Uconnect/sirius guardian - does it actually work?

[SRRouse]

Reboot of what?

Sent from my LG-US998 using Tapatalk

The UConnect console restarts similar to when the truck first starts. It's happened twice, both times while I under 10 MPH, just pulling out of a parking lot.

 

[19RamLimited]

My app is very hit or miss when starting the truck - I've given up on it. If it works, it works. Not worth a dealer visit for me as I'm not going to pay the big $$$ when the free year runs out soon. I'll just go back to using the keyfob to start it. Very disappointing as on my F150 it worked every time - quickly! And it was included for 5 years....

I think I may do a video of the difference of speed between the ford and RAM on the app. My kid has a mustang with the phone app and its as fast as a fob. My truck has been getting faster but still no where near the ford.

Ram is At&t and Ford is Verizon. Not sure if the networks have anything to do with it but there is something.

 

[Easyed]

Mine came with an included subscription.
I have registered with mopar.com and updated everything they told me to do on the phone with guardian, but still, nothing works. I'll keep you guys posted once I get it figured out.

I have the exact same problem done all that

 

[AlJ]

I can’t see where it’s software related being we are all on the same version. Mine is a June build but has been updated twice. I haven’t had an issue with this prior to or after the updates.

I really believe that there is something simple being overlooked .

Could be the air card in the truck is not waking the truck. It’s a terrible thing to diag at dealer level for the simple fact that you have to wait 24 hours or more to see if something fixed what you think or to even test it.

So at the end of the day it most likely is the air card in the radio unit that is bad. If it were the RF hub then you would have other issues involving starting and locks and tpms.

For what it's worth, I had the same problem with the Guardian app. Last week the truck wouldn't start. I had to have it towed Dealer. They had to replace the RF Hub Module to get it to start. The app works now. They also found that the rear window was leaking, onto the RF hub which finally fried it. Something to check out.

 

[Ortiz7983]

I’m lucky to have everything working fine. FOB start works well. Uconnect app starts my truck and unlocks it. I can send directions from the uconnect app to my 12’ screen. Apple CarPlay works all the time. Everything has worked flawless for me. That goes for the mopar app and the Sirius guardian app as well.

 

[FirstTimeRamDriver]

OP here, I am happy to report that in one week of ownership the app has worked flawlessly including send and go. I did move my astrostart to the truck, but didn’t have to use it once

 

[firecadet613]

To update the group, my lock / unlock / start has always worked for me. The locate had been hit and miss but seems to be fixed.

I put a call into Sirius Guardian customer service and had my year long free trial extended a few months without too much hassle.

 

[MJP]

For what it's worth, I had the same problem with the Guardian app. Last week the truck wouldn't start. I had to have it towed Dealer. They had to replace the RF Hub Module to get it to start. The app works now. They also found that the rear window was leaking, onto the RF hub which finally fried it. Something to check out.

Where is the RF module located?

 

[19RamLimited]

Where is the RF module located?

Back wall. Its is the main hub for the truck. It handles the starting and door locks and the TPMS. Could be possible its is the issue. I had recommended to someone a long time ago their trucks intermittent start issues and tpms issues to tell the dealer to replace that and it fixed their issues.

 

[MJP]

Back wall. Its is the main hub for the truck. It handles the starting and door locks and the TPMS. Could be possible its is the issue. I had recommended to someone a long time ago their trucks intermittent start issues and tpms issues to tell the dealer to replace that and it fixed their issues.

It seems that everything else that that module controls works fine. I wonder if it could still have some effect on the Uconnect app not working though? The only other thing would be the telematics module. Something is going to sleep and needs to be awakened by starting the truck to get the app to work again.

 

[19RamLimited]

It seems that everything else that that module controls works fine. I wonder if it could still have some effect on the Uconnect app not working though? The only other thing would be the telematics module. Something is going to sleep and needs to be awakened by starting the truck to get the app to work again.

Well there is no telematics module.. its the air card in the radio. Basically guardian works like this. Sirius Guardian gets the command sends to your truck though the air card. The air card then sends the can bus signal to the RF hub to start the truck. Same scenarios when you get in the truck though minus the air card. The rf hub wakes up once the one of the 4 antennas sense the RF key and determines the command that was sent. If you ever pay attention to your fob the red light will flash when you unlock the truck from the handle.

It mostly likely is the RF hub is the issue. Especially if it works fine after driving it and a short period after. The truck goes fully to sleep after about 20 mins and deeper sleep longer. There are stages to how far it will go.

I said it before though its a tremendously difficult and time consuming thing for techs to diag. They cant throw parts because FCA won't allow it. There would need to be some failure to point to.

 

[Capt Joe]

Is everybody's assist and sos buttons working.... Mine just keep wanting me to create an account...but the app works fine...start, stop, send and go...just not the assist and sos buttons ...it's like those buttons can't find my active subscription

 

[AlJ]

Well there is no telematics module.. its the air card in the radio. Basically guardian works like this. Sirius Guardian gets the command sends to your truck though the air card. The air card then sends the can bus signal to the RF hub to start the truck. Same scenarios when you get in the truck though minus the air card. The rf hub wakes up once the one of the 4 antennas sense the RF key and determines the command that was sent. If you ever pay attention to your fob the red light will flash when you unlock the truck from the handle.

