Water leak and wet carpet (solved)

[Smerberj]

Thanks posting these photos. 5 months later mine still isn’t fixed. Dealer said their leak pro checked this area, but I pulled my seal off today and I have the same hole in the same location as yours. So now I’m wondering how well it was checked. I found another dealer who now does their own in house water testing instead of using the leak pro the others still use. I’m going to take it there and show them this, and hope to god they find something!

UPDATE:

Got the truck back from the dealer, they had a "water specialist" come in and take a look at it, he found 3 areas where it was leaking into the driver side cabin. One was the pinch weld in my post and the other 2 were where the fender meets the firewall. He patched them up with paint matched epoxy weld and it looks great. Dealership shampoo'd and detailed my carpets so no more water stains. I'm a happy camper now.

 

[Smerberj]

Thanks posting these photos. 5 months later mine still isn’t fixed. Dealer said their leak pro checked this area, but I pulled my seal off today and I have the same hole in the same location as yours. So now I’m wondering how well it was checked. I found another dealer who now does their own in house water testing instead of using the leak pro the others still use. I’m going to take it there and show them this, and hope to god they find something!

Show your dealership this TSB.

 

[Turtle]

Show your dealership this TSB.
View attachment 44842

Good idea. Thanks. I’ve shown this to the first dealer months ago and they said they couldn’t find anything here. However, I will make sure I show it to the second dealer I will be going to as well. I will be showing them your post and others too.

 

[Smerberj]

Here's the full PDF.

 

[Smerberj]

Unfortunately for me I still have the water leak, it's not as bad as it was but it's still there, only on the drivers side. Service manager is blown away and has no idea how to fix it. He's keeping my truck for a couple of days and will be doing extensive water tests to find the source.

 

[rrjjpp74]

Mine is still in the shop also, but mine is the drivers side rear only. They have resealed the 3rd brake light and replaced the back window.

 

[Smerberj]

Man that sucks... This shouldn't be happening. Are you looking into lemon lawing the truck?

 

[rrjjpp74]

Going to wait and see , this is the second time in only. I believe it has to be in 3 times before I can pursue any type of legal action.

 

[Smerberj]

Going to wait and see , this is the second time in only. I believe it has to be in 3 times before I can pursue any type of legal action.

I'm in Virginia so my lemon law states 3 times, (which my truck is now in service for the 3rd time) so if they don't fix it I'm eligible.

 

[Mike1975]

So I went out to my drive way and checked my truck, pulled the side trim off and checked the back seat carpets first (dry thank God). Then I checked the passenger front carpet (dry thank God). AND THEN I checked the driver side.... absolutely soaked... So I pulled off the weather stripping from the door and found a small hole in the ?wielding?. Anyway I poured water down my windshield and low and behold water was coming from said hole. It's been raining all week here in Virginia and is expected to continue until Sunday so I dryed the carpet with my wifes hair dryer and some towels, now it's only slightly damp and I used gorilla tape to seal the hole as a temporary fix until I can get it into the dealer. I'll check back tomorrow if it's soaked again and if it's not then my nightmare may be over... knock on wood. I will attach pictures of the problematic area. View attachment 44135 View attachment 44136 View attachment 44137

 

[Mike1975]

So I went out to my drive way and checked my truck, pulled the side trim off and checked the back seat carpets first (dry thank God). Then I checked the passenger front carpet (dry thank God). AND THEN I checked the driver side.... absolutely soaked... So I pulled off the weather stripping from the door and found a small hole in the ?wielding?. Anyway I poured water down my windshield and low and behold water was coming from said hole. It's been raining all week here in Virginia and is expected to continue until Sunday so I dryed the carpet with my wifes hair dryer and some towels, now it's only slightly damp and I used gorilla tape to seal the hole as a temporary fix until I can get it into the dealer. I'll check back tomorrow if it's soaked again and if it's not then my nightmare may be over... knock on wood. I will attach pictures of the problematic area. View attachment 44135 View attachment 44136 View attachment 44137
Iam having the same issues. Where you able to fit it?

 

[rrjjpp74]

Mine just went back in for the 3rd time in 2 weeks. They have the water dr working on it and he still hasn't diagnosed it correct. It is getting wet ONLY on the drivers rear . They so far have resealed the 3rd brake light the first time and ordered/replaced the rear window. Brought it home and it was worse. Took it back up a day later and they said it was the sunroof drain and that the water dr ran water on it for 20 mins and it was he fixed it . Brought it home and the next day it started raining hard, within 30 mins my headliner was soaked in the same place again. Took it right back up to the dealership and now waiting to see what they find out this time.

 

[gseroka1]

Mine is still in the shop also, but mine is the drivers side rear only. They have resealed the 3rd brake light and replaced the back window.

did they check the rear draintube and the antenna leaks sometimes

 

[JMEEKS]

I'm in Virginia so my lemon law states 3 times, (which my truck is now in service for the 3rd time) so if they don't fix it I'm eligible.

Good Morning. Have you had any update on your truck leak? I bought my 2020 just over a week ago and having the same issue in driver side floor (no sunroof). I have an appt. setup with the dealer next week.

 

[rrjjpp74]

They put a new 3rd brake light in on mine and it resolved the issue.

 

[jsampsell]

I’ve been noticing the interior feeling a bit damp and humid lately. Went to get some straps out from under the driver’s side rear seat today and noticed the carpet was a bit wet. Came here and found this thread so I checked and I have the same issue with the sunroof drain grommets. I have yet to see any leaking from the back window at all so I guess it could be worse.

This right here, sharing info, is one of the best things about online communities. Thanks to the OP and previous posters!

 

[Turtle]

I can't believe that 1.5 years later, they are still building these trucks with the drain tube grommets out of place. No excuses. It digusts me.
A couple of months ago I took my truck to a second dealer (after 4 visits to my local dealer), and this dealer couldn't replicate my water leak either. This was my 5th time taking it in for wet carpet and wiring harness area on the driver's front floor. Their tech sealed 3 different spots just to try and pursue a process of elimination. These areas included the pinch welds posted on this forum, the drain holes beneath the door sill, and apparently some drain spot in the floor pan. I didn't have any issues during the cold winter, but now it's raining again, and after 1.5 days of light rain the carpet is wet again. I only have 16 months of warranty left at this point and I fear Ram will not resolve my issue.
Has anyone found any different areas of leak in the last few months other than ones already posted?

 

[Turtle]

Is there anyone else on here that still has a wet front driver side floor that has not been resolved?

 

[RamCares]

Is there anyone else on here that still has a wet front driver side floor that has not been resolved?

I sincerely apologize for the frustration that has been associated with your ownership experience, @Turtle. If you are planning to address this further with your dealer, I kindly recommend following up with our Canadian Customer Care team for further support through that process. You may submit your information at the following link to receive an email follow up: https://forms.chryslercanada.ca/contact/en/contactCCI.php?brand=dodge.

Mark
RamCares

 

[Turtle]

I sincerely apologize for the frustration that has been associated with your ownership experience, @Turtle. If you are planning to address this further with your dealer, I kindly recommend following up with our Canadian Customer Care team for further support through that process. You may submit your information at the following link to receive an email follow up: https://forms.chryslercanada.ca/contact/en/contactCCI.php?brand=dodge.

Mark
RamCares

I appreciate your advice, but I can tell you that I have spoken with them several times already via email and phone, and they just keep telling me the dealer has to take care of it. They are of no help at all and terrible communicators. I wish we had the lemon law that you have south of our border.