owning a whistling truck). It's now 2 weeks into a supposed 3 day process to get the trade in approved/completed as I was told at the start of this process.

The only communication they've had with my dealership is leaving the Salesman a voicemail asking to hold the truck I selected for the trade in, which a week later they are still doing.

This is my first time dealing with anything like this, but my lord, is this really how FCA handles their customers?

 

[Aberamrod19]

I have the same whistling noise. It only happens when driving around 75 and there is a cross wind. Happens on both sides very annoying. When i tried duplicating noise driving 90 but no cross wind, no whistling noise. Took to the dealership and they could not duplicate sound so I told them i would be back when i could duplicate

 

[Aberamrod19]

Seriously has anyone tried what I was saying with recirc on-off at highway speed?

i tried it did not work for me

 

[Adrianp89]

i tried it did not work for me

The recirc thing works for me. However after a few minutes the noise will come back even with re-circ off.

 

[Blue Longhorn]

I have the same whistling noise. It only happens when driving around 75 and there is a cross wind. Happens on both sides very annoying. When i tried duplicating noise driving 90 but no cross wind, no whistling noise. Took to the dealership and they could not duplicate sound so I told them i would be back when i could duplicate

I have four videos with noise recorded. Will be taking truck in tomorrow. Love the truck overall. I drive 50,000 miles a year and have driven Ford, Chevrolet, Nissan, and Toyota. All manufacturers have issues. It will get fixed. We have a great service department here.

 

[RamCares]

Update: Seriously?...

Thursday - Case Manager stated at 3pm that he would know if they were going to go forward with the trade in, and what the offer would be (he's said this at least 5 times in the past 2 weeks). I also requested a Supervisor call back.

Friday - Left 2 voicemails for the Case Manager asking for status, no response. Also, no call back from Supervisor. Requested for a Supervisor call back again.

Today - Left voicemail for Case Manager this morning for status, no response. Also, no Supervisor call back from either of my requests on Thursday and Friday for Supervisor call back.

Meanwhile, next week will make 2 months since they've touched my truck when the cab seal was installed on June 14th (not to mention, 7 1/2 months of owning a whistling truck). It's now 2 weeks into a supposed 3 day process to get the trade in approved/completed as I was told at the start of this process.

The only communication they've had with my dealership is leaving the Salesman a voicemail asking to hold the truck I selected for the trade in, which a week later they are still doing.

This is my first time dealing with anything like this, but my lord, is this really how FCA handles their customers?

Hi muddyh2o,
I am sorry to hear about your experience with your case manager. I have left a note on your case stating that you would like to be contacted. If you do not hear from your case manager by end of day Thursday, please let me know!
Alex
Ram Social Care Specialist

 

[muddyh2o]

Hi middy2ho,
I am sorry to hear about your experience with your case manager. I have left a note on your case stating that you would like to be contacted. If you do not hear from your case manager by end of day Thursday, please let me know!
Alex
Ram Social Care Specialist

Alex, I appreciate the reply & assistance,

However, what I really need at this point is to know when this will be resolved. It's been 2 1/2 weeks since the trade in process began, it was suppose to be a 3 day process, the dealership has been holding the truck that was selected for the trade-in for 1 1/2 weeks, and every time I am able to speak with the Case Manager, it's always the same response, "it's still waiting for final approval, I'll know for sure no later than {insert random date here}" only to see those dates come and go.

I feel I've been patient, as I've been dealing with this issue for almost 8 months, FCA has not touched the truck in almost 2 months, so what is holding up the trade-in at this point? Am I suppose to wait until I'm halfway through my lease before I have a brand new vehicle I can drive without going insane?

Regards,

 

[RamCares]

Alex, I appreciate the reply & assistance,

However, what I really need at this point is to know when this will be resolved. It's been 2 1/2 weeks since the trade in process began, it was suppose to be a 3 day process, the dealership has been holding the truck that was selected for the trade-in for 1 1/2 weeks, and every time I am able to speak with the Case Manager, it's always the same response, "it's still waiting for final approval, I'll know for sure no later than {insert random date here}" only to see those dates come and go.

I feel I've been patient, as I've been dealing with this issue for almost 8 months, FCA has not touched the truck in almost 2 months, so what is holding up the trade-in at this point? Am I suppose to wait until I'm halfway through my lease before I have a brand new vehicle I can drive without going insane?

Regards,

Hi muddyh2o,
I absolutely understand your frustration. Your case specialist does have access to the best resources to assist you at this point in the process. I do apologize that there is not more assistance I can offer.
Alex
Ram Social Care Specialist

 

[muddyh2o]

Hi muddyh2o,
I absolutely understand your frustration. Your case specialist does have access to the best resources to assist you at this point in the process. I do apologize that there is not more assistance I can offer.
Alex
Ram Social Care Specialist

Alex, perhaps you can find out why my 2 requests last week for Supervisor call backs have also gone unfulfilled?

Regards