It mostly likely is the RF hub is the issue. Especially if it works fine after driving it and a short period after. The truck goes fully to sleep after about 20 mins and deeper sleep longer. There are stages to how far it will go.

I said it before though its a tremendously difficult and time consuming thing for techs to diag. They cant throw parts because FCA won't allow it. There would need to be some failure to point to.

To further the RFHM theory, I had 3,400 miles on my '19 Ram Laramie with no issues, except that the Sirius Guardian app wouldn't work. I didn't really put much thought into it, until I went to start the truck last week and got NOTHING. The truck did not recognize either of the remotes, but I had interior/exterior lights, but the truck would not make a sound. The Dealer was baffled, so they called in a FCA Tech, and he replaced the RFHM and the truck started right up. Interestingly enough, the Sirius Guardian app works now. They opened the old RFHM and found evidence of moisture and corrosion, so they water tested the back window and found a leak. The water was running down the back wall of the truck and dripping right on the RFHM, eventually causing it to stop working. Without a doubt, it was like this when I bought the truck. Now I am stuffing weather stripping into the area of the window where it was leaking, and I have a plastic bag over the RFHM. It goes into the body shop the week after next to have the rear window removed and resealed. Build date for this truck is May/2018.

Here's another tip. Disable the automatic e-brake feature if you haven't done so already. If the RFHM goes and the e-brake is engaged, there is no way to release the brake.....yet anyway. These trucks are tough to tow with the e-brake engaged.

 

[MJP]

Well there is no telematics module.. its the air card in the radio. Basically guardian works like this. Sirius Guardian gets the command sends to your truck though the air card. The air card then sends the can bus signal to the RF hub to start the truck. Same scenarios when you get in the truck though minus the air card. The rf hub wakes up once the one of the 4 antennas sense the RF key and determines the command that was sent. If you ever pay attention to your fob the red light will flash when you unlock the truck from the handle.

It mostly likely is the RF hub is the issue. Especially if it works fine after driving it and a short period after. The truck goes fully to sleep after about 20 mins and deeper sleep longer. There are stages to how far it will go.

I said it before though its a tremendously difficult and time consuming thing for techs to diag. They cant throw parts because FCA won't allow it. There would need to be some failure to point to.

Thanks for the detailed explanation. Greatly appreciated. Now at least I understand how it all works. I will definitely suggest that to the dealer. Originally they talked about pulling the radio for the telematics unit but now I'm glad i didnt allow them to at that point in time. Obviously, if there is no telematics unit the RF hub sounds like the more likely culprit. Thanks again for the info.

 

[TrackDay]

I'm of a different opinion. Between the air card and the RF hub I see the air card as the issue. My key fob works every time. That means the RF hub wakes up just fine for a RF signal. Both my Uconnect app and the Mopar web site do not work much past 4 hours after key off. Sounds like the air card goes to sleep and doesn't recognize any signals.

 

[MJP]

I'm of a different opinion. Between the air card and the RF hub I see the air card as the issue. My key fob works every time. That means the RF hub wakes up just fine for a RF signal. Both my Uconnect app and the Mopar web site do not work much past 4 hours after key off. Sounds like the air card goes to sleep and doesn't recognize any signals.

My key fob also works every time. Maybe starting with the RF Hub is the way to go as it's easier to get to.

 

[slimchance]

wife's trk (Nav) bought in september ... non owner until i call Uconnect .. a week later i am the owner ... we have two 2019 Rams bought at different dealers but can NOT select the selling dealer as "preferred dealer" .... Uconnect tech is useless

 

[TrackDay]

My key fob also works every time. Maybe starting with the RF Hub is the way to go as it's easier to get to.

I can understand that. I'm still working through my dealer and Uconnect to try to get a solution. Taking that approach they won't just replace a part yet without some evidence it's at fault.

 

[MJP]

I can understand that. I'm still working through my dealer and Uconnect to try to get a solution. Taking that approach they won't just replace a part yet without some evidence it's at fault.

My Uconnect issue is on the radar. The dealer tried a few things back in November. They did the resets...with. negative results so they couldn't figure out what is going on. FCA didnt know what to tell them. Maybe now they will start swapping some things for me.

 

[RamCares]

wife's trk (Nav) bought in september ... non owner until i call Uconnect .. a week later i am the owner ... we have two 2019 Rams bought at different dealers but can NOT select the selling dealer as "preferred dealer" .... Uconnect tech is useless

Hi slimchance,
We are sorry to hear that you are experiencing troubles with your new Ram's. If you would like some further assistance, please send us a private message elaborating on this concern and we will gladly look into this for you.
Alex
Ram Social Care Specialist