UConnect does not update Weather Map

[LV426]

Yeah, supposedly something with the hardware in the 12" not compatible with the vehicle report feature available on the smaller screens. Not enough processing power for the big screen and vehicle data.

I have heard this explanation a few times before in the forums but does anyone know where this came from or any documentation regarding it?

SiriusXM has also told me that a hardware issue with the radio causes the weather map issues, etc... I wonder why this is not considered a defect and a reason for them to replace the radios if its considered a hardware issue that prevents advertised features from working properly.

 

[HSKR R/T]

I have heard this explanation a few times before in the forums but does anyone know where this came from or any documentation regarding it?

SiriusXM has also told me that a hardware issue with the radio causes the weather map issues, etc... I wonder why this is not considered a defect and a reason for them to replace the radios if its considered a hardware issue that prevents advertised features from working properly.

Do you have that in an email from SXM? If so could be potential class action lawsuit material. False advertising, could possibly even be spun to be a safety issue with not being able to see local weather when traveling

 

[LV426]

I've put these up before on other posts in the forum. Both Uconnect & SXM state a "Hardware issue"... The two emails are from Uconnect regarding the vehicle Heath reports not working for the 2020's. The Twitter post is from SXM regarding the Weather map (Travel Link), etc... glitching out. Note the laughable sequence that is suggested by SXM to get the weather map to update.

Its obvious that there is a hardware related issue with these 12" radio's... Uconnect/Ram is not taking responsibility for it.

Can anyone explain how this is not a big deal and acceptable?

 

[HSKR R/T]

I've put these up before on other posts in the forum. Both Uconnect & SXM state a "Hardware issue"... The two emails are from Uconnect regarding the vehicle Heath reports not working for the 2020's. The Twitter post is from SXM regarding the Weather map (Travel Link), etc... glitching out. Note the laughable sequence that is suggested by SXM to get the weather map to update.

Its obvious that there is a hardware related issue with these 12" radio's... Uconnect/Ram is not taking responsibility for it.

Can anyone explain how this is not a big deal and acceptable?

I'm actually going to try that sequence when I get home. I can't imagine it will work. Bad part is, there really isn't any local weather to display in radar

 

[LV426]

What bothers me is its just not the weather map affected by this issue. And I wonder what will happen as time goes on, its a longevity thing. Maybe in two years an update gets pushed and something else breaks or works like sh_t... who knows. Multiple things use and rely on the radio (Att wifi, SiriusXM, HVAC, cameras, Heated seats/wheel, a bunch of truck settings, etc...)

I wish more people would realize this and do something about it as the manufacture does not give a damn...

 

[Lovinsoulglo]

I just got an email


The Ram Connect services were successfully reactivated for your RAM 1500. Your trial will expire on 2022-05-07.

To enjoy the maximum benefits of RamConnect, download and log into the RAM app today.

They were

What bothers me is its just not the weather map affected by this issue. And I wonder what will happen as time goes on, its a longevity thing. Maybe in two years an update gets pushed and something else breaks or works like sh_t... who knows. Multiple things use and rely on the radio (Att wifi, SiriusXM, HVAC, cameras, Heated seats/wheel, a bunch of truck settings, etc...)

I wish more people would realize this and do something about it as the manufacture does not give a damn...

Exactly. There is clearly something wrong here and the fact they are simply “looking into it” is very frustrating.

 

[Gdwheel]

I got the email and all of the updates -- no change. No traffic, no weather, etc. If they think I will ever pay for this garbage, they are nuts. Why would anyone pay for nothing?

 

[LV426]

I just got an email


The Ram Connect services were successfully reactivated for your RAM 1500. Your trial will expire on 2022-05-07.

To enjoy the maximum benefits of RamConnect, download and log into the RAM app today.

They were


Exactly. There is clearly something wrong here and the fact they are simply “looking into it” is very frustrating.

