Terrible_One
Active Member
UPDATE June 8th: My truck is FIXED and my dealership paid 40% and then RAM paid an additional 50%! What was $4,200 was ended up only $500. I basically only paid a deductible. I'm very, very happy with the service and the resolution from both D*ck Hannah (the profanity nannies filter out the poor guy's first name!) dealership and RAM HQ!!! I am a loyal customer again.
UPDATE May 25th: Dealership confirmed it's a steering rack failure and the whole thing needs to be replaced. $4,200 parts and labor. This should really be a recall or something that RAM takes care of post warranty...
Ok, so this is truly bizarre, but my steering wheel will get sticky at the 11 o-clock position, and what's really weird about it is that it ONLY happens when I get up over 55 mph. I can drive around town all day and my steering wheel is perfectly normal, comes back to center and drives like a dream. Within moments of being on the highway, the steering wheel suddenly feels thicker but nothing real noticeable until I make a left turn, then once it hits about 11 o-clock, it sticks a little and holds at the 11 o-clock position by itself. As I straighten the wheel it will just give out and suddenly let go and return to center, which is both unsafe and concerning. I know there was a steering rack issue on the 2019 such as mine, but the reason I'm confused is the behavior of my steering issue only happening (so far) at higher speeds and it doesn't fit other reports of being a steering rack. It seems more electrical and/or bad sensor type of behavior. And yep, I have lane-keep assist turned off as that was already a thought.
Any help would be appreciated before I take it to the dealership where they will likely try to tell me they couldn't replicate the issue, though I will record it myself and show them before I come in.
UPDATE May 25th: Dealership confirmed it's a steering rack failure and the whole thing needs to be replaced. $4,200 parts and labor. This should really be a recall or something that RAM takes care of post warranty...
Ok, so this is truly bizarre, but my steering wheel will get sticky at the 11 o-clock position, and what's really weird about it is that it ONLY happens when I get up over 55 mph. I can drive around town all day and my steering wheel is perfectly normal, comes back to center and drives like a dream. Within moments of being on the highway, the steering wheel suddenly feels thicker but nothing real noticeable until I make a left turn, then once it hits about 11 o-clock, it sticks a little and holds at the 11 o-clock position by itself. As I straighten the wheel it will just give out and suddenly let go and return to center, which is both unsafe and concerning. I know there was a steering rack issue on the 2019 such as mine, but the reason I'm confused is the behavior of my steering issue only happening (so far) at higher speeds and it doesn't fit other reports of being a steering rack. It seems more electrical and/or bad sensor type of behavior. And yep, I have lane-keep assist turned off as that was already a thought.
Any help would be appreciated before I take it to the dealership where they will likely try to tell me they couldn't replicate the issue, though I will record it myself and show them before I come in.
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