The thing that disappointed me most was the dealership experience. This is a dealer I have been going to for service with three FCA vehicles for years, they know me by name. Bought a Big Horn there in 2014.
You'd think they'd be happy to sell me a Limited. Instead, it was a long slog with BS ales tactics, including the old lame ''well, I guess I won't get a commission on this one' (?). On top of that, when I came to pick up the truck the next day, it had not been cleaned at all (mud on outside from driving it out of unpaved lot). No apologies or attempts to really rectify. To top it all off, I found out when I drove it for a day (getting to know all the features) that the automatic high beams and lane keep didn't work. Turned out to be a faulty camera (in pod on windscreen), so they apparently didn't even do a delivery inspection.
It's only because this was the only truck that met my requirements in a 100 mile radius that I stuck with it, but I will never buy there again. Will still go to their service department, since they are the best of the 5 or so dealers in the area - the rest are all awful.
I'd say other than perceived quality, the dealers are FCA's biggest problem - most are just plain $%$holes (on the sales floor).
Oh, and one more thing (and this is something I have noticed often over the years I have been dealing with FCA/RAM): whenever I have a negative experience at the dealer, there's never a survey email. Uneventful visits to dealer (sales or service) do result in a survey emal. I guess that's one way to keep those satisfaction numbers looking good
Maybe
@RamCares can shed light on that practice?