I think they have been "looking into" issues since the 2019's, its my understanding they still continue to have issues and lack updates.

As I've said before, I believe the goal was to shoehorn these radios out the door (issues or not) because of the big 12" screen, then they (Ram/Uconnect) lacked the capability to properly support them...

 

[NCBACKCOUNTRY]

My traffic, weather, etc works about 25% of the time. Annoying to say the least. Send&Go worked once out of 10 trys. Stellantis definitely screwed the proverbial pooch on this one. f×#king sad.

 

[HSKR R/T]

Forgot to check the "solution" sequence provided to get it working last time I drove the truck. It sits in garage most of the time so can't test it in garage.

 

[LV426]

Forgot to check the "solution" sequence provided to get it working last time I drove the truck. It sits in garage most of the time so can't test it in garage.

I was going to reply to you and say not to even bother but I figured it was too late... Truthfully, I think that "solution" form SXM was just an inside joke from the "support" guys....

 

[HSKR R/T]

I was going to reply to you and say not to even bother but I figured it was too late... Truthfully, I think that "solution" form SXM was just an inside joke from the "support" guys....

Could be. One of those, I bet we can get them to do this, type things

 

[Lovinsoulglo]

Got a call from a customer service rep today saying the issue should be resolved…… of course they weren’t. I called back and spoke to a rep, who said “I am not sure why they called but your case is still open and product development is looking into it” I haven’t heard from the case manager in weeks, just customer service reps. At this point I am fairly confident they don’t have any idea what the f is going on. Very frustrated

 

[HSKR R/T]

I was going to reply to you and say not to even bother but I figured it was too late... Truthfully, I think that "solution" form SXM was just an inside joke from the "support" guys....

Did try it just because I was going for a drive anyways, and really didn't take much. Didn't even get the normal flash of radar or spotty areas this time. Like it doesn't work at all anymore.

 

[NCBACKCOUNTRY]

Got a call from a customer service rep today saying the issue should be resolved…… of course they weren’t. I called back and spoke to a rep, who said “I am not sure why they called but your case is still open and product development is looking into it” I haven’t heard from the case manager in weeks, just customer service reps. At this point I am fairly confident they don’t have any idea what the f is going on. Very frustrated

I got a call today as well. They called just to touch base and tell me they don't have any time frame when it will be resolved. Glad they called and wasted my time. What freaking joke.

If they ever fix these problems, I BETTER get an extension on my trial BS.

If

 

[Lovinsoulglo]

Got this again today. I don’t know why they keep on sending these generic emails when they are clearly no closer to any type of resolution.
Here’s to hoping they get it figured out.

 

[Cda3488]

It rarely shows anything on mine. I have contacted Sirius about it numerous times with no results (not surprising as Sirius sucks).

Just got my truck a week ago and have never even seen a map pop up. Weather sucked in my 2020 also

 

[NCBACKCOUNTRY]

I got this today as well..... I think this is either the 3rd or 4th one.



This is your case manager, Cathy, just giving you a quick update on the case. I wanted to let you know that the L3 team is investigating further into this technical issue to resolve it as soon as possible for you. I do want to say I appreciate your patience during this time and I will be in contact with you every other day to give an update. If you have any questions or concerns you can give us a call at our toll free number, or reply back to this email.

Sincerely,

Cathy
Technical Specialist
1-800-777-3600

 

[Cda3488]

I got this today as well..... I think this is either the 3rd or 4th one.



This is your case manager, Cathy, just giving you a quick update on the case. I wanted to let you know that the L3 team is investigating further into this technical issue to resolve it as soon as possible for you. I do want to say I appreciate your patience during this time and I will be in contact with you every other day to give an update. If you have any questions or concerns you can give us a call at our toll free number, or reply back to this email.

Sincerely,

Cathy
Technical Specialist
1-800-777-3600

How did you open a case with them?

 

[Lovinsoulglo]

How did you open a case with them?

Call RAM connected services