I fixed the dealer's mistakes yesterday ! Had an oil change done the other day. Asked them to _please_ clean up the underside of the truck, I really don't want oil splatters on my garage floor. I asked this because after my first oil change on the truck that is what happened. Oil all over the skid plate and they didn't clean it up, so it drained off onto my floor.
Service advisor made a note on the paperwork.... but alas, it still happened. Not a huge mess, ( see picture ) but still, why can't they get this right ? So I crawled under myself and saw that they had indeed done some cleaning up, but obviously they missed some. I didn't find any more, so it seemed this was what they missed.
Thing #2 : They rotated the tires for me. Half a mile down the road I get a low tire pressure chime on the cluster along with "inflate front tires to 55 PSI"
Since the Rebel has 55 front / 45 rear as the factory recommendation, it's going to complain otherwise. All they did was rotate the tires, they never checked the pressure clearly.
So when I got the survey in my email I brought up these points and said I'd like a call back from the service manager. Still waiting two days later.
I'll do a Google review on Monday if I haven't heard and see what happens !
These are only minor things and maybe I'm being nitpicky, but it just leaves me feeling like they rush and don't give attention to detail. I pay them money and still have to crawl under my truck and wipe up spilled oil and spend some time getting my tire pressure right.