Keep us updated on what you hear, TatoAlto27. If any assistance is needed at anytime, don't hesitate to let us know.
Jasmine
Ram Social Care Specialist
@RamCares Keep YOU updated?
This topic comes up every so often - the intermittent "wind leak" noise you hear on the highway. After some testing, It looks to me like this is functioning as designed when the A/C system is running in recirc mode. I had a 3 hour road trip and timed it, here were my findings: - Noise is most...
5thgenrams.com
Jasmine, what would be useful, is that as a Ram employee, if you could follow whatever escalation path you have to ask someone at Ram engineering - "Hey, there are dozens of people online reporting that their recirc door on the air conditioning opens for exactly 50 seconds every 15 minutes and 10 seconds. Is this normal? If it is normal, maybe we should put it into the user manual. If it is not normal, do we need a TSB to cover this?"
Otherwise we can all just go to the dealer and ask them the same question, so if 100 of us each do that, and each dealership bills the factory 1/2 hour of labor for debugging time, then we all just collectively cost Ram $4500.
I'm not sure why this would be difficult, unless of course RamCares has no actual path to escalate a problem. I assume RamCares has team performance metrics, wouldn't it be nice to say "We saved Ram $4500 this week by having a 3 minute conversation with someone from the factory."