Steering Wheel gets "Sticky"

[Terrible_One]

Do you have lane keep assist? It does sounds like the steering rack tho

Yessir, I do have it and it's always turned off because I hate that garbage.

 

[theblet]

Yessir, I do have it and it's always turned off because I hate that garbage.

 

[RamCares]

@RamCares - Does the steering rack, assuming it is the culprit and to be replaced, fall under the factory warranty period? My truck is a 2019 with 32,000 miles on it, so it should be within factory warranty.

Hi,
As the social engagement team, we rely on the knowledge of our dealer network in order to address any technical concerns or questions. An inspection by a trained technician is required to determine if something is going to be covered under the applicable warranty. We recommend reaching out to your local dealer for additional assistance.

Rob
Ram Cares

 

[brewdad]

Regarding the base 3 year/36.000 mile warranty, dealerships can request a 'goodwill' authorization from Stellantis to repair a vehicle up to one year or 12,000 miles beyond the base warranty and/or powertrain warranty, unless this policy has changed since I last worked at a CDJR store in 2011.

 

[Terrible_One]

Hi,
As the social engagement team, we rely on the knowledge of our dealer network in order to address any technical concerns or questions. An inspection by a trained technician is required to determine if something is going to be covered under the applicable warranty. We recommend reaching out to your local dealer for additional assistance.

Rob
Ram Cares

Hi Rob / @RamCares

The dealership did say I'm out of factory warranty on my 2019. However, they also diagnosed and confirmed that the issue is the steering rack that needs to be replaced and quoted me $4,200. This steering rack issue seems to be more common than it should be as they are also on backorder. How do we look into opening a case with RAM to help me with this issue which is obviously a factory defect since 2019. Thank you!

 

[RamCares]

Hi Rob / @RamCares

The dealership did say I'm out of factory warranty on my 2019. However, they also diagnosed and confirmed that the issue is the steering rack that needs to be replaced and quoted me $4,200. This steering rack issue seems to be more common than it should be as they are also on backorder. How do we look into opening a case with RAM to help me with this issue which is obviously a factory defect since 2019. Thank you!

Hi,
We responded to your message, please take some time to review it and get back with us at your earliest convenience.

Rob
Ram Cares

 

[Sportznut]

This is a known issue by RAM. There is quite a bit of info out there on it.

I will circle back if I can find the service bulletin info. I had my steering rack replaced under warranty (barely).



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[Sportznut]

Steering no return to center (left turns)

Just posted this in another similar thread for the same issue, so thought I’d post it here as well. Advice for anyone with the left curve sticky steering issue: You need a new steering rack. Had this exact issue, fought like hell to get it replaced under warrantee, problem is now 100% gone...

5thgenrams.com

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[Sportznut]

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[Sportznut]

Hope the 2 posts above help. Good luck.

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[Sportznut]

Steering no return to center (left turns)

I don't *think* this is related to the recent recall for power steering, since this pretty consistent. On normal driving, taking shallow left hand turns (say, less than 45 degrees), the steering wheel will not return to center when I let go of the wheel. I have to actively pull out of the turn...

r.tapatalk.com

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[Terrible_One]

Thanks @Sportznut - I have found some of those myself and yep, dealership diagnosed as a complete steering rack failure. This needs to be a RECALL not a TSB. This is absurdly unsafe, and people need to be reporting it to NHTSA.

 

[Sportznut]

Glad to help & good luck!

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[djevox]

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Jesus.

 

[theblet]

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It looks like something, maybe the rack and pinion, it not operating smoothly on left hand turns.

 

[Terrible_One]

FIRST PAGE UPDATED! My dealership and RAM went to bat, and they hit a homerun!!!!!! I have my truck back and 90% of it was covered between the two places!!!!!