Lately my screen will jump up/down or not position itself correctly. The information bar on the bottom of the screen is not visible. When my CarPlay connects it also will not fill the screen correctly and jump up/down. I’ve done the soft reset (hold power button) several times but it doesn’t correct itself. Then sometimes I get in my truck and it works just fine. I don’t get it. Anyone know anything about this?
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Uconnect not loading properly
- Thread starter teedup324
- Start date
I have had this problem for months now. Factory reset, tried wired carplay, wireless. Uconnect is garbage in my opinion. I don't know where to go. My dealership says "Your software is up to date, we can't do anything" and I don't believe there is any support from Uconnect, so what do we do?
I too am having the same problem. I am wondering if this is due to a failed update as I saw a brief screen that said something to that affect before it quickly disappeared then these troubles started happening.
RamCares
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We are sorry to hear that you feel this way. Please send our team any new updates from your appointment and let us know if you need further assistance. Thank you.
Gia
Ram Cares
Ddelallata
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This worked for me after unsuccessful hard resets…
I did a hard reset with my phone’s WiFi and BT in the OFF setting. I’m guessing UConnect was getting confused rebooting while trying to connect to CarPlay.
Worth a shot
I did a hard reset with my phone’s WiFi and BT in the OFF setting. I’m guessing UConnect was getting confused rebooting while trying to connect to CarPlay.
Worth a shot
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SKSpud
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My uConnect has done this many times since the last over the air update. I have a 2022 Limited.
When doesn’t load correctly and the screen is messed up, after several minutes it will go to just outputting a buzzing noise. Once I shut off the truck and restart, everything loads normally and works fine.
The system will do this about 30% of the time I start the truck.
@RamCares is there an update to fix this issue?
When doesn’t load correctly and the screen is messed up, after several minutes it will go to just outputting a buzzing noise. Once I shut off the truck and restart, everything loads normally and works fine.
The system will do this about 30% of the time I start the truck.
@RamCares is there an update to fix this issue?
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SKSpud
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I just completed a 1100 km trip with my 2022 Limited and the UC5 worked correctly about 50% of the time when starting the truck.
I tried to cold restart by pressing the power button for just over 10 seconds, until the screen goes off. The cold restart doesn’t fix anything. Each time the UC5 reboots and does a complete startup from the ‘loading’ and ‘accept’ screens, the screen pages jump up and down and the selection softkeys on the bottom never appear.
To make the UC5 system work correctly, I have to park the truck, turn it off and let the system shut right down. When I restart the truck, if the UC5 system goes to the ‘loading’ screen, it will not boot up correctly.
In my travels this weekend I had to stop three times, shut off the truck and restart, just to make UC5 work correctly.
This has happened ever since the last oner the update was installed FCA-MY24.U35.26-PROD.
I tried to cold restart by pressing the power button for just over 10 seconds, until the screen goes off. The cold restart doesn’t fix anything. Each time the UC5 reboots and does a complete startup from the ‘loading’ and ‘accept’ screens, the screen pages jump up and down and the selection softkeys on the bottom never appear.
To make the UC5 system work correctly, I have to park the truck, turn it off and let the system shut right down. When I restart the truck, if the UC5 system goes to the ‘loading’ screen, it will not boot up correctly.
In my travels this weekend I had to stop three times, shut off the truck and restart, just to make UC5 work correctly.
This has happened ever since the last oner the update was installed FCA-MY24.U35.26-PROD.
Dewey
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My 2022 was great for 3 years until a few months ago. Not sure what changed but UC5 and CarPlay just don’t want to work together lately. If I plug in my phone to USB for charging all hell breaks loose. CarPlay locks up, lose part of the screen like the touch controls for the menus or constantant blinking and shifting till I turn the ignition off and reset everything again. CarPlay wirelessly seems to connect whenever it feels like it. Sometimes right away and other times up to 20 minutes later with 10 minutes being the average. Totally frustrating especially when navigation is needed and completely unacceptable for uConnect that’s been around for a long time now.
SKSpud
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Yes, very frustrating and unacceptable. Mine was great like yours until a few months ago as you mentioned.
It is since the latest update when mine is screwed up, probably the same time yours started screwing up.
Ok folks, here is my partial update. I had my radio replaced yesterday by the dealer. Took about an hour. So far it is working perfectly. Carplay connected right away and didn't disconnect. I am cautiously optimistic here and will monitor this week as I drive mainly on the weekend. I will let you know early next week the results.
SKSpud
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I hope that work out and solves the issues.
Just curious, what is the software version on the new unit they installed? Mine was fine until the over the air update was installed, the version mine is at right now is FCA-MY24.U35.26-PROD.
SKSpud
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I had my truck into a dealership today and hopefully they found and fixed the issue with the UConnect 5 12-inch display glitching with the home screen pages jumping, no top information bar and no bottom row softkey selection buttons. Each time the radio did a reboot on its own or if I did a radio reset or if I did a factory reset on the radio - it would not boot up correctly and the screen would be doing the funny things again.
This is what for word what they service tech found and did.
Cause: "Confirmed radio glitching out. Scanned for codes and U0010 set as stored in the TBM2. Checked radio software version and it is U35.26. Checked service info and that is the newest version that was done OTA.
Correction: "Performed 2 radio resets with scan tool, then let vehicle go through sleep cycle. Cleard DTC's. Attempted to duplicate concern again and unable to. Radio seems to be working fine now."
It appears the latest software was loaded over the air and when it tried to install the new software, there was some error and did not load completely or correctly causing the U0010 scan code to be set. Therefore, not allowing the radio software to load correctly each time the radio was rebooted.
Before I left the dealership, the service writer confirmed with me that a radio rest and factory reset loaded correctly.
I hope this helps others with the issue - have the vehicle checked at a dealership. Mine was still under warranty but others may not so I don't know the cost of this. But a visit to the dealership and check for error codes is cheaper than replacing the unit if there is no warranty remaining.
This is what for word what they service tech found and did.
Cause: "Confirmed radio glitching out. Scanned for codes and U0010 set as stored in the TBM2. Checked radio software version and it is U35.26. Checked service info and that is the newest version that was done OTA.
Correction: "Performed 2 radio resets with scan tool, then let vehicle go through sleep cycle. Cleard DTC's. Attempted to duplicate concern again and unable to. Radio seems to be working fine now."
It appears the latest software was loaded over the air and when it tried to install the new software, there was some error and did not load completely or correctly causing the U0010 scan code to be set. Therefore, not allowing the radio software to load correctly each time the radio was rebooted.
Before I left the dealership, the service writer confirmed with me that a radio rest and factory reset loaded correctly.
I hope this helps others with the issue - have the vehicle checked at a dealership. Mine was still under warranty but others may not so I don't know the cost of this. But a visit to the dealership and check for error codes is cheaper than replacing the unit if there is no warranty remaining.
mattee
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Mine has done this twice now in the last month, I even got the buzzing one time. I thought it was due to the dreaded Uconnect box requires service error message related to the telematics box because that started again around the same time. I thought the error message was fixed by my local dealer due a loose connection (I didn't have a problem for over a year and a half) but now the problem is back with the screen jumping around as well and I have never even used carplay. They should have stayed with the old Uconnect system, I have several friends with Uconnect 4 systems for years and never had any problems
